Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
PERSONAL DETAILS
Timeline
Generic

Soumya Bhattacharya

BANGALORE,KARNATAKA

Summary

Dynamic leader with over 15 years of experience in revitalizing businesses, boosting productivity, and strengthening internal controls. Proven track record in expanding organizational reach and market share through strategic initiatives, competitive pricing, and exceptional client relationship management. Expertise in formulating and executing market-specific strategies that drive revenue growth while fostering innovation across diverse sectors. Adept at cultivating strong customer relationships, optimizing team performance, and delivering measurable results that align with corporate objectives and enhance overall business value.

Overview

15
15
years of professional experience
1
1
Certification

Work History

REGIONAL MANAGER-STRATEGIC ENTERPRISE ACCOUNTS

RAZORPAY
10.2024 - Current
  • Responsible for building healthy business relations with major brands/ accounts including corporate clients, enterprise clients, institutional Businesses for POS/EDC/SOUNDBOX/UPI payment acceptance/Affordability/Digital Invoicing solutions.
  • - Assess local market and identify Major Brands across South cutting across business lines for payment acceptance or money moving solutions
  • -Managing & ensuring incremental business from Enterprises and Conglomerates for a portfolio doing GMV of Rs 105 cr per month
  • - Pitching the products & solutions at CFO/CBO/CPO/CTO Audience in corporate based upon their use case and the value addition we bring in.
  • - Bring out the best of Region's personnel by providing training, coaching, development and motivation to banking partners to pitch our products to National and Key Accounts in their portfolio
  • - Building and maintaining healthy business relations with major accounts including corporate clients, enterprise clients, institutional clients etc.
  • - Cross sell & Upsell BILLME,Recon,DCC to the existing and potential clients.
  • - Identify and develop new streams for revenue growth and maintain relationship with customers to achieve repeat /referral business.
  • - Negotiating commercials and closing agreements for closing Marquee sales deals.
  • - Well networked in the industry especially among companies in key sectors like Blue Chip Indian cos and MNCs.
  • - Co-ordinate with different departments in order to resolve the queries / service request of complains of the customer.
  • -Offering tech integrations with POS solutions and liasioning between internal and external tech teams for closure of tech discussions.
  • -Handling merchant requirements in connecting them with our banking partners for better commercials and services than their existing set up
  • -Ensuring implementation of marketing offers and EMI configuration as per merchant requirements with support from internal teams
  • -Handling merchant device/recon/refund/chargeback/deployment queries

Senior Manager (RSM-South)(Channel Management & Banking Partnerships)

Synergistic Financial Networks Pvt Ltd (MOSAMBEE)
02.2023 - 09.2024
  • Creating South India Business from scratch by hunting and appointing Distributors, Channel partners and Resellers throughout South for Retail Pos Billing Hardware Device iMIN Falcon 1 and Kozen P10.
  • Partnering with 7+ Banks in the South region for Mosambee POS Machine sourcing and Benow BNPL product offerings.
  • Generating new Business for existing distributors for Retail Pos Hardware device through Open Market, Banking Channels and ISV Partners.
  • Bringing in new revenue from freshly appointed Distributors to the tune of more than 33.56 lakhs in 8 months of starting the new channel through liquidation of stocks.
  • Working with Top ERP software Partners in South and preparing a bundled package for the end merchant through value addition like Billing/Inventory Management/Tax Calculation/GST calculations and offering the iMIN Falcon1 device as a one stop Point of Sales Hardware cum software and payment collection device.
  • Open Market sourcing of Channel Partners and resellers to scale up the business.
  • To be one point of contact for existing Distributors for joint sales closures, value addition by bringing in enhanced revenue by cross selling other products like bar code scanners and thermal printers to merchants.
  • By ensuring month on month Minimum Order Quantity(MOQ) is placed by the existing distributors and help in liquidation of stock by training their sales staff and also pass on leads generated from partner ERP software developers.
  • Familiar with sales distribution and building up a sales team.
  • Formulate, monitor, evaluate, and suggest improvement of the business / sales.
  • Sourcing new business from Enterprise/Retail/B2B merchants for partner bank to provide them total banking solutions like current accounts and POS devices.
  • Liaisoning with Banks for Enterprise and Retails deal for Android POS devices where customization required with ERP billing software from our ISV partners along with payment acceptance.
  • Large Merchants Closed in last 1 year- Air Asia,Toni & Guy Salons, LULU Mall Ernakulam, Saravana Stores Chennai,Jos Alukkas,Bimal Auto Agency,Kalyan Jewellers,Purvankara Limited

Senior Manager (Growth & Strategy)

Cashfree Payments Ltd
08.2022 - 01.2023
  • Recruitment, Administering & coaching inbound sales team consisting of 17 members and allocating daily targets and tracking closure.
  • Advising and implementing improvements in the sales process Coordinate department projects to meet deadlines.
  • Reporting on sales metrics and suggest improvements by increase of qualified leads to documentation and making them transacting for payment gateway, payouts, BNPL & EMI.
  • Developing monthly, quarterly and annual sales forecasts with my line manager and supporting the team with proper SOPs to achieve them.
  • Interacting with Marketing and Product & Content teams to ensure brand consistency and increasing sales.
  • Pivotal in qualifying and developing inbound leads for Cashfree's business solutions and respond to product enquiries.
  • Working towards Email & WhatsApp campaign to generate new sales prospects and to make inactive merchants transacting through free credits.
  • Coordinating with Engineering Team to make changes in Salesforce CRM basis Sales Team challenges and requirements to increase efficiency.
  • Monitoring communication with current and potential customers in SalesForce CRM as well as scheduling demonstrations between Account Executives and potential customers.
  • Swiftly downloading and analyzing data from Salesforce to understand various performance parameters of the team along with productivity.
  • Pioneered in managing & enhancing relationship with partners like Tally, Wix & Shopify regarding onboarding their sub merchants, handling and resolving issues on a daily basis. Cross selling and Upselling to the existing base.
  • Supervising Merchant Portfolio base with Monthly Rs 150 Cr. GMV as well as maximizing Increasing wallet share with relevant cross selling and upselling of BNPL, Split Payments, EMI & Instant Settlements.
  • Addressing chargeback/refund/settlement issues of key merchants in the portfolio.
  • Pl. confirm points:
  • Immense success in:
  • Managing varied facets of products across a portfolio of key accounts and increasing portfolio size from Rs 93 Cr to Rs 150 Cr. in 6 months-time through revival of merchants & Cross selling
  • Online & offline payments domain like Credit Cards, POS machines & Payment Gateway
  • Growth Facilitator with impressive success in setting vision, direction & strategic plan for developing business (globally), driving sales/ service operations and amplifying business margin
  • More business – solution providing – multi fold business / customer success role – existing
  • Remaining on the cutting-edge, driving new business through key accounts and establishing strategic partnerships
  • Enchasing on value creation opportunities as solution provider basis the products & services offered to key clients in order to focus on revenue maximization and profitability
  • Providing insights on strategic impact of competition activities/actions and customer & market trends
  • Ensuring leadership direction and mentoring account management team on client strategies, market and competitor trends, pricing, account mining, retention, and identifying leverage points and buyer influences
  • Maximizing revenue opportunities by achieving the set target through effective forecasting
  • Arranging events with partners like Tally to sign up their Certified and Associate partners to avail Cashfree Payment Solutions during their regional business meets.

Assistant Vice President & Cluster Head

Yes Bank Ltd.
12.2019 - 08.2022
  • Assured incremental liability revenue generation by acquiring POS linked current accounts and providing merchant with offline payment options like POS machines/Bharat QR code, EMI, Business loans & online Payment modes like SMSPAY and Payment Forms.
  • Assured optimal utilization of available resources & helped Channel/ Sales team in sourcing additional Merchant Accounts by designing contests, launching new products/offers, Marketing promotions.
  • Managed 25 branches of Yes Bank in Karnataka by providing support to branch staff for merchant acquisition of payments business and issue resolution of existing merchants.
  • Actively been part of recruitment, training of a team of 10 relationship officers for penetrating new accounts and expanding existing ones for a wide range of POS/SMSPAY/Bharat QR Code/Business loans.
  • Supervised portfolio of 2000 plus merchants with monthly spends of Rs 95 Cr based out of Bangalore, Mangalore and Belgaum markets; rendered support regarding settlement/chargebacks/machine issues/paper roll requirement/Business Loans/Credit Cards.
  • Collaborated with the existing vendor ATOS WORLDLINE to ensure day-to-day functioning through adequate control over inventory of various terminals (PSTN, GPRS, MPOS & Bharat QR Code Standees).
  • Responsible for large Enterprise & Retail Merchants like Zimson Times, Enagic India, Village Hypermarket, NU Hospitals & Manyavar with more than 8 Cr. POS Volume contributions month on month.
  • Highlights:
  • Showcased skills in maximizing DCC monthly volumes from Rs 11 Lakhs to Rs 88 Lakhs in within 3 months of joining by signing up and activating Hotels/Antique seller/Premium Restaurants/Airport based eating joints like India Retails and Hospitality & HMS Host Services
  • Dexterously:
  • Bagged hike of 12% even during Pandemic situation for the year 2020-21 with Rating-2 (Meets Expectations)
  • Signed up 32 merchants (highest in South Region) for online marketing campaign for Yes Bank Debit/Credit Card customer base in Oct'2020

Business Manager (Fintech)

FirstData Corp./ICICI M S Ltd.
01.2017 - 11.2019
  • Headed a team of 40 Sales Executives & managed alternate channels like Co-Op Banks, Aggregators, Payment Facilitators, ERP Providers, Private Banks (ICICI, IDFC, Kotak Mahindra & Bandhan Bank).
  • Managed merchant portfolio management of worth $20 million (Rs 160 Crores) spends size consisting of more than 1900 unique merchants with a mix of Payment Gateway/Ecommerce, Key & Retail POS Merchants.
  • Bagged 8% hike in appraisal for Revenue Achievement in Fiscal year 2018-19.
  • Acknowledged as highest Achiever in Bangalore Region in terms of Cross Sell done in EMI/Cash@POS/LACR/Amex Activation in Q3 & Q4 in 2018-19 with Rs 18 Lakhs Average Contribution Month on Month.
  • Significantly earned incentives worth 30% of CTC Quarter on Quarter from Q3 of 2018-19 to Q3 of 2019-20.
  • Managed 30 branches of ICICI bank and was responsible for training branch staff, arranging joint calls for acquiring new relationships and providing all required support for revenue growth.
  • Steered efforts in:
  • Attaining highest number of 150 POS machine through bulk deal sign up of one single Government Merchant in August 2018.
  • Managing Channel Partners like Razorpay & PineLabs in onboarding merchants with proper support from Risk & Operations and ensuring validation of proper documentation provided.
  • Displayed results by increasing wallet share by 30% from big merchants like Spar Hypermarket, Bheema Jewellers, SanSar Centre, Legacy School & Oakwood International School & Bangalore Development Authority through cross selling & providing immediate service for their issues with us & ICIC Bank as well.

Key Accounts Manager

PayU Payments Pvt. Ltd.
09.2015 - 12.2016
  • Recognized for achieving:
  • Hike of 7%(pro-rata) based upon last 6months performance for Q4
  • Average of 102% incentives respectively in every quarter
  • Attained success by obtaining:
  • Payment partnership/Alliances with offline payments brands like Mosambee, Obopay and Unopay
  • Big merchants like Hidesign, Bharti AXA General Insurance, Pashmina Developers, Home Studio, Wildcraft, Local Oye, Heritage Foods & Art of Living for Payment gateway & E-Wallet/Checkout products

Merchant Relationship Manager (e-Commerce)

HDFC Bank Limited
01.2014 - 08.2015

Relationship Officer

American Express Services Limited
07.2012 - 12.2013

Deputy Manager

Kotak Mahindra Bank Ltd.
09.2010 - 03.2012

Education

MBA - Marketing & General management

Gitam School of International Business
VISAKHAPATNAM
03.2010

Bachelor of Engineering - Mechanical Engineering

SJCIT
BANGALORE
04.2007

12th (ISCE) -

Rajendra Vidyalaya
JAMSHEDPUR
03.2002

10th (ICSE) -

Rajendra Vidyalaya
JAMSHEDPUR
03.2000

Skills

  • Effective and accountable in high-profile executive roles: Overcoming complex business challenges and making high-stake decisions using experience-backed judgment, strong work ethics and irreproachable integrity
  • Business Strategy & Turnaround Specialist: Expertise in managing restructuring and turnaround of business, internal controls, process improvement and streamlining business operations
  • Proven track record in driving growth and profitability
  • Pitching the products & solutions at CFO/CBO/CPO/CTO Audience in corporate based upon their use case and the value addition we bring in
  • Handling merchant requirements in connecting them with our banking partners for better commercials and services than their existing set up
  • Team Recruitment, Retention and continuously training them to meet company objectives
  • Prompt Engineering & use of Generative AI tools along with LLM to increase productivity

Accomplishments

  • Played a key role in:
  • Elevating Book Profitability and Client Retention by consistently seeking an opportunity to expand share of wallet of the customer base through Cross Sell of POS (Merchants) Machine
  • Amplifying DCC monthly volumes from Rs 11 Lakhs to Rs 88 Lakhs in within 3 months of joining by signing up Hotels/Antique seller/Premium Restaurants/Airport based eating joints/Watch Showroom chain
  • Creation of South India Business from scratch in Retail POS Billing Hardware for Mosambee with a Revenue of Rs 33.56 lakhs within a period of 8 months in iMIN Falcon 1 & Kozen P10 Android Devices

Certification

https://certx.in/certificate/27e0774f-467d-45de-9d54-33382f67ff0e517580

PERSONAL DETAILS

English
Hindi
Bengali

Timeline

REGIONAL MANAGER-STRATEGIC ENTERPRISE ACCOUNTS

RAZORPAY
10.2024 - Current

Senior Manager (RSM-South)(Channel Management & Banking Partnerships)

Synergistic Financial Networks Pvt Ltd (MOSAMBEE)
02.2023 - 09.2024

Senior Manager (Growth & Strategy)

Cashfree Payments Ltd
08.2022 - 01.2023

Assistant Vice President & Cluster Head

Yes Bank Ltd.
12.2019 - 08.2022

Business Manager (Fintech)

FirstData Corp./ICICI M S Ltd.
01.2017 - 11.2019

Key Accounts Manager

PayU Payments Pvt. Ltd.
09.2015 - 12.2016

Merchant Relationship Manager (e-Commerce)

HDFC Bank Limited
01.2014 - 08.2015

Relationship Officer

American Express Services Limited
07.2012 - 12.2013

Deputy Manager

Kotak Mahindra Bank Ltd.
09.2010 - 03.2012

MBA - Marketing & General management

Gitam School of International Business

Bachelor of Engineering - Mechanical Engineering

SJCIT

12th (ISCE) -

Rajendra Vidyalaya

10th (ICSE) -

Rajendra Vidyalaya

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Soumya Bhattacharya