Soumya Bhowal

· Transition Activity: Involved in this transition process for taking the handover of our process from our client and preparing all necessary documents along with SOP creation, attending training and UAT testing for all test scenarios under Order to Cash.

· UAT Testing: Post OQ (Operational Qualification) I have taken an active participation in PQ (Performance Qualification) UAT (User acceptance testing) session to test all the test scenario regarding order to cash in Q-test tool.

· FMEA (Failure Modes and Effects Analysis): Successfully provide inputs to prepare FMEA file to rate severity, occurrence, and detection to calculate the RPN (Risk Priority Number) so that we can measure the probable failures in our process in near future and basis of our analysis we can act accordingly.

· Manual Order Creation: Need to create maul order in SAP S4 HANA as per the customer purchase order received via mail and share acknowledgement to customer.

· EDI Orders Monitoring: Need to track and monitor EDI orders form customer and process as per the defined steps and identify failure IDOCs to retrigger from our end.,

· Communication with Logistic Team: Post delivery creation we need to contact with our third-party logistic team for pick pack of the delivery and send advance shipping notification via EDI, and post shipment press the PGI in system and notify us for invoice creation.

· Customer Inquiry Via Mail: Deal with some product inquiry and order status/delivery status inquiry from customer end via mail.

· Reporting: Need to run open order report daily and identify new order which are created via EDI and prepare a plan to execute for next step like delivery and communication with logistic team.

· Trainer: I have given training to my new employees regarding Order to Cash and help them to understand our process and move them into production.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Enhanced communication among team members to foster collaborative and supportive work environment.
• Assisted clients in navigating complex industry challenges with strategic recommendations.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
• Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
• Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
• Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
• Delivered comprehensive reports and presentations to stakeholders, providing insights and actionable recommendations for business improvement.
• Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
• Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
• Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
• Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
• Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
• Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
• Maintained database systems to track and analyze operational data.
• Gathered, organized and input information into digital database.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

• Worked as associate SAP SD End User Consultant /Subject matter expert (SME-SAP SD End User Consultant)
• Worked as Team leader SAP SD End User Consultant
• Placing Sales order, Purchase order for Nokia's global Customers in SAP P20 as per the client defined data quality norm
• Working as a SME and an acting team leader to give real time support to my colleagues and customers and at the same time handling the team's productivity
• Fixing and reverting all escalation cases from client side
• Communicating with different stakeholders e.g., Wipro Management & Client Management in case of exceptions
• Send a daily productivity tracker to team leader
• Run Macros and Winshuttle Scripts in production to enhance the AHT (Average Handling Time)
• Provide process training courses for the newly joined employees and help them to understand the end-to-end process

• Maintaining, cleansing, and standardizing Customer Accounts, their Contacts and Addresses as per the client defined data quality norm
• Continuous tracking of team performance to ensure daily and weekly SLA (Service Level Agreement) are met
• Maintaining Accounts for Opportunity, Leads and Purchase Orders
• Communicating with different stakeholders e.g., Internal Management & Client Management in case of data anomaly and exceptions

· Extracting raw data from source system and storing it in temporary environment snapshot using a tool & take the export of these raw data in Excel.

· Actively involved in Data Analysis with large set of data.

· Manually checking and validating Customer Data e.g., Customer Name, Customer Address, Customer Contact in Siebel UCM and Siebel CRM.

· Checking Duplicate data using Customer Name and Customer Address.

· Merge away duplicate data as per client business protocol.

· Escalating data if the Customer Name & Customer Address both are invalid.

· Active analysis and process Purchase Order data to confirm the order within defined time.

· Creating new records in Siebel CRM.

· Continuously communicate with the client side regarding any kind of queries regarding data cleansing and give the update of the same to team members.

· Involved in creating DQ cleansing to enrich the quality of data.

· Involved in creating the Data Quality report for business Users.

· Continuous tracking of team performance to ensure daily and weekly tasks.