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Results-driven Customer Support Specialist with extensive experience delivering excellent service and support across various channels. Adept at handling customer inquiries, resolving complaints, and ensuring satisfaction while maintaining service level standards. Skilled in managing CRM systems, monitoring feedback, and optimizing support operations. Proven ability to troubleshoot issues, collaborate with cross-functional teams, and improve customer experience. Exceptional at managing multiple priorities in fast-paced environments while upholding a positive and empathetic communication style.

Dedicated professional with extensive expertise in customer relations and service orientation. Proficient in customer sales support, computer literacy, and Microsoft Office. Demonstrates strong negotiation proficiency, multi-tasking capability, and records keeping efficiency. Skilled in complaint resolution, cross-functional collaboration, and customer engagement. Adept at answering inbound calls and committed to enhancing customer satisfaction through effective communication and problem-solving.


Strategic Operations and Customer Experience Leader with 15 years of expertise in utility operations and team management. Advanced through 5 promotions by effectively managing 33,000+ customer accounts and leading cross-functional teams. Proficient in utility billing systems and payroll administration, leveraging technology and data analytics to enhance service delivery and streamline workflows.

Seasoned Customer Support Manager with a proven track record at Shop 8 inc., adept in team building and training programs. Excelled in customer relations and compliance coordination, enhancing operational efficiency and service quality. Skilled in research, due diligence, and empathy, significantly improving team productivity and customer satisfaction.

Support Specialist Manager with 16 years of extensive expertise in customer support and management. Proficient in Freshdesk, Google Docs, Zendesk, Slack, Excell and technical troubleshooting, consistently enhancing service quality and operational efficiency. Adept at analyzing customer feedback to implement actionable insights, ensuring high resolution rates and customer satisfaction.

Soumya Debbarma

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Customer Support Manager

Senior Customer Support Specialist

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Bachelor of Engineering - Electronics And Communication

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Customer Support Manager

Senior Customer Support Specialist

Bachelor of Engineering - Electronics And Communication

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