Soumya Dubey

• Analysis of stocks, Interaction with customers, and understanding of customer requirements to provide an exceptional customer experience.

• Established and maintained positive relationships with vendors, addressing inquiries and resolving payment discrepancies promptly.

• Negotiated payment terms with vendors to optimize cash flow and maintain strong vendor partnerships.

• Conducted regular reconciliation of vendor statements, identifying and resolving discrepancies to maintain accurate financial records.

• Successfully met annual branch targets outlined in the Annual Operative Plan (AOP).

• Formulated action plans and strategies to achieve profitability through e"ective branch operations and cross-selling initiatives.

• Stayed current with product information to o"er relevant advice to customers, ensuring their needs were met e"ectively.

• Implemented measures to reduce customer waiting times within the branch, enhancing overall customer experience.

• Implemented strategies resulting in increased customer satisfaction levels.

• Monitored and assessed the productivity and revenue generation of Value Bankers (VBs) to optimize performance

• Analysing the reconciliation of statements

• Supporting in the correction of statements

• Providing data-backed feedback for improvement