Soumya Gangwar
Assistant Consultant
Lucknow
Summary
Accomplished IT Operations and Application Management professional with over 8 years of experience in IT strategy, project management, team leadership, and service delivery. Successfully managed a team of 85 members and led strategic IT initiatives aligned with business goals. Certified SAFe Agilist and Certified Scrum Master, with hands-on experience at Deutsche Bank, driving IT service excellence and cost optimization. Proficient in ITIL and Agile methodologies, with a strong track record in KPI/SLA monitoring, process improvement, and automation initiatives that deliver measurable results.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Assistant Consultant
Tata Consultancy Services
01.2017 - Current
- Working as an ITAO managing enterprise applications and driving IT strategies
- Handled end-to-end project management and led a team of 85 associates
- Worked extensively with Deutsche Bank client for application operations and process improvements
- SPOC for Service Improvement Plans (SIPs), focusing on reducing human efforts and generating hard savings
- Worked on SLA definitions and tracked KPI Index for service performance
- Experience with UNIX systems, middleware applications, and patch management
- Provided training, mentorship, and supervision for offshore and onsite teams
- Led incident, change, and compliance management initiatives using ITSM tools
- Strong experience in ITIL process management like incident management change management, IT service management and IT strategy
Education
Bachelor of Engineering - Electrical Engineering
KLE College of Engineering and Technology
Skills
Project Management & Team Leadership – Led teams of up to 85 members
Process Improvement & SIP Identification – SPOC for SIPs at Deutsche Bank
ITSM Tools – ServiceNow, DR Portal, dBRib
KPI & SLA Management – Expertise in defining and monitoring key service metrics
Agile & SAFe Frameworks – SAFe Agilist & Scrum Master
Middleware & Enterprise Platforms – J2EE, UNIX, OSS compliance
Client Engagement – Experience in stakeholder communication and relationship management
Shell Scripting & UNIX Commands
Certification
SAFe Agilist (Scaled Agile Framework Certified)
Timeline
Assistant Consultant
Tata Consultancy Services
01.2017 - Current
Bachelor of Engineering - Electrical Engineering
KLE College of Engineering and Technology
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