Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Soumya Gopinathan

Soumya Gopinathan

Assistant Delivery Manager
Mumbai

Summary

Organized Delivery Manager with 13 years of experience US payroll work. Adept at planning and double-checking orders with extensive knowledge of SAP use and budgeting without sacrificing quality. Committed to day-to-day efficiency and supervising workers.

Overview

15
15
years of professional experience

Work History

Assistant Delivery Manager

Wipro Limited
01.2021 - Current
  • Successfully led project and product implementations, including GB, Lean, and Transformation solutions, to drive operational efficiency and effectiveness.
  • Developed and maintained comprehensive payroll processes and governance documentation, including operational manuals, job aids, and process maps, covering payroll, LOA, benefits, pay and deduction, indexing and routing processes.
  • Established streamlined procedures for new hire requisition, backfill requirements, and periodic FTE calculations, ensuring optimized resource allocation.
  • Monitored associate performance to uphold high standards in client delivery and leveraged talent through goal-oriented development plans.
  • Acted as a primary point of contact for stakeholders, facilitating communication and resolving client escalations through root cause analysis and error and omission approaches.
  • Demonstrated keen negotiation skills in global sourcing, business continuity, and contract execution, contributing to operational effectiveness and cost optimization.
  • Implemented structured onboarding process for new hires, resulting in reduced ramp-up time and increased productivity.
  • Conducted regular audits of internal processes to identify inefficiencies and ensure compliance with established protocols.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Senior Process Consultant

Wipro HR Service Limited
01.2018 - 01.2021
  • Successfully led virtual transition projects independently, coordinating with teams in India, and managing project plans and client communication effectively.
  • Implemented robust metrics tracking systems to monitor volumes, quality, and cross-training progress, providing valuable insights for leadership and clients.
  • Conducted regular process reviews to identify areas for improvement, introducing new controls and ideas to enhance team productivity and eliminate process gaps.
  • Spearheaded cross-skilling programs, lean projects, and automation initiatives, resulting in FTE releases and consolidation of an unified unit.
  • Conducted quality audits for pay impacting processes, ensuring adherence to established standards and protocols.
  • Developed and executed comprehensive training calendars, including 30-60-90 days training plans, to support skill development and onboarding.
  • Led payroll calendar creation, validation, and SAP implementation efforts, ensuring accuracy and efficiency in payroll processes.
  • Facilitated communication with clients, third-party vendors, and internal stakeholders, ensuring alignment and effective collaboration.
  • Successfully managed year-end projects, including annual enrollments, MIP, and PSP pay processes for executive employees, ensuring timely and accurate execution.
  • Streamlined operations with development of comprehensive process maps and documentation.
  • Conducted root cause analyses to identify underlying issues impacting project success rates.

Senior Analyst

Wipro Limited
01.2010 - 01.2018
  • Managed benefits processes encompassing health insurance, retirement accounts, vacation accruals, paid time off, FLMA, and Non-FMLA leaves, ensuring accuracy and compliance.
  • Efficiently coordinated with vendors to manage employee leaves of absence, adhering to company policies and regulatory requirements.
  • Oversaw yearly merit increase processes, addressing queries related to employee paychecks and ensuring timely resolution.
  • Led mass pay increase projects from requirement gathering through development, testing, migration, and post-validation stages, ensuring successful implementation.
  • Validated and updated union deductions for employees, managing vendor payments, and resolving discrepancies as needed.
  • Managed stale check processes, conducted off-cycle processing, and facilitated health and welfare plan enrollments, ensuring smooth operations.

Process Associate

TCS E-serve
01.2009 - 01.2010
  • Solely in charge of Liability Operations team for Citibank and was responsible for managing life cycle of customers' accounts (Individuals and Firms) in co-ordination with theRelationship Managers
  • Responsible for quality checks and compliance audits
  • Responsible for executing Domestic Mutual Fund transactions for CitiGold customers.

Education

SSC -

Vani Vidyalaya
Maharashtra
2004

HSC -

V.K.Krishna Menon College
Maharashtra
2006

B.Com -

V.K.Krishna Menon Colleage
Maharashtra
2009

Skills

Operations Managementundefined

Personal Information

  • Date of Birth: 08/01/88
  • Marital Status: Married

Timeline

Assistant Delivery Manager

Wipro Limited
01.2021 - Current

Senior Process Consultant

Wipro HR Service Limited
01.2018 - 01.2021

Senior Analyst

Wipro Limited
01.2010 - 01.2018

Process Associate

TCS E-serve
01.2009 - 01.2010

SSC -

Vani Vidyalaya

HSC -

V.K.Krishna Menon College

B.Com -

V.K.Krishna Menon Colleage

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Soumya GopinathanAssistant Delivery Manager