Summary
Overview
Work History
Education
Skills
Websites
Certification
Skills
Personal Information
Timeline
Generic

Soumya Gunipudi

Hyderabad

Summary

Dynamic Global Employee Experience Program Manager with 8+ years of experience driving employee engagement, satisfaction, and retention across diverse cultures and geographies. Spearheaded the development and execution of impactful cross-functional programs tailored to culturally diverse employees, resulting in a consistent track record of exceeding project objectives. Led stakeholder engagement efforts and drove strategic execution to deliver measurable impact. Orchestrated strategic initiatives to enhance global programs, leading cross-functional teams to exceed project goals and drive operational efficiencies. Delivered innovative strategies to optimize employee engagement and foster inclusive work cultures.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Global Program Manager II, Employee Experience

AMAZON
01.2022 - Current
  • Lead Employee Experience program for 1400 employees across 6 countries, driving cross-functional teams to deliver impactful projects
  • Conducted needs analysis efforts, resulting in 11% improvement in job satisfaction from 3.5 to 3.9 on 5-point scale
  • Redesigned team Rewards and Recognition (R&R) mechanisms, recognizing 400+ employees globally, and introduced Snappy tool for improved engagement
  • Planned and executed DEI workshops and fireside chats, engaging 820+ employees on personal development topics
  • Introduced 'Intentional Acts of Inclusion' training for people managers, driving 111bps improvement in Inclusion scores.

Operations Manager II

AMAZON
04.2021 - 01.2022
  • Managed team of 4-6 Ops Managers and 70-100 front-line employees, ensuring optimal direction and performance
  • Established high hiring and performance standards, creating talent measurement mechanisms and identifying top talent
  • Revamped Lead role scope, impacting 6 Leads, and launched performance scorecard, enhancing team value proposition
  • Partnered with recruitment teams to successfully hire Ops Managers, supporting end-to-end recruitment processes.

Operations Manager I

AMAZON
07.2017 - 04.2021
  • Owned performance and behavior of 15-20 front-line employees through strategic 1:1 meeting, team meetings, coaching and mentorship
  • Led 2 projects focused on enhancing overall process efficiency and effectiveness, driving 12% improvement in productivity for team.

Sr. Customer Service Associate, Social Media

AMAZON
08.2015 - 07.2017
  • Managed and resolved high-priority customer escalations on Amazon through active monitoring and swift responses on 5 Social Media channels, consistently meeting 15-minute SLA and preserving customer loyalty
  • Provided timely assistance and resolution to customer issues, ensuring 86% satisfaction.

Education

Master of Business Administration - Human Resources (HR)

Amity University Online
Noida, Uttar Pradesh
01.2025

Bachelor of Commerce - Honors -

Badruka College of Commerce and Arts
Hyderabad, Telangana
01.2025

Skills

    • Written and verbal communication
    • Customer Engagement
    • Customer interaction
    • Customer Focus
    • Global Operations
    • Team Collaboration
      • Relationship Building
      • Documentation And Reporting
      • Asana software
      • Project Management
      • Stakeholder Management

Websites

Certification

  • Certified Bar Raiser | Amazon
  • Document Bar Raiser | Amazon
  • Certified Inclusion Ambassador | Amazon
  • Yellow Belt Six Sigma Certification | LinkedIn Learning
  • DEI Awareness Professional Certification | LinkedIn Learning

Skills

Intermediate MS Office Tools (Word, Excel, PowerPoint, SharePoint Designer), Asana Project Management Tool, Typing Speed of 92 Words per Minute with an accuracy of 97%, Graphic design, Video editing and Website building, Rise Articulate 360 Learning Management System, Qualtrics Survey Management Tool, Program and Project Management, Leadership Development, Verbal and written communication, Team work, Solution-oriented

Personal Information

Title: Global Program Manager, Employee Experience

Timeline

Global Program Manager II, Employee Experience

AMAZON
01.2022 - Current

Operations Manager II

AMAZON
04.2021 - 01.2022

Operations Manager I

AMAZON
07.2017 - 04.2021

Sr. Customer Service Associate, Social Media

AMAZON
08.2015 - 07.2017

Master of Business Administration - Human Resources (HR)

Amity University Online

Bachelor of Commerce - Honors -

Badruka College of Commerce and Arts

Similar Profiles

CREATE PROFILE
Soumya Gunipudi