Summary
Overview
Work History
Education
Skills
Achievements
Personal Projects
Certification
Timeline
Hi, I’m

Soumya Moudgalya

Team Lead
Hyderabad
Soumya Moudgalya

Summary

Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills.

Overview

13
years of professional experience
2
years of post-secondary education
1
Certification

Work History

GeBBS Healthcare Solutions
Hyderabad

Team Lead
08.2022 - 06.2023

Job overview

  • Worked for multiple projects as a Team Lead and handled the team o 20 members
  • Worked for (1) AR-Follow Up (2) Provider Enrollment Application Submissions (3) Provider Enrollment Process & (4) Eligibility & Benefits Verification
  • Conducted training and mentored team members to promote productivity with Quality and commitment.
  • Maintained and published daily and weekly productivity reports to management.
  • Worked on client escalations within the TAT and with 100% accuracy
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Achieved project deadlines by coordinating with clients to manage performance.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Held weekly team meetings to inform team members on updates and to discuss the performance.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Designed strategic plan for process development practices to support future projects.

Google Ads UMM
Hyderabad

Quality Analyst
04.2014 - 08.2022

Job overview

  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
  • Developed and maintained quality assurance procedure documentation.
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
  • Providing feedbacks and coaching to agents in order to
    help improve call quality following QASA framework CSAT analysis by doing RCA and coaching agents accordingly
  • Functioning as a QA and SME for the entire team
  • Promoted as a QA for Google Ads SMB and worked with both Scaled and Engage teams due to exceptional
    performance
  • Compiled and distributed weekly reports to team leaders and managers to improve service time and quality while increasing productivity.
  • Analyzed quality and performance data to support operational decision-making.

Google Ads UMM
Hyderabad

Account Strategist
01.2014 - 04.2019

Job overview

  • Identified appropriate marketing channels and target customers for campaigns.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Worked as product expert providing marketing
    expertise to clients while helping them establish and
    reach their business objectives
  • Consulting existing Google Ads advertisers to
    help them optimize performance of their account
    according to their Business Objectives
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Researched and evaluated potential new markets and products.
  • Developed questionnaires and facilitated focus group discussions.
  • Generated reports to support development and implementation of marketing plans.
  • Tracked key performance indicators to measure success of campaigns.
  • Helping advertisers create new campaigns and
    keeping them updated about new features
  • Designed and executed various campaigns which
    includes Search, Display, Video and Shopping based
    on Clients Marketing Objectives
  • Research industries, market trends, sales,
    demographics and other data to client's product
    services
  • Designed various audience targeting campaigns,
    based on line-of-business. Also helped implement
    ROAS based strategies for advertisers with high
    spend account and having similar marketing
    objective

ADP India Pvt. Ltd
Hyderabad

Analyst
01.2014 - 11.2016

Job overview

  • Worked for US Healthcare (Provider Service) to follow up with insurances for claim payments Tracked, planned, and evaluated program data for key decision making and strategic planning.
  • Created volume report for every client based on
    outstanding AR and sent the reports across the team and business head
  • Responsible for a team of 6 people and made sure every team member reaches the set targets with Quality
  • Audit the work on daily basis and prepared the
    dashboard for the BU and give the feedback to the
    employees on the same

Apollo Health Street
Hyderabad

Revenue Cycle Analyst
07.2010 - 07.2013

Job overview

  • Worked for U.S. Health Care (Provider Services) to follow up with Insurances for claim payments.
  • Was able to get good cash collection for the process
    while working on high dollar assignments and Was able to get a good cash collection for the process while working on high dollar assignments.
  • Prepared PCN's (Process Change Notifications) and
    maintained all the updates and circulated the same to
    the team
  • Worked on credit balances and prepared refund letters
    for patient and insurances in credit balances and
    provided training for the same for the other associates
  • Created online credentials for many insurances and used to help the team to solve the account mostly online and tried to resolve the account online without violating HIPAA

Education

Singhania University Of Distance Education

B.Com from General
04.2008 - 03.2010

Skills

    Production monitoring

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Achievements

  • Worked for US Healthcare providers and
    resolved the 100% outstanding AR within SLA
  • Recognized as AOQ -(Associate of Quarter)
    and remained on the top of set production
    and Quality levels every month

Personal Projects

QASA Tool Metrics

  • Working on the Google QASA framework in
    order to figure out the loop holes that could be
    fixed to make it more unbiased and effective
    while the calls are scored

Escalation Tracker

  • Working on escalations to figure out the
    difference metrics and streamline the TAT. Also,
    finding solutions in order to reduce the
    escalations through RCA

Certification

Lean Six Sigma GB - MSME - Technology Development Center, Chennai (Ministry of Micro, Small & Medium Enterprise)

Timeline

Team Lead

GeBBS Healthcare Solutions
08.2022 - 06.2023

Lean Six Sigma GB - MSME - Technology Development Center, Chennai (Ministry of Micro, Small & Medium Enterprise)

02-2022

Quality Analyst

Google Ads UMM
04.2014 - 08.2022

Account Strategist

Google Ads UMM
01.2014 - 04.2019

Analyst

ADP India Pvt. Ltd
01.2014 - 11.2016

Revenue Cycle Analyst

Apollo Health Street
07.2010 - 07.2013

Singhania University Of Distance Education

B.Com from General
04.2008 - 03.2010

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Soumya MoudgalyaTeam Lead