Soumya Nadar
Mumbai
Summary
Results-driven management professional with extensive experience in leading teams and managing projects within Trust & Safety. Skilled in project planning, process optimization, policy implementation, and cross-functional collaboration, with a proven ability to train, coach, and enhance team performance while ensuring compliance and quality standards. Experienced in driving operational excellence across global operations, delivering measurable improvements in efficiency, productivity, and stakeholder alignment in fast-paced, dynamic environments.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Team Leader
Bytedance India
06.2024 - 09.2025
- Led and managed end-to-end operational projects within the Trust & Safety function, ensuring timely delivery, adherence to SLAs, and continuous improvement in content moderation workflows.
- Oversaw project planning, execution, and performance tracking for multiple initiatives, driving process enhancements and policy alignment across cross-functional teams (Policy, Quality, and Training).
- Defined project scope, milestones, and deliverables, collaborating with senior leadership and stakeholders to align on priorities and success metrics.
- Managed cross-functional collaboration to ensure consistent policy implementation, risk mitigation, and quality assurance across departments.
- Optimized resource allocation and scheduling, ensuring balanced workloads, business continuity, and improved turnaround times.
- Worked on performance measurement frameworks to track team KPIs and project outcomes, using insights to refine processes and drive continuous improvement.
- Led recruitment, onboarding, and training initiatives to build high-performing teams capable of executing complex operational projects.
- Drove stakeholder communication and reporting, maintaining transparency on progress, blockers, and deliverables throughout project lifecycles.
- Mentored and coached team members to strengthen leadership capabilities, foster accountability, and promote a culture of ownership and collaboration.
- Spearheaded employee engagement and wellness programs, improving team morale and retention through proactive culture-building initiatives.
- Delivered multiple concurrent projects successfully, ensuring alignment with organizational objectives and optimizing operational efficiency across Trust & Safety workflows.
Product Trainer
Bytedance India
09.2019 - 05.2024
- Planned, executed, and delivered global training projects for vendor partner teams across regions, including Nepal and the UK, improving moderation accuracy and compliance rates..
- Developed project timelines, deliverables, and performance goals for new hire and refresher training programs, ensuring on-time and high-quality execution.
- Designed and facilitated onboarding programs for new batches of moderators and support staff, training 40 moderators and 10 support staff within 25 days, reduding deadlines by 20 days without compromising quality.
- Led virtual learning initiatives during COVID-19, successfully training 130 moderators and 18 support staff, while developing strong remote project coordination and communication skills.
- Identified training and process gaps through needs analysis, implementing targeted learning solutions that boosted team productivity and compliance.
- Monitored key training performance metrics, using data-driven insights to track outcomes, report progress to stakeholders, and recommend process improvements.
- Collaborated with Policy, Quality, and Product Business Partners to align training programs with evolving Trust & Safety policies and product changes, ensuring seamless rollout across global teams.
- Created stakeholder reports and post-training reviews, summarizing project progress, risk assessments, and impact on moderation quality.
- Applied project management principles including scheduling, stakeholder management, and risk mitigation to deliver training programs efficiently and at scale.
- Enhanced employee retention and engagement through onboarding programs that reinforced company culture, mission, and values.
Community Content Management Specialist
Bytedance India
01.2019 - 09.2019
- Reviewed user-generated content to ensure compliance with community guidelines, legal standards, and platform policies, taking swift and appropriate action on violations.
- Handled complex and escalated cases, collaborating with Trust & Safety Policy teams to mitigate reputational and regulatory risks.
- Contributed to policy refinement projects by providing feedback and insights from frontline moderation, improving workflow efficiency and enforcement accuracy.
- Identified emerging content trends, risks, and violation patterns, proactively communicating findings to support iterative policy updates and product safety improvements.
- Partnered with cross-functional stakeholders (Policy, Product, and Quality teams) to streamline communication channels and resolve operational challenges.
- Provided guidance and peer support to newly onboarded moderators, reviewing outputs, and sharing best practices to maintain policy alignment and review quality..
- Conducted research on global events and trends, ensuring content review decisions reflected cultural context and policy relevance.
- Maintained detailed documentation and reports, contributing to data-driven decisions in policy revisions and workflow enhancements.
Education
Bachelor’s in Management Studies - Finance
01.2017
High School -
01.2014
Skills
Process Improvement
Team Leadership & People Management
Performance Management
Project Management
Cross-functional & Stakeholder Collaboration
Content Policy Implementation & Training
Schedule & Resource Management
Analytical Thinking & Problem-solving
Documentation & Reporting
Goal Setting & Performance Evaluation
Risk Assessment & Mitigation
Timeline
Team Leader - Bytedance India
06.2024 - 09.2025
Product Trainer - Bytedance India
09.2019 - 05.2024
Community Content Management Specialist - Bytedance India
01.2019 - 09.2019
Mumbai University - Bachelor’s in Management Studies, Finance
Rajhans Vidyalaya (CBSE) - High School,