Instrumental Music
Soumya Panda
Lead Business Analyst
Pune
Summary
Insurance Consultant with 11+ years of experience in Insurance Domain working with clients across US, APAC and Europe. Adept in Management Consulting, Business Analysis, Requirement Elicitation, Documentation and Stakeholder Management, Data Integration and Impact analysis. Proficient in Waterfall and Agile methodologies of Software Development. Expertise in RFP preparations through consulting offerings. Well versed in Duck Creek Technology. In-depth knowledge about Claims Management Products, Financials, Processes, Policy administration and Risk Consulting. Experience in leading a team of 15 people. Expertise in P&C domain across Motor, Property, Marine, Executive and Professional, Worker's Compensation, Casualty, Healthcare, Surety and Small Commercial Lines. AINS 21, AINS 102 and AINS 103 certified from The Institutes and Duck Creek Claims Business Analysis certified from DuckCreek Technologies.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Business Analyst Lead
Xceedance
07.2023 - Current
- Senior Management Consultant with expertise in Insurance Claims system in Duck Creek V11 platform for P&C lines such as Marine, Property, Worker’s Compensation, Liability
- Working for one of the biggest US Insurance client, automating the claims creation process for 90 region and LOB combinations by building API’s
- Worked on the integration of Duck Creek claims system with Third-party systems, such as external Adjusters, repair shops, or medical providers, allowing for seamless data exchange and faster claims processing
- Drove automation exercise to set up automated workflows that allow claims to be reported via digital channels (mobile apps, web portals, etc.) and automatically capture all required information
- Owning defect management process to scrutinize existing products to identify gaps and highlight opportunities to improve the existing process and documentation
- Collaborated with development and testing teams to translate business requirements into technical specifications
Lead Business Analyst
Accenture
06.2016 - 07.2023
- Lead Business Analyst in P&C Insurance.
- Managed the project releases, creating functional specifications and translating it to the engineering teams
- Identifying, documenting, creating backlog and prioritizing business requirements
- Led the development and implementation of claims management system, transitioning from an outdated legacy platform to a modern solution starting with the Motor lines
- Managed the full cycle of the data migration process, ensuring seamless extraction, transformation and loading (ETL) of data from the legacy system to the new platform with minimal downtime and data loss
- Designed and executed data mapping strategies to ensure consistency, accuracy, and integrity of data during the migration process
- Involved in the integration of Claims system with the reporting tool to generate client specific reports on monthly/ quarterly/ yearly basis
- Was involved as a key POC for identifying the root cause of financial loss occurring from claims system for the European Insurance client
- Experience in designing Interface concepts to facilitate the interaction between TPA’s and Insurance claims process
- End to end delivery starting from requirement gathering for one of the biggest European Insurance clients to implement Motor line in its policy admin system for three different countries – Belgium, Nederland and Luxemburg based on their country specific needs
- Responsible to coordinate with development team, QA team to ensure timely delivery of any customized solution to the customer
- Facilitated continuous product and service improvement by providing feedback and innovative ideas
- Responsible for Functional Design, User Documentation, Impact Assessment, Business Analysis and Functional Testing
Business Analyst
Tata Consultancy Services
12.2011 - 06.2014
- Worked as a Business Analyst for US Insurance Client
- Performed gap analysis, conducted walkthroughs, and acted as a liaison between the business users, stakeholders, and the team to perform requirements, quality and risk analysis
- Designed Functional requirement documents
- Gained functional knowledge on Insurance
- Managed various stakeholders across functions to understand and capture product functionalities
- Evaluated and cross-referenced every software functionality against business requirements
Education
PGDM - Marketing And HR
Xavier Institute Of Management & Entrepreneurship
Bengaluru, India 04.2001 -
B-Tech - Computer Science And Engineering
Barkatullah University Institute Of Technology
Bhopal 04.2001 -
12th - Science
Kendriya Vidyalaya
Bhopal 04.2001 -
10th - Science
Kendriya Vidyalaya
Bhopal 04.2001 -
Skills
Microsoft Office Suite - Proficient in MS Word, MS Excel, MS PowerPoint
Project Management Tools - JIRA, Confluence, TFS
Document Management System - SharePoint, One Drive, One Note
Tools - Claims Management Tool (Duck Creek V11), Policy Admin Tool, Wireframe
Agile methodologies
Awards
- Received SPOT award for the best performer in 2024
- Recognized as 'Star performer' by Accenture twice on 01/17 and 01/18.
- Received 'ACE award' by Accenture in 2018.
Certification
Duck Creek Business Analysis certified
Interests
Sketching
Photography
Swimming
Timeline
Duck Creek Business Analysis certified
12-2024
Business Analyst Lead
Xceedance
07.2023 - Current
AINS 103
03-2023
AINS 102
02-2023
AINS 21
05-2017
Lead Business Analyst
Accenture
06.2016 - 07.2023
Business Analyst
Tata Consultancy Services
12.2011 - 06.2014
PGDM - Marketing And HR
Xavier Institute Of Management & Entrepreneurship
04.2001 -
B-Tech - Computer Science And Engineering
Barkatullah University Institute Of Technology
04.2001 -
12th - Science
Kendriya Vidyalaya
04.2001 -
10th - Science
Kendriya Vidyalaya
04.2001 -
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