ORACLE
Soumya Putatunda
Project Manager/SDM
Pune
Summary
Scrum Master with 22+ years of Experience and a proven track record of raising revenue and cutting costs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Also a Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Project Manager/SDM
ATOS India Pvt. Ltd.
Pune
2014.12 - Current
- Developed and initiated projects, managed costs and monitored performance.
- Drove team success through shared vision and recognition of quality performance.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Identified plans and resources required to meet project goals and objectives.
- Defined and implemented work priority management and resource management process.
- Conceptualized and implemented strategy for capturing Project and Program metrics and funneling that information to easy-to-understand dashboards.
- Develop, implement, and manage team metrics, evaluate team metrics, and make recommendations to teams and management for improvements.
- Work in an agile development environment, collaborating with Application teams.
- Work directly with agile Application Development teams to provide daily support aligned with a model of Continuous Delivery.
- Developed strategy for capacity planning of PMO resources which measured strategic value as well as project size and complexity to determine best fit from skillset and capacity vantage point.
- At the PM level work with the Team to filter the ongoing process improvement initiatives to implement best practices for Agile Project Management.
- Report financials for actual to budgeted comparison for labor hours and dollars or Pound Sterling.
- Manage project risk, issues, and changes.
- Working as a SCRUM master
SR. FINANCE CONTROLLER
AVAYA India Pvt Ltd
Pune
2009.03 - 2014.07
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with customers to understand needs and provide excellent service.
- Developed team communications and information for meetings.
- Carried out day-to-day duties accurately and efficiently.
- Reviewing the accuracy and supporting for the Reconciliation.
- Creation of provisions Doubtful debts, Prepared the Month end Reports (Delegations of Authority, credit note issued, & work-in progress and Inventory Report).
- Monitor the team closely on their qualitative and quantitative production; also act plans in improving the same.
Sr. Customer Care Executive
AHMSI India Pvt. Ltd
Pune
2006.06 - 2009.03
- Coordinated timely responses to online customer communication and researched complex issues.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Ensured operational control and identifying issues & failures and try to fix them, supporting the group in day-to-day activities.
- Acted as an interface between Onshore and internal department to make sure that all the issues and updates are properly coordinated among the team.
- Handling a team of 15 and guiding them about the work procedures, solving queries and maintain quality by not breaking FDCPA rules and regulations.
Team Leader
WNS Global Pvt. Ltd.
Pune
2000.01 - 2004.03
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Participated in cross-functional team-building activities.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Cross-trained and provided backup support for organizational leadership.
- Initiated timely response to emails, voicemails and written correspondence.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitoring productivity and performance and help individuals to achieve their targets set for them.
- Setting standards of work within the team and motivating the team to meet the SLA’s.
- Send monthly reports of the team as well as the process to the Operations Manager.
Education
Bachelor in Commerce - Company Management
ACS College
Pune,India 1996.06 - 1999.06
Skills
SCRUM Master
Accomplishments
- Was awarded a spot recognition for bringing in process improvement in ledger to sub-ledger report saving process on September 2016.
- Was awarded as best performer in Order Management Team (AVAYA) in 2012
- Was recognized and awarded as best employer in AHMSI in 2007 by the Managing Director Mr Sukhwinder Singh.
Software
C
C++
Certification
SCRUM Master
Timeline
SCRUM Master
2023-01
RPA (Robotics Processing and Automation)
2018-06
Project Manager/SDM
ATOS India Pvt. Ltd.
2014.12 - Current
SR. FINANCE CONTROLLER
AVAYA India Pvt Ltd
2009.03 - 2014.07
Software Testing (Black Box)
2007-02
Sr. Customer Care Executive
AHMSI India Pvt. Ltd
2006.06 - 2009.03
Internal Auditor Training Program Six Sigma Alchemy (P)
2005-10
Team Leader
WNS Global Pvt. Ltd.
2000.01 - 2004.03
Advance Diploma in Software Engineering
1999-06
Bachelor in Commerce - Company Management
ACS College
1996.06 - 1999.06
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