Soumya Ranjan Mohanty
Sambalpur
Summary
Dynamic professional with extensive experience at Tata Cummins Pvt Ltd, excelling in technical support and customer engagement. Proven ability to enhance fleet management and optimize supply chain processes through data analysis. Adept at training and development, fostering collaboration, and driving high customer satisfaction. Committed to delivering impactful results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Aftermarket Service Support-On highway
Tata Cummins Pvt Ltd
Sambalpur
11.2020 - Current
- Provided daily technical support to OEM and Component Care partner, ensuring effective communication and issue resolution.
- Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction rates.
- Delivered training sessions to OEM customers and stakeholders to improve technical skills and increase product knowledge.
- Monitor and ensure co-ordination of all service activities at Components Centre, Authorised Service Centre and dealership in the area.
- Facilitated part transfers to ensure timely delivery to the OEM.
- Tracked and monitored failed parts movement from CCC to plant, facilitating timely updates and accountability.
- Oversaw product trials and campaigns in various field locations to gather feedback.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Analyzed data to identify opportunities for improving support levels.
Junior Manager-SCM EXPORT
Tata Cummins Ltd
Pune
05.2016 - 11.2020
- Plan and implement the supply chain strategy and increase efficiency.
- Identify process bottleneck and implement solution in a timely manner.
- Implement new or improved supply chain processes.
- Analize, optimize and oversee inventory procedures.
- Monitor supplier performance to assess ability to meet quality and delivery requirements.
- Analyzed inventories to identify opportunities for increasing inventory turns and optimizing customer service.
- Monitored forecasts and quotas to identify changes impacting supply chain activities.
- Provide operational support and guidance to ensure maximum productivity.
- Prepare and provide SBP details to the management monthly.
- Assessed vendor operations, ensuring compliance with quality benchmarks and standards.
- Possessed comprehensive knowledge of various supply chain processes, specifically in inventory planning and warehouse management.
- Managed new product launches to ensure timely production flow and material readiness.
Education
B.Tech - Mechanical Engineering
BPUT
Odisha01-2024
Diploma - Mechanical Engineering
DRIEMS POLYTECHNIC
Cuttack01-2016
Intermediate -
ALAKA MAHAVIDYALAYA
Jagatsinghpur01-2013
High school -
Bhadreswar High School
Sadeipur04-2011
Skills
- Microsoft Office Suite
- Technical support
- Data analysis
- Fleet management
- Customer engagement
- Customer service
- Training & Development
- Performance monitoring
Disclaimer
I hereby declared that the information given above is true to the best of my knowledge.
Personal Information
- Father's Name: Sachidananda Mohanty
- Date of Birth: 04/08/96
- Gender: Male
- Marital Status: Single
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
odia
Proficient (C2)
C2
Timeline
Aftermarket Service Support-On highway
Tata Cummins Pvt Ltd
11.2020 - Current
Junior Manager-SCM EXPORT
Tata Cummins Ltd
05.2016 - 11.2020
B.Tech - Mechanical Engineering
BPUT
Diploma - Mechanical Engineering
DRIEMS POLYTECHNIC
Intermediate -
ALAKA MAHAVIDYALAYA
High school -
Bhadreswar High School