Hi, I’m
SOUMYA RAY
Business Operations
Kolkata,WB
Summary
Result-Oriented Project management professional with 13.5+ years of experience and proven knowledge in IT/IS , IT Strategy and project lifecycle. Aiming to leverage skills to successfully fulfill the position of Senior Manager/Program Manager/Administrative Officer role at your company. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
years of professional experience
5
years of post-secondary education
6
Certificates
3
Languages
Work History
CapgeminiKolkata
Manager
02.2022 - Current
Job overview
- Managing team of energetic project management professional responsible for all project management and recourse management activities
- Program Management - Managed IT Project Governance of 130 Customers and portfolio Budget of $97 M
- Collaborated with Global Lead & Senior Directors to gain approval for IT Governance board and program.
- Review and manage recurring IT board meetings.
- Cost Centre - Working closely with different divisions for cost recovery of tools deployed region wise for customers , able to reduce leakage by 30% .
- Data Analysis and pattern study to understand leakage in recovery
- Weekly calls with different stakeholders and Finance team to ensure recovery is getting posted monthly
- Budget & Actual - Working closely with Global VP on the Budget and current deployment, monitoring closely of the FTE changeability and deploying mechanism on cost savings
- FTE and Service cost forecast for different Tools (Observably , Tableau , ServiceNow etc.)
- ISOW - Agreement between two entities with understanding limitations along with charge code enablement's done through SOW
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
Indian Institute of TechnologyKharagpur
Administrative Officer
05.2019 - 02.2022
Job overview
- Managing different divisions of the institute as a Program Manager that includes - Recruitment , Resource Deployment , Budgeting & Forecasting ,Procurement (As per GFR), Vendor Management. etc.
- Managed over all budget of 2.45 CR (FY'19-20) % 2.15 CR (FY'20-21) under Equipment and Maintenance fund as allocated from Institute.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received by Leadership.
- Standardized office structures and processes to promote collaboration and increased performance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Interacted with vendors to purchase and set up equipment and services.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Arranging Alumni Meet , Coordination of Alumni , IEEE Seminars , Tech Talks
ITCKolkata
Lead Consultant
12.2016 - 05.2019
Job overview
- Recruitment , Resource Management & Deployment , Stakeholder & Client management , GOM forecast , Carry out Appraisal , Training & Development
- Managed 145+ Engineers across PAN India .Recruitment, resource fitment and resource forecasting Mentoring and grooming of resources to ensure optimal delivery by team Grievance
- Handling: Understanding and taking appropriate measures on employee issues through medium of Branch Visits, Communication Meets and
- Ground Sensing reports Redeploying resources as and when necessary so as to ensure smooth operations in region, Financial year Manpower Planning with business leaders
- Supported investment management via funding requests, baseline change requests and regular project reporting.
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
- Prepared project lifecycle documentation and project management plans.
AccentureKolkata
Project Controller
06.2011 - 12.2016
Job overview
- Lead a Managed services Infrastructure support engagement for a US & French Customer's
- Responsible in handling 60 + highly experienced technical resolver groups including Infrastructure teams, Service Desk, Data Center
- Operations and Incident Management Manage and drive all IT services through adoption and implementation of ITIL processes and procedures
- Involved in day to day operations management, performance tracking, issue resolution from all towers and handle resource and service performance management Engage with Onsite delivery team for smooth operations
- Delivery review meetings Responsible for issue resolutions, handling escalation, participates in client meetings and presentation Successful completion of critical projects which involves Readiness, Transition,
- Plan & Control and Closure Taking care of End to End Access management of the Project
- On boarding & Off boarding & Project allocation
- Validated project and employment information and completed manual adjustments to financial data.
WiproBangalore
Project Engineer
01.2009 - 06.2011
Job overview
- Take complete ownership of end-end operations and happenings in shift Ensure that there are adequate resources available for coverage within shift and alert leads and management in case of any coverage issues Make sure that all resources have no access issues to tools etc.
- Make sure warm hand off happens all time during shift change before resources leave for the day and have coverage on board if someone needs to leave on emergency basis or early Act as a Floor SME
- Ticket auditing for all infra P1 and P2 tickets
- Maintaining the Skill matrix for service Desk
- Handling escalation from clients
- Handling P1 and P2 Incident ticket as per the defined major incident SLA
- Analyzing and performing Trend analysis of major incident tickets
Education
Westbengal University of TechnologyKolkata, WB
B.Tech
06.2004 - 06.2008
National Institute of ManagementKolkata, WB
MBA
07.2008 - 07.2009
Skills
IS/IT Governance
Certification
IS/IT Governance by University of Minnesota
Timeline
IS/IT Governance by University of Minnesota
04-2022
Manager
Capgemini
02.2022 - Current
PRINCE2® by AXELOS Global Best Practice
01-2022
Project Management Foundation by Google
06-2021
Scrum Fundamentals Certified by SCRUMstudy
11-2020
Administrative Officer
Indian Institute of Technology
05.2019 - 02.2022
Project Manager Accredited Certification by International Organization for Project Management™ (IO4PM™)
11-2018
Lead Consultant
ITC
12.2016 - 05.2019
ITIL V3 by APMG International
01-2015
Project Controller
Accenture
06.2011 - 12.2016
Project Engineer
Wipro
01.2009 - 06.2011
National Institute of Management
MBA
07.2008 - 07.2009
Westbengal University of Technology
B.Tech
06.2004 - 06.2008
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