Soumya R K
Trivandrum
Summary
Customer Service Executive with expertise in complaint resolution and customer relationship management. Proficient in data entry and order processing, consistently documenting and resolving customer issues to boost satisfaction and loyalty. Committed to delivering exceptional service while maintaining accurate records. Have the ability to work in a team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Muthoot Fincorp Ltd
Trivandrum
12.2012 - 03.2014
Maintained comprehensive records of customer interactions, inquiries, complaints, and feedback.
Processed orders, forms, and applications for management review.
Documented details of actions taken to resolve customer issues effectively.
Jr. BPO Executive
Sai BPO Services Ltd (SBL)
Trivandrum
11.2011 - 11.2012
Organizing and sustaining MS Excel worksheet through data entry from scanned images of text (.jpeg or .pdf file formats) and audio format (.mp3 file format).
Education
MBA - HR & Marketing
School of Distance Education, MG University
Kottayam04-2013
Bachelor of Science - Biochemistry & Industrial Microbiology
Govt. College For Women, Vazhuthacaud
Trivandrum03-2010
Plus Two - Science
Nirmala Bhavan Higher Secondary School
Kowdiar, Trivandrum03-2007
SSLC
Nirmala Bhavan Higher Secondary School
Kowdiar, Trivandrum03-2005
Skills
- Customer service
- Data entry
- Order processing
- Record keeping
- Complaint resolution
- Customer relationship management
Certification
- Certificate in data entry and console operations
- Certificate in medical transcription
Timeline
Customer Service Executive
Muthoot Fincorp Ltd
12.2012 - 03.2014
Jr. BPO Executive
Sai BPO Services Ltd (SBL)
11.2011 - 11.2012
MBA - HR & Marketing
School of Distance Education, MG University
Bachelor of Science - Biochemistry & Industrial Microbiology
Govt. College For Women, Vazhuthacaud
Plus Two - Science
Nirmala Bhavan Higher Secondary School
SSLC
Nirmala Bhavan Higher Secondary School
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