Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Soumya Roy Chowdhury

Gurgaon

Summary

Results-focused operations manager with 11 years of experience in optimizing day-to-day functions and addressing service challenges. Demonstrated ability to exceed expectations through effective team management and prioritization skills. Known for navigating high-stress environments, delivering projects on time and under budget, while fostering cross-team collaboration and outstanding service quality. Recognized for performance and dedicated to partnering with motivated professionals to achieve collective goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

KPMG
Gurugram
08.2023 - Current
  • Develop and build a Global Shared Services Finance organization structure and processes (transition on AR process) that are clearly aligned with the business strategy and span across end-to-end processes that bridge business functions integrating
  • Manage the departmental budget and oversee purchase order, invoice, and accrual processing
  • Support project knowledge gathering addressing scope, budget, timing, quality, integration, procurement, communications, risks, and stakeholder management
  • Provide operational direction for Finance Shared Services Order to Cash team
  • Methods of improvement and actions are implemented on time for service delivery upgrades
  • Ensure accurate and timely allocation of customer payments in to corresponding open invoices
  • Support collection with information on research of unapplied amount and match off and if any posting corrections required
  • Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
  • Analyze and evaluate business processes and recommend actions to streamline processes, improve operational efficiencies, and identify opportunities for reducing operational costs and improving customer satisfaction
  • Produce and analyze daily/weekly/monthly KPIs, dashboards and analytics to measure and improve performance
  • Assist with external audits to ensure complete, timely and accurate responses to information requests
  • Responsible to direct department hiring and terminations as required
  • Leading personnel management, including staff recruitment, performance assessment, training, and mentoring
  • Directs the departments training requirements and ensures that timely and effective training is provided to maximize associate effectiveness and efficiency
  • Ensure compliance with Corporate standards and seek improvement opportunities that enhance efficiency and effectiveness over financial reporting
  • Constantly is measuring and benchmarking operational effectiveness always looking for improvements to operational activities

Manager

Johnson Controls India Pvt. Ltd.
Gurugram
03.2022 - 08.2023
  • Responsible for providing clarity during post order and during the execution of the contract on commercial and statutory terms and conditions
  • Highlighting and conveying the Deviations with respect to standard acceptable terms of company & Statutory clauses, missing terms, Vague clauses etc from the contracts
  • Review incoming purchase orders and ensure orders conform to policy
  • Coordinate with sales/vendor and the customers when purchase order revisions are required
  • Enter orders into Oracle database in a timely and accurate manner
  • Monitor progress of an order throughout the shipment process
  • Managing contracts through our contract approval and signing process
  • Updating contract database includes supporting contract renewal process
  • Co-ordinating and expediting closure of highlighted Deviations from the contracts with minimum risk exposures
  • Dealing with performance problems and terminations, supporting problem resolution and to make decisions
  • Able to connect and discuss with sales/vendor team to understand special clauses, commitments, back to back Agreements and so on
  • Handling contractual issues pertaining to formation of contracts as well as keeping a thorough and substantial record of all documents and data attached to a contract can provide an audit trail that mitigates risk and protects the organization from any potential litigation
  • Oversee the billing process and ensure accurate and timely invoicing of clients
  • Manage a team of billing specialists and provide leadership and support as needed
  • Develop and maintain billing policies and procedures to ensure compliance with regulatory requirements
  • Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action
  • Encouraged staff to learn and develop new skills to meet individual and team goals
  • Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success
  • Oversaw employee recognition programme to encourage professional development and high performance
  • Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation
  • Coordinated smooth onboarding for new staff with related training and documentation

Team Lead

Accenture India Pvt. Ltd.
Hyderabad
04.2020 - 03.2022
  • Managed daily and monthly balancing of assigned operating units including assisting with closing the AR sub-ledger, motivated the team to achieve organizational goals and also mentored team members by identifying best practices, and provided guidance, direction, and training for future career growth
  • Prepared, processed, reviewed, and distributed invoices for approximately average daily sales, Verified accurate cost, voiding invoices, and reissuing invoices
  • Processed re-bills Used contracts Closed orders for each job Invoiced orders, Checked for rate and pricing issues
  • Partnered with internal and external customers, at all levels to identify trends, propose strategies, and resolve OTC issues
  • Managed, implemented and defined the upstream in liaising with the downstream of the projects into a simplified approach and easy-to-do business with the model through quantitative analysis and strategy development
  • Collaborated with a high performing team of credit analysts to develop formal credit proposals and monitor daily orders against credit limits
  • Provided support in processing daily remote deposits, customer statements, and general administrative functions
  • Maintained effective relationships within the Cash, A/R, Billing and Credit team and with other organizational units within the Service Center as well as escalated intercompany payments to Project Lead
  • Conducted quarterly performance reviews and contributed to the growth of the company through a successful team
  • Implemented strategies that team members use to achieve a goal, delegating tasks based on each member's strengths and skills and offering the training necessary to complete certain tasks

Management Trainee

Genpact India Pvt. Ltd.
Kolkata
02.2019 - 03.2020
  • Responsible to led the analysis and fully support all OTC-related product development and being a part of KT (Remote) managed the CORA platform through which corporate reports were generated
  • Performed order to cash related in scope activities and communications also ensured timely and accurate recording of AR into the ledgers
  • Attentively reviewed all OTC related processes to ensure all workflows continue to be fit for purpose and best practice
  • Assisted in the development and implementation of projects which promote automation and efficiency as well as worked with IT in the development or enhancement of trade entry
  • Ensured timely receipt of electronic-based OTC confirmations from trading counterparties as well as approved refunds within stated authority
  • Proactively supported preparation of documents and adjustments for monthly, quarterly and year-end close and also month end, year-end closing with AR activities on time
  • In addition to a Continuous Improvement (CI) culture, reviewed and improved current processes and procedures to conform legislative and regulatory changes
  • Kept up with all necessary updates to all relevant policy and governance documentation which entailed taking an active part in these updates and due diligence reviews

Finance Professional

British Telecommunications (BT plc)
Kolkata
06.2015 - 02.2019
  • Worked in the Central Business Services unit which dealt with internal and external customers in the UK and other regions
  • Involved in AR domain includes cash application, credit vetting, credit card reconciliation, GL reporting, and also in the Purchase order process to billing
  • Handled financial data, monitored and administered bank accounts, and followed up the allocated payments in the Oracle platform and a part of KT (Remote)
  • Responsible for cash management operations to include daily cash administration, management of current accounts and bank relations and conducted thorough and precise research in order to identify and post Unapplied Suspense (U/A) payments
  • Able to utilize extensive research methods
  • Reviewed and drove improvements in cash management, ensured financial obligations were met in accordance with Company policies and procedures with timely reconciles cash application and disbursements
  • Monitored and tracked cash flow (weekly, monthly, quarterly etc.), handled multiple bank account receipt processing from ACH wires and lock box as well as processed monthly write-offs refunds and adjustments along with resolved AR accounting issues such as payment reconciliations
  • As Procurement & Order Management personnel, prepared purchase orders, solicited quote proposals and suggested course of action for procurement of requisitions for materials and services
  • Responsible for raising the purchase order in Oracle to meet the customer requirements and assigned Suppliers/Vendors and also subsequent follow up to close the job
  • Reviewed, entered, and maintained manual and computerized records of purchase requisitions and mechanical data, items purchased, costs, schedule of deliveries, vendor performance, and inventories
  • Monitored production and deliver status of ordered materials and outsourced items to troubleshoot and billing the customer back

Account Assistant

Hyatt Regency
Kolkata
04.2014 - 05.2015
  • Experienced in cash handling of the company and prepared daily cash reports along all FOREX transaction, voucher posting of party ledger, vendor creation on supplier involvement, vendor cheque preparation on monthly basis along petty cash preparation on every monthly deliverable
  • Dealt with the internal requirements and managed the vendors as per specifications

Account Assistant

Muthoot Finance
Kolkata
06.2013 - 03.2014
  • Worked as assisting on Gold testing, auditing and cash outlet handling along with some cross selling on gold loan, gold bond, coin etc
  • Responsible for cash deposit in the bank and transferred to branch as per instruction from the company, maintained daily statement, printout all records, setting of vouchers preparation, attended all money transfer process, issued cheques for all expenses on electricity, telephone etc
  • Followed-up call to every default customer's and gold packet verification, prepared bank reconciliation of all bank account and produced the statement to the manager

Executive Assistant

Maschinenfabrik Herkulles
Kolkata
12.2012 - 05.2013
  • Associated in maintaining all official data of the company
  • Dealt with HNI customers and responded on their query and also maintained the stock details of spare parts

Education

Bachelor of Commerce -

South City Day College
Kolkata, WB
01.2012

Higher Secondary Education -

A.K. Ghosh Memorial High School
Kolkata, WB
01.2009

Secondary Examination -

A.K. Ghosh Memorial High School
Kolkata, WB
01.2007

MBA - Financial Management

NMIMS (Narsee Monjee Institute of Management)

Skills

  • Cash application
  • Order Management
  • Contract Management
  • Dispute Management
  • Performance Management
  • Operational Support
  • Cost Reduction
  • Employee Performance Evaluations
  • Team motivation
  • Team Leadership
  • Goal setting
  • Performance evaluation

Certification

FA (Financial Accounting) Course

Accomplishments

  • Reduced operational costs through strategic planning and resource optimization.
  • Implemented lockbox automation solutions to achieve high hit rates against open AR data.
  • Supervised a team of 28 staff members.

Languages

English, Bengali, Hindi

Timeline

Assistant Manager

KPMG
08.2023 - Current

Manager

Johnson Controls India Pvt. Ltd.
03.2022 - 08.2023

Team Lead

Accenture India Pvt. Ltd.
04.2020 - 03.2022

Management Trainee

Genpact India Pvt. Ltd.
02.2019 - 03.2020

Finance Professional

British Telecommunications (BT plc)
06.2015 - 02.2019

Account Assistant

Hyatt Regency
04.2014 - 05.2015

Account Assistant

Muthoot Finance
06.2013 - 03.2014

Executive Assistant

Maschinenfabrik Herkulles
12.2012 - 05.2013

Bachelor of Commerce -

South City Day College

Higher Secondary Education -

A.K. Ghosh Memorial High School

Secondary Examination -

A.K. Ghosh Memorial High School

MBA - Financial Management

NMIMS (Narsee Monjee Institute of Management)

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Soumya Roy Chowdhury