Soumya Sankaran
Palakkad
Summary
Motivated and customer-focused Sales Officer with 1 year of experience in the retail industry at Zudio, where I was promoted within 6 months due to strong performance and leadership potential. Skilled in communication, customer service, inventory handling, visual merchandising, and sales techniques. Proven ability to resolve problems, coordinate with teams, and deliver excellent customer experiences. Now seeking to transition into the aviation industry, bringing a strong service mindset, attention to detail, and a passion for working in dynamic, customer-facing environments.
Overview
1
1
year of professional experience
Work History
Sales Officer
Zudio
Kochi
10.2024 - 03.2025
- Identified customer needs and developed customized solutions.
- Provided exceptional customer service throughout the entire sales process.
- Analyzed customer feedback to improve product offerings.
- Prepared weekly reports summarizing current sales performance metrics.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained a positive work environment that promoted collaboration between team members.
- Collaborated with other departments to ensure alignment of goals across teams.
Sales Associate
Zudio
Palakkad
12.2023 - 06.2024
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Demonstrated product features and benefits for customers' needs.
- Assessed customer needs to provide assistance and information on product features.
Education
Bachelor of Arts - BA Economics
GVGHSS
Palakkad, Chittur 03-2023
Diploma in Aviation Travel And Tourism Hospitality
Angelblues Aviation Academy
KochiSkills
* Communication
* Customer service
* Inventory handling
* Visual merchandising
* Sales techniques
* Team coordination
* Problem-solving
* Leadership potential
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Tamil
Advanced (C1)
C1
Hindi
Beginner (A1)
A1
Timeline
Sales Officer
Zudio
10.2024 - 03.2025
Sales Associate
Zudio
12.2023 - 06.2024
Bachelor of Arts - BA Economics
GVGHSS
Diploma in Aviation Travel And Tourism Hospitality
Angelblues Aviation Academy