Soumya Sarkar
New Delhi
Summary
Working SME at Accenture, utilizing my 5+ years of experience in creating and executing successful process management, developing engaging training sessions, analyzing and reporting on individual/process related performance parameters, and staying up to date with the latest trends and best practices in process and business analysis. My goal is to increase workforce potential, people engagement, organized scheduling and conversion rates while delivering exceptional results and exceeding goals for the company.
Overview
16
16
years of professional experience
Work History
Process Analyst/ SME
Accenture Solutions Pvt. Ltd
2021.02 - Current
- Creating an inspiring team environment with an open communication culture
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Increased efficiency and team performance by implementing actionable process improvements.
- Processed management reports on monthly basis through effective collaboration with various departments.
- Enhanced team performance by providing ongoing training and support on new processes and tools.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Sales Manager
STLC Global Services
2013.09 - 2020.08
- Service level compliance.
- Managed a team of 20 members.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Daily client report generation.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Planning, organizing, and controlling key projects impacting client and customer satisfaction
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzing trends at a process & cluster level and action planning based on the outputs
- Ensuring a highly motivating work environment for the team’s optimum performance.
- Increased sales revenue by developing and implementing effective sales strategies.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Tracking & meeting monthly targets and revenue figures.
- Ensured proper implementation of policies on calls and maintained professionalism and decorum in the work environment
- Monitored real-time situations and meeting Service Levels day on the day set by the clients
- Overachieving the targets and producing results in the stipulated amount of time
- Meeting monthly targets set by the company
- Initiating sales with potential customers over the phone in inbound calls
- Listening to customers’ needs to generate the lead for outbound sales
- Implementing feedback given by the leaders to improve the quality of sales and call
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Solving customers’ concerns and helping them educate them about the new products to help their needs.
- Demonstrated items to customers and create customer awareness, interest, and sales.
Quality Assurance Engineer
PunjLloyd Pte Limited
2008.08 - 2012.10
- Responsible for welding inspection, visual and dimensional verifications, monitoring and implementation of quality procedures, resolving technical related issues and coordinating with client, authorized inspector and third party’s inspection agencies
- To plan the completion of the hydro test package according to the priority of the client including coordinating with the mechanical punching team
- Visual & dimensional inspection of fit-up and welded joints
- Witnessing and recording of tie-in joint details
- Witness of pressure testing of valves to make sure that the valves meet the relevant standard
- Mechanical & NDT clearance of hydro test packages
- Reviewing and approval of quality documents
- Inspection for mechanical equipment.
- Increased product reliability by performing thorough regression testing on each release cycle.
- Assisted in training new QA engineers, providing guidance on best practices and company-specific procedures.
- Reduced defect rates by designing and executing comprehensive test plans and test cases.
- Produced and maintained technical documentation for project reference.
Education
Bachelor of Engineering - Mechanical Engineering
R.T.M. Nagpur University
NagpurHigher And Senior Secondary - Science
St Mary’s School (C.B.S.E)
New DelhiSkills
- Critical Thinking/ Problem Solving/Data Visualization
- Knowledge and hands on experience in Microsoft Office
- Data presentation techniques
- Interpersonal and communication skills
- Team management
- Reporting skills
- Performance monitoring & performance reporting
- Team Development
Timeline
Process Analyst/ SME
Accenture Solutions Pvt. Ltd
2021.02 - Current
Sales Manager
STLC Global Services
2013.09 - 2020.08
Quality Assurance Engineer
PunjLloyd Pte Limited
2008.08 - 2012.10
Bachelor of Engineering - Mechanical Engineering
R.T.M. Nagpur University
Higher And Senior Secondary - Science
St Mary’s School (C.B.S.E)
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