Soumya Saswata Das
Junior Data Analyst
Bhubaneswar
Summary
Versatile professional with over 6 years of experience spanning business development, customer service, and data analytics. Currently a Junior Data Analyst at TTEC, driving insights through data visualization, analysis, and reporting to support business strategies. Known for problem-solving, stakeholder collaboration, and a passion for leveraging data to improve operations and decision-making. Open to exploring new opportunities in data analytics and related roles.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Junior Data Analyst
TTEC
Remote, Odisha
06.2022 - Current
- Optimized data access and storage to improve performance of analytics systems.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Collaborated with stakeholders to identify business needs and data sources.
- Identified patterns and trends in large data sets and provided actionable insights.
- Created data models to support decision-making processes.
Customer Service Representative
TTEC
Remote
12.2019 - 05.2022
- Addressed customer inquiries and delivered precise product information.
- Handled inbound calls, chats, and emails to enhance customer service.
- Proposed enhancements in products, services, and billing procedures to mitigate potential challenges.
- Delivered high-quality customer service for efficient resolution of complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Continuously upgraded product understanding to ensure superior customer service and attain revenue goals.
Business Development Executive
AuroIN
Bhubaneswar
10.2018 - 10.2019
- Kept sales floor stocked and organized with latest merchandise to ensure continuous revenue.
- Developed presentations detailing company's services, products, pricing plans and marketing strategies.
- Carried out market research to pinpoint sales opportunities and assess customer requirements.
- Performed in-depth market analysis to uncover growth opportunities.
- Established connections with clients, partners and vendors to enhance collaborations.
Education
MBA - Marketing
Centurion University
01.2018
Executive Post Graduate - Business Analytics
LIBA
11.2023 - 12.2024
Skills
- Expert in Front Line Customer Support
- Internal Customer Advocacy
- Efficient Problem Solving
- Round-the-Clock Availability
- Skilled in Delivering Customer Support Across Channels
- International Team Collaboration
- Time series analysis
- Predictive modeling
- Data integration
- Deep learning
- Excel proficiency
- Machine learning
Personal Information
Title: Customer Service Representative
Languages
Odia
First Language
Hindi
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Executive Post Graduate - Business Analytics
LIBA
11.2023 - 12.2024
Junior Data Analyst
TTEC
06.2022 - Current
Customer Service Representative
TTEC
12.2019 - 05.2022
Business Development Executive
AuroIN
10.2018 - 10.2019
MBA - Marketing
Centurion University
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