Soumya Sharma
Gurugram
Summary
Dynamic professional with a proven track record at Metacircles Technology, excelling in supply chain optimization and vendor management. Adept at driving sales growth and resolving escalations, I leverage strong analytical skills and exceptional customer relationship management to enhance operational efficiency and deliver impactful results.
Overview
4
4
years of professional experience
Work History
CS and OPS Executive
Metacircles Technology, Culture Circle
Gurugram
05.2024 - 05.2025
- Coordinated with multiple vendors to optimize supply chain efficiency.
- Developed strategies to penalize and reward vendors, enhancing the organization's shipping turnaround time.
- Engaged with high-priority clients to drive sales growth.
- Handled critical escalations within the department, delivering timely resolutions to maintain operational efficiency.
- Developed expertise in the luxury market, including sneakers, apparel, and bags, ensuring a comprehensive understanding of industry trends.
Healthcare Analyst
R1 rcm
Gurugram
05.2023 - 04.2024
- Facilitated communication with insurance companies to ensure timely resolution of outstanding account receivables for physicians.
- Processed UB 04 claims, managed appeals, and handled denial management and rejections to ensure accurate billing and reimbursement.
- Resolved billing and insurance payment disputes professionally and within established timelines.
- Handled international client interactions through phone and email correspondence.
- Initiated and led various client-driven projects, focusing on claims analysis by age and dollar value.
- Ensured 100% process quality, maintaining high standards in healthcare analysis.
Chat Advisor
Daksh Concentrix
Gurugram
10.2021 - 01.2023
- Assessed customer needs, identified problems, and offered solutions through chat.
- Maintained up-to-date records of customer interactions and transactions for future reference.
- Developed strong relationships with clients by providing excellent customer service throughout each interaction via chat support system.
- Tracked daily performance metrics such as response times and average handle times for chats.
- Managed interactions within the Wheelz process for US and Canada, improving communication flow.
Education
Bachelor of Arts - English Language And Literature
SOL Delhi University
North Campus 06-2023
High School Diploma -
St. Marks Girls Sr Sec School
West Delhi01-2019
Skills
- Supply chain optimization
- Vendor management
- Claims processing
- Billing management
- Data analysis
- Customer relationship management
- Project management
- Escalation management
- Market analysis
- Executive support
- Team leadership
- Operations management
- Product analysis
Affiliations
- Negotiation with HNI (High Networking Individuals)
- Cataloging
- Specialized order management in B2B and B2C
- Specialized in market trends and luxury
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
CS and OPS Executive
Metacircles Technology, Culture Circle
05.2024 - 05.2025
Healthcare Analyst
R1 rcm
05.2023 - 04.2024
Chat Advisor
Daksh Concentrix
10.2021 - 01.2023
Bachelor of Arts - English Language And Literature
SOL Delhi University
High School Diploma -
St. Marks Girls Sr Sec School
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