Summary
Overview
Work History
Education
Skills
Software
Timeline
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SOUMYA SINGH

Executive - Sales And Marketing
Kanpur,UP

Summary

Dedicated, hard-working Hotel Management professional with varied experience. Skilled at handling end-to-end operations, managing large teams, and working under pressure. Creates and implements successful sales and marketing strategies regardless of scale and budget. Excels at maximizing profits within limited budgets. Performs market research, develops strategic reports and organizes and promotes successful marketing campaigns. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated.

Overview

2
2
Languages
5
5
years of post-secondary education
2
2
years of professional experience

Work History

Sales and Marketing Executive

Radisson Blu Hotel
Gorakhpur, Uttar Pradesh
01.2021 - Current
  • Establish and improve the hotel's reputation by providing highly personalized service in accordance with the hotel's standard operating procedures.
  • Respond to all inquiries as soon as possible.
  • Assist in typing Banquet and Sales correspondence, such as answering mail, confirming banquet arrangements, menus, BEO, FP, memos, and so on.
  • Prepare, publish, and distribute the Banquet Event Order (BEO) / Banquet Function Plan (FP) to all department heads and personnel involved in the banquets function.
  • Work with management and other department heads at all times to carry out special requirements and duties that contribute to the guests' overall comfort and well-being.
  • Responsible for attending periodic sales meetings, distributing meeting minutes, and conducting regular follow-ups.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
  • Pursued certification in Banquet Sales (Social & Corporate) to improve creative sales skills and ability to influence decision-makers.
  • Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion.
  • Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.

Management Trainee

Fortune Park Hotels Limited - Member of ITC Group
Lucknow, Uttar Pradesh
07.2019 - 12.2020
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Supervising all operations internal and external, such as supplies, inventory, menus, staff, shifts, floor supervision, complaint handling, managing bookings/reservations, staff, events, and others.
  • Devised processes to boost long-term business success and increase profit levels.
  • Explained services and products to customers in friendly and engaging way.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
  • Regulated service delivery to keep operations productive and in line with budget requirements.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Forecasted business needs and scheduled employees to meet expected demands.
  • Aligned team actions with company policies and industry standards.
  • Collaborated in professional team to solve workflow issues.
  • Planned and implemented team projects to accomplish objectives.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Shouldered management responsibilities during absence of manager.
  • Created internal control of day-to-day transactions and punctually opened and closed business.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Managed and mentored team of 25 employees.

Industrial Trainee

The Trident Group of Hotels
Udaipur, Rajasthan
07.2017 - 10.2017
  • Worked in Food and Beverage Service, Food Production, Front Office and Housekeeping.
  • Also assisted in Laundry, Public Area, and Horticulture department.
  • Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
  • Produced reports and papers for various audiences, adjusting level of technical wording based on intended use.
  • Helped skilled tradespeople complete direct industrial work to gain deeper understanding of different roles and processes.
  • Worked closely with Hospitality professionals to expand upon acquired training with practical knowledge.

Education

Bachelor of Science - Hospitality And Hotel Administration

Institute of Hotel Management
Chennai
07.2016 - 04.2019

High School Diploma -

St. Mary's Convent High School
Kanpur
04.2014 - 04.2016

Skills

    Strategic planning

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Software

Microsoft Office

IDS

WinHMS

Opera

Timeline

Sales and Marketing Executive

Radisson Blu Hotel
01.2021 - Current

Management Trainee

Fortune Park Hotels Limited - Member of ITC Group
07.2019 - 12.2020

Industrial Trainee

The Trident Group of Hotels
07.2017 - 10.2017

Bachelor of Science - Hospitality And Hotel Administration

Institute of Hotel Management
07.2016 - 04.2019

High School Diploma -

St. Mary's Convent High School
04.2014 - 04.2016

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SOUMYA SINGHExecutive - Sales And Marketing