Summary
Overview
Work History
Education
Skills
Websites
Timeline
AccountManager

Soumya Srikant

Bengaluru

Summary

Results-driven Team Leader in Sales Operations known for high productivity and efficient completion of tasks. Specialize in strategic planning, customer relationship management, and sales analytics. Excel in leadership, communication, and problem-solving to achieve team goals and improve operational efficiency.

Overview

9
9
years of professional experience

Work History

Team Leader, Sales Operations

Shubhstocks Capital
Banglore
01.2023 - 10.2024
  • Conducted regular performance reviews with team members to assess strengths and weaknesses.
  • Provided daily direction and guidance to team members in Sales Operations.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Developed strategies for improving customer service standards and increasing sales productivity.
  • Implemented strategies to increase efficiency within the team.
  • Maintained data cleanliness by deduping leads, contacts and accounts.
  • Assisted professionals by listening in on customer calls and suggesting techniques to close sales.
  • Conducted market research and reported on competitors.
  • Coached team members on best practices for achieving success in their roles.

Team Leader

SENSEXSTREET
Bangalore Urban
11.2020 - 01.2023
  • Spearheaded sales team to achieve desired monthly sales targets by planning and executing innovative marketing strategies
  • Trained and managed new sales representatives, providing on-the-job coaching and mentoring
  • Developed and implemented incentive programs to motivate and increase sales performance
  • Negotiated and closed deals with clients
  • Monitored market trends and competitors' activities to adjust sales strategies accordingly
  • Assisted customers with any inquiries or issues with products or services.
  • Developed and implemented business plans to create new opportunities and expand existing customer relationships
  • Developed and maintained relationships with existing and potential customers to generate leads
  • Conducted market research and identified potential business opportunities

Senior Business Development Executive

Maeketlabh Capital
Bangalore Urban
01.2019 - 10.2020
  • Managed relationships with key customers to ensure satisfaction and loyalty.
  • Researched potential business opportunities in new and existing markets.
  • Supported sales team members to drive growth and development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Provided training sessions on sales techniques for junior staff members.
  • Set monthly goals for sales and marketing teams and provided resource support.

Customer Support Agent

Bigbasket IRCPL
05.2018 - 12.2018
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Sales Executive

Adskaro
08.2015 - 08.2017
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Upsold additional items based on customer interests and needs.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assessed customer needs to provide assistance and information on product features.
  • Monitored market trends, competitor strategies and market suppliers to evaluate opportunities to reduce costs.

Education

Bachelor of Technology - BTech - Civil Engineering

Kalam Institute of Technology (KIT)
Berhampur
07.2022

Diploma of Education - civil engineering

Sanjay Memorial Institute of Technology (SMIT)
Berhampur
07.2015

10th -

Aryan Public School
Aska, Ganjam
06.2012

Skills

  • Customer Relationship Management
  • Sales Management
  • Business Development
  • Team Management
  • Safety processes and procedures
  • Client service
  • Complaint resolution
  • Team Check-ins
  • Client communication
  • Team assessment
  • Telemarketing expertise
  • Client support
  • Leading team meetings
  • Work planning
  • Strategic planning
  • Team supervision
  • Risk management
  • Asset allocation
  • Options trading
  • Trading strategies
  • Equity research
  • Data gathering

Timeline

Team Leader, Sales Operations

Shubhstocks Capital
01.2023 - 10.2024

Team Leader

SENSEXSTREET
11.2020 - 01.2023

Senior Business Development Executive

Maeketlabh Capital
01.2019 - 10.2020

Customer Support Agent

Bigbasket IRCPL
05.2018 - 12.2018

Sales Executive

Adskaro
08.2015 - 08.2017

Bachelor of Technology - BTech - Civil Engineering

Kalam Institute of Technology (KIT)

Diploma of Education - civil engineering

Sanjay Memorial Institute of Technology (SMIT)

10th -

Aryan Public School

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Soumya Srikant