Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Soumya T. M

Soumya T. M

Thripunithura

Summary

Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.

Overview

16
16
years of professional experience

Work History

Manager - Marketing and Operations

CRESCO SAFE
ERANAKULAM
07.2022 - Current
  • Ensure the smooth functioning of the institute, and ensure a favorable atmosphere for students and staff.
  • Organize seminars, master classes, and career counseling sessions at colleges and at the institute to engage with students and provide valuable insights into career opportunities.es.
  • Stay updated on competitor trends in the local market, and share insights with the central marketing team to inform strategic decisions and maintain a competitive edge.
  • Ensure timely collection of fees due from students, and maintain accurate records of payments received.
  • Implement a system for collecting feedback from students regarding their experiences and concerns, and ensure a satisfactory resolution of issues raised by students.
  • Achieve the monthly admission target of the institute.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Created monthly reports for management, summarizing operational performance metrics.
  • Led a team of 12 employees, ensuring high productivity, and excellent customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.

Manager- Coordination

Kummenchery Steels
Eranakulam
08.2020 - 06.2022
  • Coordinated project timelines and resources for steel production initiatives.
  • Facilitated communication between departments to enhance operational efficiency.
  • Developed training programs for new employees in safety and procedures.
  • Managed supply chain logistics to ensure timely material availability.
  • Oversaw quality control processes to maintain product standards.
  • Evaluated vendor contracts and negotiated terms for better service delivery.
  • Led team meetings to address challenges and streamline workflows.
  • Implemented process improvements to reduce waste and optimize production flow.
  • Resolved conflicts between employees in a professional manner.
  • Developed strategies to improve operational efficiency and reduce costs.
  • Provided coaching and guidance to staff on various topics such as customer service excellence.
  • Oversaw recruitment activities such as job postings, interviews, background checks.
  • Coordinated logistics associated with special projects such as marketing campaigns or product launches.
  • Ensured safety protocols are followed at all times in accordance with company policy.
  • Organized and coordinated meetings, conferences, travel arrangements and other events for team members.
  • Conducted regular performance appraisals to evaluate individual contributions towards organizational objectives.
  • Implemented new policies and procedures to ensure compliance with company standards.
  • Analyzed data trends to identify areas for improvement in productivity, quality and cost control.
  • Developed strong working relationships with key stakeholders across multiple departments.
  • Supervised a team of employees to ensure completion of tasks within deadlines.
  • Established relationships with vendors to secure discounts on supplies or services needed by the organization.
  • Assisted in budget preparation, monitored expenditures and maintained financial records.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.

MANAGER – SALES COORDINATION

OCEAN POLYMERS
03.2020 - 07.2020
  • Coordinate the sales workforce Kerala, Tamil Nadu, Karnataka, Andhra.
  • Manage and lead Managers, ASM’s, AE’s Executives and Sales Coordinators.
  • Forecast the sales & Collection and the analysis for the same.
  • Perform Monthly Staff performance evaluations.
  • Develop all marketing activities includes digital marketing.
  • Resolve escalated customer complaints.

MANAGER – CO-ORDINATION

GEORGE and COMPANY
THRISSUR
01.2015 - 01.2020
  • Responsible for supporting the company's Business Development Executives and Customer Support Executives, manage all the marketing, logistics, production, and operations activities.
  • Organized training sessions to enhance team skills and knowledge of industry best practices.
  • Implemented process improvements to streamline operations and reduce bottlenecks in workflows.
  • Managed communication between stakeholders to facilitate information sharing and decision-making.
  • Oversaw scheduling and task assignments to optimize team productivity and workflow efficiency.
  • Developed and maintained strong relationships with cross-functional teams for effective collaboration.
  • Coordinated project timelines and resources to ensure smooth operations across departments.
  • Assisted in developing strategic plans aligned with organizational goals for future initiatives.
  • Resolved conflicts between employees in a professional manner.
  • Developed strategies to improve operational efficiency and reduce costs.
  • Assisted in budget preparation, monitored expenditures and maintained financial records.
  • Reviewed reports from subordinates to assess performance outcomes against goals.
  • Organized and coordinated meetings, conferences, travel arrangements and other events for team members.
  • Conducted regular performance appraisals to evaluate individual contributions towards organizational objectives.
  • Oversaw recruitment activities such as job postings, interviews, background checks.
  • Identified opportunities for process improvements through analysis of customer feedback surveys.
  • Managed the day-to-day operations of the organization, including staff and resources.
  • Ensured safety protocols are followed at all times in accordance with company policy.
  • Established relationships with vendors to secure discounts on supplies or services needed by the organization.
  • Maintained a comprehensive database of documents related to projects for easy reference.
  • Analyzed data trends to identify areas for improvement in productivity, quality and cost control.
  • Supervised a team of employees to ensure completion of tasks within deadlines.
  • Plan, assign, and monitor work tasks for optimum team efficiency.

MANAGER-CUSTOMER RELATIONS

VISION MOTORS
01.2013 - 01.2015
  • Handling a high volume of customer enquiries, provide a high-quality service.
  • Lead and manage a team of 6 customer care executives.
  • Plan, assign and monitor work tasks for optimum team efficiency.
  • Perform quarterly staff performance evaluations.
  • Identify and address development needs.
  • Develop staff training programs and reference manuals.
  • Formulate and implement customer service policies and procedures.
  • Determine customer service requirements through surveys, focus groups.
  • Analyze data to identify strategies for improvement of service and productivity Implement improvements including new CRM system.
  • Ensure the consistent achievement of customer service levels and standards.
  • Resolve escalated customer service issues.

CUSTOMER CARE OFFICER

TATA DOCOMO
01.2010 - 01.2013
  • Handling face to face enquires from customers.
  • Provide necessary administrative support.
  • Serviced existing customer accounts and improved customer retention by 90%.
  • Tracked customer interactions from order through billing.
  • Established comprehensive customer data base.
  • Co-ordinate customer satisfaction surveys.

Education

B. TECH - Electronics and Communication Engineering

VAST
Thrissur, Kerala
04-2008

DIPLOMA - Electronics Engineering

WPTC
Thrissur, Kerala
04-2005

Skills

  • Competitor research
  • Decision making
  • Marketing
  • Team management
  • Operational efficiency
  • Inventory management
  • Customer service
  • Employee training
  • Budget management
  • Cross-functional communication
  • Performance evaluation
  • Supply chain management
  • Marketing coordination
  • Customer relationship management (CRM)

Personal Information

  • Date of Birth: 01/12/1984
  • Nationality: Indian
  • Marital Status: Married

Timeline

Manager - Marketing and Operations

CRESCO SAFE
07.2022 - Current

Manager- Coordination

Kummenchery Steels
08.2020 - 06.2022

MANAGER – SALES COORDINATION

OCEAN POLYMERS
03.2020 - 07.2020

MANAGER – CO-ORDINATION

GEORGE and COMPANY
01.2015 - 01.2020

MANAGER-CUSTOMER RELATIONS

VISION MOTORS
01.2013 - 01.2015

CUSTOMER CARE OFFICER

TATA DOCOMO
01.2010 - 01.2013

B. TECH - Electronics and Communication Engineering

VAST

DIPLOMA - Electronics Engineering

WPTC

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