SOUMYA Y
TRIVANDRUM
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Relations Coordinator Service
Trivandrum Motors
Trivandrum
05.2025 - Current
- Coordinated customer inquiries through multiple communication channels.
- Analyzed customer feedback to improve service processes and offerings.
- Managed scheduling for customer appointments and follow-up communications.
- Maintained customer relationships by responding to inquiries, resolving complaints and providing information.
Customer Relations Executive
Muthoot Honda, Trivandrum
Trivandrum
04.2022 - 03.2025
- Managed customer inquiries and resolved issues promptly.
- Provided product knowledge and recommendations to customers.
- Developed strong customer relationships through effective communication.
Scheme Assistant
Jos Alukkas, Trivandrum
Trivandrum
09.2017 - 01.2022
- Participated in credit and collections activities.
- Answered incoming calls and directed them to appropriate personnel or departments.
Clerk
Higher Secondary Directorate, Trivandrum
Trivandrum
09.2011 - 06.2016
- Supported administrative tasks related to events and workshops at the Directorate.
- Assisted customers with inquiries and complaints in a professional manner.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Education
Degree -
02.2009
Higher Secondary Education -
02.2006
SSLC -
05.2004
High School Diploma -
Skills
- Time management and prioritization
- Microsoft Office Suite proficiency
- Rapid learning ability
- Team collaboration
- Effective communication
- Customer service excellence
- Relationship management
- Issue resolution expertise
- Data analysis skills
Languages
Malayalam, English, Tamil
Courses
- Diploma in Computer Application, G Tech Trivandrum December 2010
- Data Entry Operator, G Tech Technopark February 2011
Certification
- Diploma in Computer Application
(All India Saksharatha Mission, Kerala)
- DTP (G-Tech Computer Education, Tvm)
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Timeline
Customer Relations Coordinator Service - Trivandrum Motors
05.2025 - Current
Customer Relations Executive - Muthoot Honda, Trivandrum
04.2022 - 03.2025
Scheme Assistant - Jos Alukkas, Trivandrum
09.2017 - 01.2022
Clerk - Higher Secondary Directorate, Trivandrum
09.2011 - 06.2016
Sagar College Balaramapuram - Degree,
New Higher Secondary School Nellimood - Higher Secondary Education,
St Chrysostoms GHSS Nellimood - SSLC,
Saksharatha Mission - High School Diploma,