Overview
Work History
Education
Skills
Languages
Courses
Certification
Languages
Timeline
SOUMYA Y

SOUMYA Y

TRIVANDRUM

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Relations Coordinator Service

Trivandrum Motors
Trivandrum
05.2025 - Current
  • Coordinated customer inquiries through multiple communication channels.
  • Analyzed customer feedback to improve service processes and offerings.
  • Managed scheduling for customer appointments and follow-up communications.
  • Maintained customer relationships by responding to inquiries, resolving complaints and providing information.

Customer Relations Executive

Muthoot Honda, Trivandrum
Trivandrum
04.2022 - 03.2025
  • Managed customer inquiries and resolved issues promptly.
  • Provided product knowledge and recommendations to customers.
  • Developed strong customer relationships through effective communication.

Scheme Assistant

Jos Alukkas, Trivandrum
Trivandrum
09.2017 - 01.2022
  • Participated in credit and collections activities.
  • Answered incoming calls and directed them to appropriate personnel or departments.

Clerk

Higher Secondary Directorate, Trivandrum
Trivandrum
09.2011 - 06.2016
  • Supported administrative tasks related to events and workshops at the Directorate.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.

Education

Degree -

Sagar College Balaramapuram, Balaramapuram, Trivandrum
02.2009

Higher Secondary Education -

New Higher Secondary School Nellimood, Nellimood, Trivandrum
02.2006

SSLC -

St Chrysostoms GHSS Nellimood, Nellimood, Trivandrum
05.2004

High School Diploma -

Saksharatha Mission , Trivandrum

Skills

  • Time management and prioritization
  • Microsoft Office Suite proficiency
  • Rapid learning ability
  • Team collaboration
  • Effective communication
  • Customer service excellence
  • Relationship management
  • Issue resolution expertise
  • Data analysis skills

Languages

Malayalam, English, Tamil

Courses

  • Diploma in Computer Application, G Tech Trivandrum December 2010
  • Data Entry Operator, G Tech Technopark February 2011

Certification

  • Diploma in Computer Application

(All India Saksharatha Mission, Kerala)

  • DTP (G-Tech Computer Education, Tvm)

Languages

Malayalam
First Language
English
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2

Timeline

Customer Relations Coordinator Service - Trivandrum Motors
05.2025 - Current
Customer Relations Executive - Muthoot Honda, Trivandrum
04.2022 - 03.2025
Scheme Assistant - Jos Alukkas, Trivandrum
09.2017 - 01.2022
Clerk - Higher Secondary Directorate, Trivandrum
09.2011 - 06.2016
Sagar College Balaramapuram - Degree,
New Higher Secondary School Nellimood - Higher Secondary Education,
St Chrysostoms GHSS Nellimood - SSLC,
Saksharatha Mission - High School Diploma,

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