SOUMYABRATA DAS

• Client Relationship Management: Building and maintaining strong relationships with clients, understanding their financial needs, and providing personalized financial advice and solutions
• Portfolio Management: Currently managing a portfolio of more than 100 crores in terms of CASA, Term Deposit and AUM
• Overseeing the financial portfolios of HNI clients, which may include investments, loans, insurance, and other financial products
• This involves analyzing their financial situation and recommending appropriate products and services
• Financial Advisory: Providing expert financial advice and guidance to clients on wealth management strategies, retirement planning, tax optimization, and estate planning
• Dealing with products such as PMS, AIF, Securities, etc
• Sales and Business Development: Actively promoting and cross-selling the bank's products and services to HNI clients to deepen relationships and achieve sales targets
• Risk Management: Assessing the risk profile of clients' portfolios and ensuring compliance with regulatory requirements and internal policies
• Customer Service: Resolving client inquiries and concerns promptly and effectively, ensuring a high level of customer satisfaction and retention
• Networking and Relationship Building: Developing a network of professional contacts and referrals within the community to expand the client base and enhance the bank's reputation
• Market Research and Analysis: Staying updated on market trends, economic developments, and financial products to provide informed advice and recommendations to clients
• Monitoring and evaluating the performance of clients' portfolios against benchmarks and objectives, making adjustments as necessary
• Working closely with other departments such as wealth management, private banking, and investment advisory teams to provide comprehensive financial solutions to clients.

Accomplishments:

• Awarded the Anchor Award by MD, AXIS Bank for Q3, 2023
• Qualified for MDRT, 2023
• Actively participated in all the campaigns of the bank and got rewards and recognition
• Qualified for GET2GLORY, a mutual fund contest and qualified for South Africa location.

• Customer Service: Assisting customers with their banking needs, including deposits, withdrawals, account inquiries, and transactions
• We are the first point of contact for customers entering the branch
• Financial Advisory: Providing basic financial advice and guidance to customers on products such as savings accounts, checking accounts, certificates of deposit (CDs), loans, and credit cards
• Help customers understand their options and make informed decisions based on their financial goals
• Sales and Cross-Selling: Promoting and cross-selling banking products and services to customers based on their financial needs and goals
• This may include suggesting products like personal loans, mortgages, insurance, and investment products
• Account Management: Managing customer accounts and ensuring accuracy in transactions and account information
• Assist customers with account openings, closures, and updates to account details
• Customer Relationship Management: Building and maintaining strong relationships with customers to enhance loyalty and satisfaction
• Follow up with customers to address any concerns or additional financial needs they may have
• Financial Transactions: Processing various financial transactions, including cash handling, check deposits, wire transfers, and electronic payments
• They ensure compliance with banking regulations and internal policies
• Problem Resolution: Resolving customer issues and inquiries effectively and efficiently
• Responsible for addressing complaints, investigating discrepancies, and providing timely resolutions
• Compliance and Risk Management: Adhering to regulatory requirements and bank policies to mitigate risks associated with customer transactions and account management.

Accomplishments:

• Identified as KEY PERFORMER in ratings for consecutive 3 years in HDFC Bank
• Awarded by Branch Banking Head at HDFC Bank for the overall Best performance
• Participated for the Cricket team of HDFC bank, Jamshedpur cluster and won the JOSH 2015, a regional level competition
• Awarded the Silver Star Awards
• Won the CLASH OF THE TITANS AWARD, 2016 and got awarded by the Country head, HDFC Bank Ltd
• Awarded WOW cards by the HR team of the Bank
• MDRT QUALIFIER

• Customer Interaction: Engaging with customers either in person at bank branches or through various communication channels (phone, email, chat) to address inquiries, provide information, and assist with banking transactions
• Problem Resolution: Handling and resolving customer complaints, concerns, and issues promptly and effectively
• This may involve investigating problems, coordinating with other departments, and ensuring satisfactory outcomes for customers
• Transaction Processing: Assisting customers with routine banking transactions such as deposits, withdrawals, fund transfers, bill payments, and account inquiries
• Ensuring accuracy and compliance with banking policies and procedures
• Product Knowledge: Developing a thorough understanding of ICICI Bank's products and services to educate customers and recommend appropriate solutions based on their financial needs
• Cross-Selling: Identifying opportunities to promote and cross-sell bank products and services, such as savings accounts, credit cards, loans, insurance products, and investment options, based on customer profiles and needs
• Customer Education: Educating customers on digital banking services, mobile banking apps, online account management, and self-service options to enhance their banking experience and efficiency
• Compliance and Regulatory Adherence: Ensuring compliance with banking regulations, internal policies, and procedures to safeguard customer interests and maintain the integrity of banking operations
• Documentation and Record Keeping: Maintaining accurate records of customer interactions, transactions, and service requests in the bank's systems
• Ensuring confidentiality and security of customer information.

Accomplishments:

• Felicitated and Awarded at the MID YEAR CONVENTION of ICICI BANK LTD for Best Performance
• Actively participated in all the cluster and regional campaigns of the bank and got recognized.