Soumyadip Das
Team Lead | Network Engineer
Bangalore
Summary
Diversely skilled Senior Network Engineer with 10 years installing and maintaining secure, efficient networking architectures. Knowledgeable in every stage of network installation, upgrade, optimization, and management. Skilled at integrating emerging technologies such as SD-WAN and Cloud. Seasoned expert at guiding network and personnel performance to boost department-wide contributions.
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Team Leader Manager
Accenture Advanced Technology Centers In India.
02.2015 - Current
- Increased productivity by 200 % and revenue streams by 20 % through effective change management practices.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Led employee relations through effective communication, coaching, training, and development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- To provide Planning, Designing and Implementation services to customers worldwide in Service Provider (Backbone networks) and Enterprise (Campus LAN and WAN) technologies.
- First point of contact for Network infrastructure projects - Hibbette Sports, American Express, Tesco,Target, Konecranes, National Grid.
- Responsible for the technical review and approval of the network designs for the provision of communications for new Site to Site VPN's, Client VPN's and Firewall.
- Successfully transition legacy infrastructure to SD-WAN for National Grid, Konecranes.
- Develop and build out best practice solution sets in the lab to test and validate Enterprise SD-WAN.
- Participates in Network recovery Test as part of Organizational BCP Plan.
- Design, validate DevOps functionality by installing Python Modules network through CLI to automate router re-personalization/iOS upgrades.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Technical Service Representative
Aditya Birla Minacs
04.2014 - 01.2015
- Managed high levels of call flow and responded to technical support needs.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Responded promptly to incoming sales leads and requests for technical support.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Prepared product performance reports by collecting data on customer feedback and reported failure rates.
- Troubleshooting on iOS devices and MAC OS X.
- Troubleshooting iCloud features, managing business to business and business to customer interactions with clients like Outlook, iCloud.
Education
B.Tech - Computer Science
Singhania University
Jhunjhunu, Rajasthan 04.2001 -
Skills
Employee Scheduling
Accomplishments
- Supervised team of 40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Top Talent Award in the year 2018.
Certification
Cisco Certified Network Assiciate
Timeline
Cisco Certified Network Assiciate
03-2019
Team Leader Manager
Accenture Advanced Technology Centers In India.
02.2015 - Current
Technical Service Representative
Aditya Birla Minacs
04.2014 - 01.2015
B.Tech - Computer Science
Singhania University
04.2001 -