Soumyadip Deb Roy
Kolkata
Summary
To work in a firm with a professional work driven environment where I can apply my knowledge and skills to the best of my ability which would enable me as a fresh graduate to grow while fulfilling organizational goals.
Overview
8
8
years of professional experience
Work History
Call Center Agent
Pace Setter Business Solutions PVT.LTD
Kolkata
02.2025 - Current
- Assisted customers with account issues and product inquiries efficiently.
- Resolved customer complaints by following established procedures.
- Maintained knowledge of company products and services for effective support.
- Followed up on unresolved issues to ensure customer satisfaction remained high.
- Developed strong relationships with customers through effective communication skills.
- Identified customer needs by asking probing questions and actively listening to responses.
- Utilized problem solving techniques when dealing with difficult or irate customers.
Summer Trainee
NSPCL
Bhilai
05.2018 - 05.2018
- Introduction Safety Training about the plant and plant overview.
- Introduction and visit to telecommunication department, transport department, a brief information about the transformers which is used and its maintenance, introduction of generators and using of transportation line.
- Introduction Safety Training about the plant and plant overview. Introduction and visit to telecommunication department, transport department, a brief information about the transformers which is used and its maintenance, introduction of generators and using of transportation line.
Education
BTECH - EEE
KIIT University
01.2020
12 -
Paths Bhavan School
01.2016
10 -
Patha Bhavan School
01.2014
Skills
- C
- Customer service
- Problem solving
- Active listening
- Call handling
- Product knowledge
Projects Executed
- Minor project, Working of LiDAR, A detailed paper was submitted on the topic '3D Lidar', whose main aim was to calculate the distance between two objects.
- Major project, Home Automation using IOT, A working model of home automation using Arduino UNO, ESP8266 wifi & Touch sensor.
Linguistic Capability
- English
- Hindi
- Bengali
Extracurricular Activities
Participated in RC Drone workshop, TECHFEST 2017, IIT, Bombay Participated in IMDF Fest 2017, KIIT University, Bhubaneswar Participated in Kritarth 2017, KIIT University, Bhubaneswar
Industrial Training Courses
- C Programming, 60 hours, NIMBLE TECH, Bhubaneswar, 01/2019
- Summer Training, NSPCL, Bhilai, 05/14/18 to 05/28/18, Introduction Safety Training about the plant and plant overview. Introduction and visit to telecommunication department, transport department, a brief information about the transformers which is used and its maintenance, introduction of generators and using of transportation line.
Personal Information
- Passport Number: 20087115
- Date of Birth: 05/13/98
- Gender: Male
Timeline
Call Center Agent
Pace Setter Business Solutions PVT.LTD
02.2025 - Current
Summer Trainee
NSPCL
05.2018 - 05.2018
BTECH - EEE
KIIT University
12 -
Paths Bhavan School
10 -
Patha Bhavan School