Summary
Overview
Work History
Education
Skills
Software
Timeline
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Soumyajit Bhowmick

Soumyajit Bhowmick

Information Technology
Bangaluru

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Executive Advisor

Concentrix
Kolkata
06.2021 - 03.2022
  • Assisted customers with their Bookings.
  • Resolved queries regarding billing.
  • Handled escalations to retain customers.
  • Built rapport with customers to provide all round support to give the best experience with the organization.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Senior System Executive

Cognizant
Bengaluru
04.2022 - 12.2022
  • Assisted customers with their Bank Account problems.
  • Handled escalated issues by customers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Senior Systems Engineer / Programmer

Cognizant
Bengaluru
01.2023 - 10.2023
  • Delivered helpdesk service and support to users.
  • Performed root cause analysis to provide resolutions for production issues.
  • Assisted employees with resolving network problems at remote locations.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Completed software updates and assessed security patches for optimized computer use.

Education

ICSE - Ecommerce

National Gems H.S. School
Kolkata
04.2014 - 04.2015

ISC - Economics

St. Joseph And Mary's School
Kolkata
04.2015 - 04.2017

Animations - Animation And Special Effects

Maya Academia of Advanced Cinematics
Kolkata
08.2017 - 08.2020

Skills

    Troubleshooting

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Software

MS Office

Azure AD

Active Directory

MS Excel

Adobe Photoshop

Adobe Premiere Pro

Timeline

Senior Systems Engineer / Programmer

Cognizant
01.2023 - 10.2023

Senior System Executive

Cognizant
04.2022 - 12.2022

Executive Advisor

Concentrix
06.2021 - 03.2022

Animations - Animation And Special Effects

Maya Academia of Advanced Cinematics
08.2017 - 08.2020

ISC - Economics

St. Joseph And Mary's School
04.2015 - 04.2017

ICSE - Ecommerce

National Gems H.S. School
04.2014 - 04.2015

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Soumyajit Bhowmick Information Technology