Soumyajit Chakraborty
Kolkata
Summary
Dynamic Account Manager with a proven track record at Safeaeon Inc, driving a 20% increase in upsell revenue. Expert in client relationship management and contract negotiation, I excel in fostering collaboration and optimizing performance. My strong communication skills and data-driven approach ensure tailored solutions that meet client needs and enhance satisfaction.
Overview
4
4
years of professional experience
Work History
Account Manager
Safeaeon inc
01.2024 - Current
- Manage and nurture a portfolio of US clients resulting in a 20% increase in annual upsell revenue
- Act as a key liaison between clients and the company, facilitating effective communication and understanding of client needs.
- Prepare and present quotes for client projects, contributing to a 15% increase in quote conversion rate
- Utilize CRM system to track client interactions and manage account information effectively
- Lead and support a high-performing account management team, fostering a collaborative and results-driven environment
- Identified customer needs by asking questions and advising on best solutions.
- Implemented customer feedback mechanisms to gather insights and improve service delivery.
- Provided technical support to customers when needed.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
Business Development Executive
TalentZ.AI
09.2022 - 12.2023
- Spearheaded the development and implementation of new business strategies, resulting in a 25% increase in client acquisition within the first quarter.
- Expanded the client base by 40% through proactive outreach and cultivating strong relationships with key decision-makers.
- Achieved a 30% growth in revenue through effective cross-selling and upselling of products and services to existing clients.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
- Identified areas of improvement within existing processes to optimize performance outcomes.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Implemented and planned marketing campaigns using print media and digital platforms.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Business Development Executive
Hirect India
04.2022 - 09.2022
- Identified areas of improvement within existing processes to optimize performance outcomes.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Established strong relationships with key decision makers within client organizations.
- Reduced process lags by training employees on best practices and protocols.
- Participated in trade shows, conferences, and other events to promote company's products or services.
- Identified customer needs by asking questions and advising on best solutions.
- Analyzed competitor activities in order to understand industry trends and dynamics.
- Made 50 cold calls a day and 50 cold emails as well.
Business Development Intern
GetMega
04.2021 - 08.2025
- Helped marketing team develop new content for website, collateral materials and corporate blog.
- Maintained client relationships with existing customers through regular contact and follow-up activities.
- Analyzed competitor activities and provided insights for competitive positioning.
- Set up potential client contacts, cultivated relationships, and followed through on service needs.
Education
Bachelor of Arts -
Indira Gandhi National Open University
Delhi12.2023
High School Diploma -
International Institute of Hotel Management
Kolkata 09-2021
Skills
- Customer Service Management
- Account Management
- Sales
- Marketing
- Lead generation
- Project management
- CRM software
- Market research
- Contract negotiation
- Client relationship management
- Cross-selling strategies
- Team leadership
- Communication skills
- Problem solving
- Sales strategies
- Business development
- Customer feedback analysis
- Performance optimization
- Data-driven decision making
- Upsell opportunities
- International markets
Languages
- English
- Hindi
- Bengali
- French
Total Work Experience
3 Years 0 Month
Internship
- Hirect, Days 122
- Getmega, Days 122
Languages
English
First Language
Hindi
Beginner
A1
Bengali
Beginner
A1
French
Beginner
A1
Timeline
Account Manager
Safeaeon inc
01.2024 - Current
Business Development Executive
TalentZ.AI
09.2022 - 12.2023
Business Development Executive
Hirect India
04.2022 - 09.2022
Business Development Intern
GetMega
04.2021 - 08.2025
Bachelor of Arts -
Indira Gandhi National Open University
High School Diploma -
International Institute of Hotel Management
Similar Profiles
Annie WaliaAnnie Walia
SOC Analyst at SafeAeon IncSOC Analyst at SafeAeon Inc
ISHAN PATHAKISHAN PATHAK
SOC Analyst at SafeAeon Inc.SOC Analyst at SafeAeon Inc.
Manpreet KaurManpreet Kaur
Quality Analyst at SafeAeon pvt. Ltd.Quality Analyst at SafeAeon pvt. Ltd.
Ankita Kumari RajakAnkita Kumari Rajak
Associate Engineer, Fibre and Network Delivery at BT ESERV INDIA PVT LTDAssociate Engineer, Fibre and Network Delivery at BT ESERV INDIA PVT LTD
Swati Parvatham GhoshSwati Parvatham Ghosh
Marketing Lead – SEO, Content & Social Media at No Nirvana DigitalMarketing Lead – SEO, Content & Social Media at No Nirvana Digital