Soumyajit Chakraborty

• Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
• Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
• Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
• Maintain a role of liquor incharge
• Maintain a role of CGS incharge
• Stock knowledge
• Upselling

•Handling the bar operation

•Handling the bakery operation

•Gain knowledge regarding menu •upselling,menu planning

•Learn banquet operation

• Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
• Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
• Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores Number%.
• Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Actively participated in regular staff meetings to discuss improvements in daily operations.
• Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
• Participation in barista program
• Got the experience on personal butler

• Learned new materials, processes, and programs quickly.
• Shadowed senior team members to learn all related jobs and tasks.
• Attended training courses to build understanding of processes, techniques, and industry.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Evaluated trainee progress through skill assessments and performance reviews, ensuring ongoing development.