Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Soumyajit Dash

Soumyajit Dash

Bengaluru

Summary

Experienced Program Manager with a track record at Amazon in project management and strategic planning. Achieved a 95% on-time delivery rate while enhancing program efficiency. Skilled in data analysis and visualization, promoting stakeholder engagement to drive impactful decisions. Recognized for effective communication and problem-solving abilities.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Program Manager

Amazon
Bengaluru
04.2022 - Current
  • Led end-to-end management of a workplace safety training platform serving enterprise-wide users, driving 95% training compliance through effective tracking and reporting capabilities.
  • Collaborated cross-functionally with Technology, Product, and Business Intelligence teams to shape the product roadmap and feature priorities.
  • Managed successful program delivery through data-driven insights, stakeholder management, and continuous platform optimization, resulting in streamlined training operations.
  • Built and maintained strategic partnerships with operations teams to ensure alignment between program objectives and product capabilities, providing regular performance updates, and metrics tracking.
  • Utilized project management and AI tools to track program progress and implement corrective actions as necessary.

Dataset Analyst

Amazon
Bengaluru
12.2018 - 03.2022
  • Translated raw data into meaningful information using data analysis techniques.
  • Developed 15+ dashboards with AWS QuickSight to monitor key performance indicators, increasing data visibility by 40% across departments.
  • Utilized advanced analytics tools, such as SQL, QuickSight, and advanced Excel, to manipulate large volumes of structured and unstructured data sets, handling databases of up to 5 TB in size.
  • Conducted workshops and training sessions for over 200 operations staff on data-driven decision-making, resulting in a 25% increase in data literacy across the organization.
  • Worked closely with management to prioritize business and operational needs.

Process Advisor

247.ai
Bengaluru
12.2017 - 11.2018
  • Handled an average of 40 customer complaints and inquiries per day, resolving 95% of them within the first interaction, while maintaining a courteous and efficient manner.
  • Maintained a comprehensive knowledge of our company's entire product line, consisting of over 500 items, to provide helpful suggestions and recommendations catered to each customer's needs.
  • Assisted an average of 20 customers per day with technical issues related to our products and services through chat, email, and telephone, achieving a first-call resolution rate of 90%.
  • Consistently received a customer satisfaction rating of 4.8 out of 5.

Education

B.Tech - Civil Engineering

Biju Patnaik University of Technology
Odisha
07-2016

Skills

  • Program and project management
  • Agile methodologies
  • Data analysis and visualization
  • Stakeholder management
  • Strategic planning
  • Product roadmap development
  • Feature prioritization
  • Problem solving
  • Budgeting and cost estimation
  • Documentation and reporting

Certification

  • Atlassian Agile Project Management Professional Certificate
  • Lean Six Sigma Yellow Belt from Amazon

Languages

Odia
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Program Manager

Amazon
04.2022 - Current

Dataset Analyst

Amazon
12.2018 - 03.2022

Process Advisor

247.ai
12.2017 - 11.2018

B.Tech - Civil Engineering

Biju Patnaik University of Technology

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Soumyajit Dash