Soumyajit Kapas

Work History

VIDA DOWNTOWN

DUBAI, UAE

09.2019 - 03.2020

Prepared meeting rooms and materials and recorded important information.
Sorted, organized and maintained files.
Interacted with customers by phone, email or in-person to provide information.
Developed business, financial and analytical skills in fast-paced work environment.
Developed social media content for Twitter, Instagram and Facebook.
Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
Answered and transferred incoming telephone calls, taking messages for various staff members.
Produced high-quality communications for internal and external use.
Reported back to instructor to receive day-to-day tasks and responsibilities.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Learned how to make wide variety of mixed drinks.
Checked ID cards and verified bar guests were of legal age.
Delivered food to customers at bar and tables.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Stayed up-to-date on menu changes to help customers make food choices.
Informed customers about daily and seasonal specials.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

GOLDEN PARKK HOTEL

Kolkata

09.2021 - 08.2022

Preparing Drinks on orders
Cleaning Glassware and setting up the place as required
Maintaining the cleanliness & hygiene inside BAR
Regular checkup on Inventories
Maintaining the Standard Operating procedure of the company
Industrial Exposure Training at EMAAR PROPERTIES .
Developed new signature cocktails to support bar marketing brand and increase profits.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Crafted special drink and cocktail menu items for seasonal offerings.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Updated drink menu with creative cocktails, contemporary wines and craft beers.
Built relationships with vendors to manage orders and negotiate costs.
Set up glassware, liquor and other necessary supplies for special events.
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Taught employees bar sales techniques, resulting in higher profits.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Recruited and trained new bartenders and barbacks to help maintain talented team.

Emaar Hospitality Group

Dubai

09.2022 - Current

Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
Responded to customer complaints, addressing concerns and distress with amicable interactions.
Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.
Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Analyzed alcoholic beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
Selected wine, beer and alcohol products based on customer feedback and local product availability.
Maintained highest standards for beverage quality and service.
Resolved customer complaints involving food or beverage quality and service.