Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Soumyajit Paul

IT Project Manager And Technical Specialist
Bangalore

Summary

Soumyajit has experience of more than 10 years of experience in IT industry since 2011.

Direct Salesforce and Veeva Developer with an in-depth understanding of Salesforce,Veeva and its opportunities. Exceptional configuration talents with proficiency in various applications such as Salesforce,Veeva CRM,Veeva Vault , Veeva Align including HTML and Javascript. Adept at creating cloud-based applications and analyzing company processes. Experienced Technical Architect as well asdelivery manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in DevOps and Analytics

Overview

13
13
years of professional experience
4
4
years of post-secondary education
15
15
Certifications

Work History

Veeva CRM/Salesforce Architect

Accenture
01.2022 - Current
  • I have been instrumental in enabling multiple key complex veeva modules like event management, order management,sample management,approved email,engage connect,engage meeting globally for multiple pharma clients.
  • I have led a global team which has carried out a massive digital transformation for a pharma client where the entire commerical landscape moved from Siebel CRM to Veeva CRM where I played instrumental key decision making role.
  • I have worked extensively on Veeva CRM integration with peripheral applications like Align,Network and Promomats etc.
  • Played key major role in content integration between CRM and Promomats where the content management process has been streamlined by myself bringing global approach in content management using vault
  • Designed and developed analytical data structures.
  • Modified existing configurations, data models to upgrade interfaces and improve overall performance.
  • Was instrumental in Salesforce SAP Integration
  • Inspected equipment, assessed functionality and optimized controls.
  • Estimated work hours and tracked progress using Scrum methodology.
  • Worked as solution Architect for optimization of salesforce Platforms as well as integrations for stability,better performance,faster execution
  • Played pivotal role in designing multiple automations integrating with Salesforce via Rest API

Veeva/Salesforce Delivery Manager

Accenture
12.2017 - Current
  • Title Nestle Global Implementation and support Client Nestle, , Einstein Analytics , Apex Data Loader Team Size 30 Role Technical Lead as well as Delivery Manager.
  • I am involved in Requirement Analysis, Automation, Analytics, Technical approvals, Nestle Veeva application is responsible for sales and Marketing of their products across different business units using different multichannel method for enhanced and intriguing customer engagement which in turn increases the product sales and market reach.
  • Also the Veeva CRM application has integration with several downstream and upstream applications which send and receive data.
  • Finally based on the data we use Einstein Analytics to build a HCP 360 overview for better custom engagement.
  • Responsibilities for the project:.
  • Understanding and implementation of new requirements and enhancements.
  • Act as Technical SME for any major Project Delivery as well as automation and innovation.
  • Providing SME support to Team for any integration approach or development methodology.
  • Also create and manage intuitive Einstein dashboards for receivers for better understanding of the application.
  • Also playing Deployment Manager and Scrum master role as well for efficiently managing development process.
  • Working with Page layouts, Record Types, Workflows, Approval Process, validation rules, Formula fields, Process builder, Profile, Permission Sets, Report types, Reports, Dashboard, Apex Trigger, Visual force Pages etc.
  • Providing Real Time Support to the client admins.
  • Developing knowledge documents for the client training.
  • Allergan Veeva Support Client, Location Offshore & Onsite Operating System Windows, Apex Data Loader Team Size 19 Role Team member.
  • I was involved in Requirement Analysis, development/unit testing/ defect fixing/ Providing Support etc.
  • Checked processes and assessed communications within CRM systems for efficiency.
  • Evaluated data use and mapped to integration requirements to support business objectives.
  • Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
  • Monitored and maintained backup and recovery plans, best practices and versioning processes.
  • Delivered front-end and back-end architecture and functionality by translating development requirements.
  • Crafted modules, interfaces and applications through native Salesforce development.

Onsite Technical Lead

Cognizant
10.2015 - 10.2017
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Delivered in-depth [Software] training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Held final responsibility for architecture, design and implementation of company-wide platforms and applications.
  • Built product feature lists with customers and internal stakeholders.
  • Led DevOps teams during continuous integration / continuous delivery (CI/CD) processes.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Mentored junior team members, providing educational expertise on technical concepts and [Area of expertise].
  • Offered input on technical and platform-related strategic planning initiatives, prioritizing overarching business goals.
  • Integrated automation into monitoring and security measures to reduce required employee attention.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Consultant - Salesforce

Cognizant
01.2013 - 09.2015
  • Veeva application is responsible for operating Sales Force Automation application for medical Reps in different countries of Europe, Latin America and South Asia.
  • The application includes several base applications as well as several downstream applications to design a robust sales force automation application for Allergan.
  • The main objective is to provide demographic data to the sales reps assigned as per their geo-location to their local device like iPad so that they can achieve their targets for a particular sales cycle as well as it also gives the end users authority to add or edit any demographic data to the downstream database system.
  • It also helps to generate quarterly reports for every sales representative to decide several business parameters like providing quarterly bonus to Allergan employees, determining product marketing for a particular brand and several others.
  • Responsibilities for the project:.
  • Understanding and implementation of new requirements and enhancements.
  • Working with Page layouts, Record Types, Workflows, Approval Process, validation rules, Formula fields, Process builder, Profile, Permission Sets, Report types, Reports, Dashboard, Apex Trigger, Visual force Pages etc.
  • Providing Real Time Support to the client admins.
  • Developing knowledge documents for the client training.
  • Performed administrator functions and managed user profiles, roles, permissions, rules, queues and data backup.
  • Configured Salesforce platform, developed custom pages and components and enhanced user experience in sales, service and community portal.
  • Worked closely with users, communicated best practices and tips on Salesforce usage and delivered user training.
  • Mastered Salesforce data structures and understood how to leverage tool to meet complex process, workflow automation and reporting requirements.
  • Produced and improved overall documentation related to configuration and deployment of applications.
  • Designed and implemented system security and data assurance.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.

Salesforce Developer

Cognizant
08.2011 - 12.2013
  • The AZ Harmony application is responsible for operating their Sales Force Automation application for their medical Reps in different countries of Europe, Latin America, and Middle East and South Asia.
  • The application includes several base applications as well as several downstream applications to design a robust sales force automation application for AstraZeneca.
  • The main objective is to provide demographic data to the sales reps assigned as per their geo-location to their local device like iPad so that they can achieve their targets for a particular sales cycle as well as it also gives the end users authority to add or edit any demographic data to the MDM system.
  • It also helps to generate quarterly reports for every sales representative to decide several business parameters like providing quarterly bonus to the AstraZeneca employees, determining product marketing for a particular brand and several others.
  • Also leading a development project for AstraZeneca I have deployed a self-appraisal module (coaching report) within Veeva application for AstraZeneca SFA users to analyze their field sales capabilities for almost 30 markets across the globe.
  • Also for China and Japan some complex functionalities with respect to this module was developed and delivered within a stringent timeline which have earned lots of accolades from the client as well as from the internal stakeholders Responsibilities for the project:.
  • Understanding and implementation of new requirements and enhancements.
  • Providing Real Time Support to the client admins.
  • Working with Page layouts, Record Types, Workflows, Approval Process, validation rules, Formula fields etc.
  • Developing knowledge documents for the client training.
  • Preparing Outage Communications for planned or unplanned outage.
  • Tested functionality, performed debugging and carried out modifications to conduct quality checks.
  • Updated programs as per user needs and developed codes that were in accordance to specifications.
  • Developed and documented test cases and scenarios for [Software] platform.
  • Delivered front-end and back-end architecture and functionality by translating development requirements.
  • Crafted modules, interfaces and applications through native Salesforce development.

Education

Bachelor of Technology - Electronics Technology

Future Institute of Engineering And Management
Kolkata, WB
04.2007 - 03.2011

Skills

Veeva [v23, v24, v25,v26,17R1,17R2-21R2], Veeva Vault, Veeva Align,Einstein Analytics, Apex Data Loader, PRPC [55, 61,62] ,Oracle CRM On Demand,

Oracle 9i, SQL Server 2012

JavaScript, HTML

Systems Development Lifecycle Management

Agile Methodology

Functional requirements understanding

DevOps

Accomplishments

  • Project 4 Title AMEX BOP Implementation plan Client American Express Bank Location Offshore Operating System Windows 7 Tools PEGA6.1 Application Server Tomcat Database SQL Server 2012 Team Size 7 Role Team Member I was involved in Requirement Analysis, Development, and Unit Testing DURATION OF TI PROJECT: July 2012 - April 2013 Project Description: The intention of BOP Implementation plan was to help American Express to manage post project implementation plan smoothly .The main aim was to avoid issues while deploying code in production environment due to other associated system’s downtime.
  • It also had the Email integration with several other related applications to notify whether outage window needs to be increased or if there is some other system dependencies etc.
  • Responsibilities for the project:.
  • Understanding and implementation of new requirements and enhancements.
  • Working with Flows/SLAs, UI Design, Validation in a PRPC 6.1 system.
  • Understanding, tracking and resolving defects which are logged in UAT phase to ensure a seamless delivery.
  • Preparation of the various technical and functional documents and Unit and System Test cases.
  • Project 5 Title Pension Retirement and Public AdministrationClient NY State Department of Labor Location Offshore Operating System Windows 7 Tools PRPC 6.2 Application Server Tomcat Database SQL Server 2012 Team Size 6 Role Team member.
  • I was involved in Requirement Analysis, development/unit testing/ defect fixing/etc.
  • DURATION OF TI PROJECT: December 2011 - July 2012 Project Description: The goal of PRPA was to support key systems managing pension services recordkeeping, new business, transactions, fund management and accounting.
  • Followings are the key functionalities.
  • Benefit Calculations.
  • Wage and Contributions.
  • Multi-channel integration.
  • Member Enrollment and Benefit Withdrawals.
  • Address and Beneficiary Change.
  • Annual Statements Generation.
  • Plan Management Responsibilities for the project:.
  • Understanding and implementation of new requirements and enhancements.
  • Developed and prepared design documents for various use cases like “Change Address”, “Change Beneficiary”.
  • Working with Flows/SLAs, Agents and File Listener, UI Design, Validation, Activity, Report Designing in a PRPC 6.2 system.
  • Fixing unit test defects.
  • Preparation of the various technical and functional documents and Unit Test cases.
  • Project 6 Title PeopleSoft Leave Application Client Internal Project Operating System Windows 7 Tools PRPC 5.5 Application Server Tomcat Database SQL Server 2012 Team Size 3 Role Team member.
  • I was involved in Requirement Analysis, development/unit testing/ defect fixing/etc.
  • DURATION OF TI PROJECT: October 2011- March 2012 Project Description: The PeopleSoft Leave Application was meant for the Cognizant associates to manage their assigned leaves like viewing different type of leave counts, applying them, get them approved or rejected from their HCM supervisors for a particular financial year.
  • Once an associate applies for a leave a mail is triggered to his HCM to notify him with relevant details.
  • Also associates are notified once the HCM takes action and leave balance is calculated accordingly.
  • It also shows the historical data of requested leaves of an associate since the date of joining.
  • Responsibilities for the project:.
  • Understanding and implementation of requirements.
  • Working with Flows/SLAs, UI Design, Validation, Activity in PRPC 5.5.
  • Fixing unit test defects.
  • Challenges faced so far:.
  • While working for NYSRS I Have changed the login screen of the Application from conventional PRPC login screen to a customized login screen designed exclusively for NYSRS.
  • I have single handedly designed a file listener which was creating case when a csv file was available in a shared location.
  • I have solved record number of (more than 150) incidents within the assigned SLA within a span of 4 months while working for AstraZeneca.
  • Personal Achievements:.
  • I have done both CSA and CSSA in a very short span of time which was applauded by tI senior members and managers from his team.
  • For NYSRS I have also developed some use cases himself and added several UI validations which were appreciated by the senior officials.
  • I have solved record number of (more than 150) incidents within the assigned SLA within a span of 4 months while working for AstraZeneca.
  • My mail communication and articulation skills has been appreciated by onsite folks as well as by the offshore leads while working in AstraZeneca.
  • Within the span of 3 months I have completed both salesforce developer and admin certifications.
  • For Allergan I have received several client accolades while in UK as well as received several appreciations from internal stakeholders.
  • Page 8 of 8 Dated: 05/25/21.

Certification

Certified Salesforce App Builder

Timeline

Veeva CRM/Salesforce Architect

Accenture
01.2022 - Current

Veeva/Salesforce Delivery Manager

Accenture
12.2017 - Current

Onsite Technical Lead

Cognizant
10.2015 - 10.2017

Consultant - Salesforce

Cognizant
01.2013 - 09.2015

Salesforce Developer

Cognizant
08.2011 - 12.2013

Bachelor of Technology - Electronics Technology

Future Institute of Engineering And Management
04.2007 - 03.2011
Soumyajit PaulIT Project Manager And Technical Specialist