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SOUMYA KANTA NAYAK
Electrical Engineer(Post Diploma)
At-Araji, P.o-Baluria, Via-Batipada, P.s-Pattamundai,Dist: - Kendrapada, Odisha
Overview
3
3
Languages
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Claims Officer(In-house Assessor)
Cholamandalam MS General Insurance Company Ltd
Rourkela, Odisha
03.2018 - Current
- Served customers in a friendly, efficient manner following outlined steps of service.
- Increased customer satisfaction by resolving product or service issues.
Body Shop Manager
Balram Motors {Tata Motors Passenger Car Division (PVBU)}
Rourkela, Odisha
10.2016 - 02.2018
- Stocked shop with equipment, parts and other resources to promote timely service.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Supervised and managed day-to-day operations and tasks
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Coordinated and supervised shop and field service technicians and assigned tasks and work orders.
- Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
Automotive Service Advisor
Orbit Motors (Maruti Suzuki)
Rourkela, Odisha
06.2016 - 09.2016
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Performed safety and emissions inspections.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
Automotive Service Advisor
Indera Motors {Tata Motors Passenger Car Division (PVBU)}
Rourkela, Odisha
01.2015 - 05.2016
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using Skill to provide effective resolution.
- Delivered excellent customer service, resulting in consistent 100 % customer satisfaction rating.
Electrical Site Supervisor
M/S AH Electrical Govt. Electrical Contractor (License No. HT/2468)
Rourkela, Odisha
11.2013 - 12.2014
- Performed in-depth electrical acceptance testing of completed hardware.
- Provided on-site engineering and technical services during installation and fielding processes.
- Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.
Electrical Site Supervisor
Biplab Kumar Nayak, Govt. Electrical Contractor (License No. 1628 HT)
Rourkela, Odisha
09.2009 - 08.2010
- Performed in-depth electrical acceptance testing of completed hardware.
- Provided on-site engineering and technical services during installation and fielding processes.
- Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.
Education
High School Diploma -
Baluria High School
Kendrapada, Odisha 05.2005 - 05.2005
No Degree - Craftsman Training in Electrical Trade
Chhend Private Industrial Training Institute
Rourkela, Odisha 08.2007 - 07.2009
Diploma Engineering - Electrical Engineering
City Institute of Technical Education
Rourkela, Odisha 08.2010 - 07.2013
Post Diploma - Industrial Fire & Safety
Best Institute of Industrial Fire And Safety
Rourkela, Odisha 08.2013 - 07.2014
Diploma in Computer Application - MS Office, Java, Power Point Etc.
Unitech Computer Training Centre
Rourkela, Odisha 12.2009 - 01.2010
Diploma in Cad - 2D, 3D & Electrical Drawing
Cadd Academy
Chennai 12.2010 - 01.2011
Skills
Claims evaluations
Claims Auditing
Insurance claims
Delivery claims
Enrollment and claims procedures
Claims handling
Insurance claims cases
Claims reporting
Claims submissions
Language Proficiency
Mother Tongue - Odiya
Read - Odiya, Hindi, English
Speak - Odiya, Hindi, English, Bengali
Write - Odiya, English
Additional Information
Wiremen “B” Permit in Electrician trade to Govt. of Odisha (Regn. No:-RKL/SNG 3216/30).
Interests
Accomplishments
I hereby declare that the above information is correct to the best of my knowledge & belief. In case any of the above information is found incorrect at a later date, I’ll abide by the Company decision/disciplinary action taken in that regards.
Soumya Kanta Nayak
Date:-
Timeline
Claims Officer(In-house Assessor)
Cholamandalam MS General Insurance Company Ltd
03.2018 - Current
Body Shop Manager
Balram Motors {Tata Motors Passenger Car Division (PVBU)}
10.2016 - 02.2018
Automotive Service Advisor
Orbit Motors (Maruti Suzuki)
06.2016 - 09.2016
Automotive Service Advisor
Indera Motors {Tata Motors Passenger Car Division (PVBU)}
01.2015 - 05.2016
Electrical Site Supervisor
M/S AH Electrical Govt. Electrical Contractor (License No. HT/2468)
11.2013 - 12.2014
Post Diploma - Industrial Fire & Safety
Best Institute of Industrial Fire And Safety
08.2013 - 07.2014
Diploma in Cad - 2D, 3D & Electrical Drawing
Cadd Academy
12.2010 - 01.2011
Diploma Engineering - Electrical Engineering
City Institute of Technical Education
08.2010 - 07.2013
Diploma in Computer Application - MS Office, Java, Power Point Etc.
Unitech Computer Training Centre
12.2009 - 01.2010
Electrical Site Supervisor
Biplab Kumar Nayak, Govt. Electrical Contractor (License No. 1628 HT)
09.2009 - 08.2010
No Degree - Craftsman Training in Electrical Trade
Chhend Private Industrial Training Institute
08.2007 - 07.2009
High School Diploma -
Baluria High School
05.2005 - 05.2005