Soumyakanta Swain
Assistant Manager
Puri,OR
Summary
Assistant Manager experienced in customer service and operations management. Developed sales strategies that drove performance and improved team productivity while enhancing service quality. Focused on delivering exceptional customer experiences and achieving organizational goals through effective team leadership.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Assistant Manager
Axis Bank
01.2026 - Current
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed client inquiries and resolved issues promptly to enhance satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Supported training initiatives for new staff, enhancing team productivity and knowledge retention.
- Maintained up-to-date product knowledge, assisting customers in selecting suitable financial solutions.
- Maintained knowledge on banking products and distribution to provide optimal service support.
Inside Sales Representative
May I Find
08.2023 - 01.2025
- Engaged potential clients through cold calling and email outreach to generate leads.
- Conducted product demonstrations to showcase features and benefits to prospects.
- Collaborated with sales team to develop tailored solutions for customer needs.
- Utilized CRM software to track interactions and manage sales pipeline effectively.
- Responded promptly to customer inquiries, enhancing satisfaction and retention rates.
- Assisted in preparing sales proposals and quotes for prospective clients.
- Analyzed market trends to identify opportunities for new business growth.
- Maintained accurate records of sales activities and client communications within database systems.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Education
M.Com (Finance Control) - Accounting And Finance
Kalinga Institute of Management And Technology
Bhubaneswar 04.2001 -
Skills
Operations management
Retail operations management
Sales strategies
Sales growth
CRM management
Customer service
Client engagement
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Timeline
Assistant Manager
Axis Bank
01.2026 - Current
Inside Sales Representative
May I Find
08.2023 - 01.2025
M.Com (Finance Control) - Accounting And Finance
Kalinga Institute of Management And Technology
04.2001 -