Soumya Kanti Mukherjee

September 2023 to Present – Functional Testing, End to end testing, Regression Testing,

Project Title : Servicelink SFDC Implementation

Technologies: Salesforce CRM, Web Portal, Azure DevOps

Description : This project focused on designing and implementing new capabilities within Salesforce CRM, Salesforce Marketing Cloud platforms, and EXOS for the Buyer Portal to support ServiceLink’s future growth. The initiative aimed to enhance buyer engagement, streamline processes, and improve customer service through comprehensive system upgrades and integrations.

Roles and Responsibilities:

• Leading a team of four, overseeing task allocation and reviewing test deliverables.
• Developed comprehensive test plans that outline the scope, approach, resources, and schedule of intended testing activities.
  
• Identified test scenarios and designed detailed test cases for various Service Cloud features
  
• Executed test cases in Azure DevOps.
  
• Executed test cases to verify that the Service Cloud features function as expected.
  
• Performed regression testing to ensure new changes do not adversely affect existing functionalities.
  
• Maintained detailed documentation of test cases, test results, and defect reports.
  
• Provided comprehensive test execution reports and quality metrics to stakeholders.

December 2023 to August 2024 – System Testing, End to end testing, Regression Testing,

Project Title : Enmax

Technologies : Maximo, Honeywell NetSense, Azure DevOps, Azure Function, Azure SQL

Description : This project involved ENMAX's transition from traditional analog meters to digital smart meters through the implementation of an Advanced Metering Infrastructure (AMI). The primary goals were to enhance energy management capabilities, improve data accuracy, and provide customers with detailed insights into their energy usage patterns. The initiative required comprehensive end-to-end testing to ensure seamless integration and functionality of all components within the AMI system.

Roles and Responsibilities:

• Designed and executed end to end test cases to ensure seamless integration between Maximo and Honeywell NetSense applications.
  
• Designed comprehensive test cases by analyzing API documentation and functional requirements to cover various scenarios, including valid input, invalid input, error handling, and boundary conditions.
  
• Generated test data sets to simulate different scenarios, including valid and invalid inputs, to ensure thorough testing of API responses and error handling.
  
• Validated error handling scenarios, including testing for expected error codes, error messages, and appropriate exception handling to ensure robustness and resilience of the API.
  
• Executed end-to-end test cases, ensuring seamless integration of APIs with other systems and validating data flow and synchronization.
  

July 2022 to December 2023 –End to End Testing, Regression Testing

Project Title : CN Railways

Technologies : IPRO , Kalmar, Smart terminal map

Description : Canadian Railways embarked on a comprehensive project to optimize its logistics operations by implementing a new integrated software solution. The primary objective was to enhance the efficiency, reliability, and scalability of their logistics management systems across the entire network. This project involved thorough end-to-end testing to ensure that the new system met all operational requirements and delivered seamless performance.

Roles and Responsibilities:

• Conducted comprehensive end-to-end testing across multiple software releases to ensure system integrity and performance.
• Developed detailed test cases that covered all critical functionalities from start to finish.
• Executed test cases using HP ALM tool to track and manage testing processes.
• Assisted the team in overcoming challenges by proposing alternative solutions and effective workarounds.
• Documented processes for various end-to-end scenarios to maintain clarity and consistency in testing procedures.

October 2021 to June 2022 – Functional Testing, Regression Testing, Automation Testing, API Testing

Project Title : AMP (Acquisition and Merger Path)

Technologies: Jira, Postman, Azure DevOps, Java, and Selenium

Description : AMP (Acquisition Management Path) is a comprehensive tool designed to streamline and optimize the mergers and acquisitions (M&A) process. Tailored for professionals involved in corporate development, investment banking, consulting, and private equity, AMP provides a centralized platform that enhances collaboration, efficiency, and strategic decision-making throughout the M&A lifecycle.

Roles and Responsibilities:

• Worked with product developers and product owners to develop and execute test suites in Azure DevOps.
• Responsible for identifying opportunities to introduce process improvement using automation testing.
• Responsible for requirement gathering, scope definition, and deployment of the automation.
• Performed feasibility analysis on which tool and framework to use for Automation.
• Creating and executing Automation test Scripts for various scenarios using Cucumber - Selenium framework.
• Executed test cases using Postman, validating the API responses, status codes, and payload against the expected results as per the test scenarios.

October 2020 to September 2021 – Functional Testing, Regression Testing, Automation Testing

Project Title : Digital Customer Blueprint

Technologies: Jira, Azure DevOps, Java, and Selenium

Description : Digital Customer Blueprint is a web based application which creates journey map for clients about their processes . It Helps clients to display the various stages of their business in a single platform without using printable format.

Roles and Responsibilities:

• Worked with product developers and product owners to develop and execute test suites in Azure DevOps.
• Responsible for identifying opportunities to introduce process improvement using automation testing.
• Responsible for requirement gathering, scope definition, and deployment of the automation.
• Performed feasibility analysis on which tool and framework to use for Automation.
• Creating and executing Automation test Scripts for various scenarios using Cucumber - Selenium framework.
• Executed test cases using Postman, validating the API responses, status codes, and payload against the expected results as per the test scenarios.
• Validating Web based business reports.

October 2019 to October 2020 – Automation Testing

Project Title : Buypass Tools

Software Platform : Web Portal, Selenium.

Description : Buypass Tools is a web based application which generates reports based on the processing of transactions and manages the adjustments based on the request made by user for their transactions.

Roles and Responsibilities:

• Conducted testing using the Waterfall process to ensure structured and sequential development.
• Planned and developed regression test cases focused on functionalities targeted for automation, ensuring comprehensive test coverage.
• Created and executed automation test scripts for various scenarios using the TAF framework, ensuring accuracy and efficiency in test execution.
• Validated data across multiple database tables through automated processes to ensure data integrity.
• Verified web-based business reports to ensure they met specified requirements and standards.
• Communicating with client for estimation of timelines and sharing execution reports.

July 2018 to September 2019 – Automation Testing

Project Title : Adjustment Service Automation

Software Platform : Web Portal, Selenium.

Description : Adjustment Service is a web based application which creates and manages the adjustments based on the request made by user for their transactions.

Roles and Responsibilities:

• Conducted testing using the Waterfall process to ensure structured and sequential development.
• Planned and developed regression test cases focused on functionalities targeted for automation, ensuring comprehensive test coverage.
• Created and executed automation test scripts for various scenarios using the TAF framework, ensuring accuracy and efficiency in test execution.
• Validated data across multiple database tables through automated processes to ensure data integrity.
• Verified web-based business reports to ensure they met specified requirements and standards.
• Communicating with client for estimation of timelines and sharing execution reports.

March 2017 to July 2018 – Automation Testing

Project Title : Agent Website Automation

Software Platform : Web Portal, Selenium, SQL Server 2008.

Description : Agent Website is a web based application which monitors the activities and the professional personal details of different type’s agents (Independent FSR, Telesales Agents etc.). It is a platform through which different web based enrolments take place for different applicable vendors linked with Senior Supplemental Insurance Business. In this project Automation script creation using selenium has been done.

Roles and Responsibilities:

• Conducted testing following the Waterfall process to ensure a structured and sequential approach.
• Planned and developed regression test cases for functionalities identified for automation, ensuring a comprehensive testing strategy.
• Created and executed automation test scripts for various scenarios using the ATAF framework, enhancing testing accuracy and efficiency.
• Validated data across multiple database tables through automated processes to ensure data integrity and consistency.
• Verified web-based business reports to ensure they met specified requirements and quality standards.

March 2016 to Feb 2017 – System Testing, Regression testing

Project Title : Streamlined Workflow Integrated Functionality Tool (SWIFT)

Software Platform : Web Portal, SQL Server 2008.

Description : SWIFT is a case management tool that includes Streamline (Processing of cases that are based on rules, area and type of case), Workflow (Ownership of cases and parallel processing to improve cycle times), Integration (Integrates the various standalone systems) and Functionality (User friendly functionalities that makes complex seem easy).

Roles and Responsibilities:

• Conducted testing in an Agile process, ensuring flexibility and iterative development.
• Planned and created test cases based on user stories and sprints to align with Agile methodologies.
• Created and executed manual test cases for various scenarios to ensure thorough validation.
• Validated data across multiple tables in the database, ensuring data accuracy and integrity.
• Validated web-based business reports to confirm they met specified requirements.
• Prepared regression scripts in Selenium and executed them to ensure software stability over time.

Value Add:

• Detected defects during the analysis and test script creation phases, contributing to early issue resolution.
• Led a team of four as a subject matter expert, overseeing project tasks and deliverables.
• Communicated with the client to estimate timelines and shared execution reports to maintain transparency and alignment.
• Developed defect metrics for various sprints to track and measure defect trends and resolution efficiency.
• Created a Script Reusability Tracker to calculate effort savings achieved through reusable scripts, enhancing productivity.
• Developed a case creation tool and a data setup tool in Selenium, achieving up to 70% effort savings and streamlining processes.

August 2014 to Feb 2016– System Testing, Regression testing

Project Title : Agent Website Redesign

Software Platform : Web Portal, SQL Server 2008.

Description : Agent Website is a web based application which monitors the activities and the professional personal details of different type’s agents (Independent FSR, Telesales Agents etc.). It is a platform through which different web based enrolments take place for different applicable vendors linked with Senior Supplemental Insurance Business.

Roles and Responsibilities:

• Conducted testing within an Agile framework, ensuring adaptability and iterative refinement.
• Planned and developed test cases based on user stories and sprint requirements to align with Agile methodologies.:
• Created and executed manual test cases for a variety of scenarios to ensure comprehensive validation.
• Validated data across multiple database tables, ensuring accuracy and consistency.
• Verified the accuracy of premium amounts generated by the application’s rate quote tool.
• Evaluated web-based business reports to confirm they met specified requirements and quality standards.

March-2013 to July 2014 – System Testing, Regression Testing and Automation Testing

Project Title : EDI Gateway x12 files processing

Software Platform : Ultra Edit, UNIX

Description : The project involves providing data support to claims and billing team by converting data into X12 hippa-validated file, and providing UCK’s.

Roles and Responsibilities:

• Analyzed business requirements to create diverse data scenarios for testing.
• Developed test scripts to automate the manual FTP process using UltraEdit, streamlining workflow efficiency.
• Verified incoming and outgoing data in the EDI-Gateway, ensuring data integrity and proper transmission.
• Routed files to their destination using FTP, validating successful data transfer.
• Validated the mapping of outbound files in various formats, such as X12 and flat file structures, to ensure accuracy and compliance with standards.
• Led a team of four on HIX projects under Agile methodology, focusing on the 834 (Claim) and 820 (Payment and Remittance) transactions in the EDI-Gateway.
• Utilized email notifications to fetch UCKs, ensuring timely updates and data accuracy.
• Provided support to other teams, facilitating seamless collaboration and knowledge sharing.
• Managed both electronic and traditional claim processing, ensuring efficient handling of claims.
• Used Clear Quest to log and track defects, maintaining a clear record of issues and resolutions.
• Employed Clear Case for configuration management, ensuring proper version control and configuration tracking.

January-2012 to Feb 2013 – System Testing and Automation Regression Testing

Project Title : Complaints and Appeals tracking System (CATS)

Software Platform : QTP, Ultra Edit, IBM Db2, UNIX, Soap UI

Description : CATS captures and tracks complaint and appeal activity, automates the complaint and appeal process through resolution according to regulatory requirements and assists the company in satisfying compliance requirements. At this time, CATS is used only for Complaints & Appeals relating to members of Aetna.

Roles and Responsibilities

• Conducted test requirement analysis by understanding change requests (CRs) and user stories, and estimated effort for new requirements.
• Created test strategies to cover impacted areas, assess testability, and define the scope of new requirements.
• Developed business components in Quality Center (QC) for automation scripting, including execution, defect tracking, and daily test results reporting.
• Engaged in manual test planning and scripting using HP Quality Center.
• Validated each functionality of the CATS Web application to ensure its accuracy and performance.
• Verified the launching and routing of cases through the application.
• Conducted database validation to ensure data integrity for case information.
• Tracked and followed up on technical and test environment-related issues during execution and planning, working toward effective resolution.

Sep-2011 to Dec-2011 - Infosys, Mysore as System Engineer Trainee.

• Trained in different languages- C, JAVA and RDBMS.

• Trained especially in Java / J2EE / JavaScript, SQL and HTML.

• Trained in soft skills and was awarded Star Infoscion certificate.