Soumyaranjan Das
Cuttack
Summary
Results-driven Customer Relations Executive experienced in resolving complex issues and improving service delivery. Achieved recognition for best complaint handling and implementation of customer education programs that significantly boosted satisfaction and engagement. Focused on aligning customer initiatives with organizational goals to enhance team performance.
Overview
19
19
years of professional experience
Work History
CR Executive Officer
Field Motor Pvt Ltd
10.2016 - Current
- Cultivated strong customer relationships, resulting in improved satisfaction levels.
- Awarded 2018 Best Complaint Handling Award for exemplary customer issue management.
- Evaluated customer service feedback to pinpoint areas for enhancing satisfaction.
- Developed and maintained strong customer relationships to enhance satisfaction.
- Awarded 2018 Best Complaint Handling Award for exemplary customer issue management.
- Launched monthly Kaizen initiatives to enhance team motivation. with preparation & promotion of Kaizen in Operational Areas[Monthly]
- Received recognition for successfully implementing T-SHIELD program to educate customers on vehicle safety.
- Winner of Group dealer skill contest 2023 and qualified for TOYOTA KIRLOSKAR MOTOR Zonal.
- Qualified for and participated in the Best Kaizen Connect Forum 2025 at Toyota Kirloskar Motor, representing the East Zone.
- Meeting Arrangement, minutes of meeting preparation, update & sharing [Fortnightly & Monthly]
Service Maintenance Officer & Team Leader
SUBROS Auto Air-conditioning Pvt. Ltd
Gurgaon
11.2015 - 08.2016
- Assembled AC compressors in a production facility.
- Conducted routine inspections of air-conditioning systems for optimal performance.
- Performed preventive maintenance on equipment to ensure reliability and safety.
- Diagnosed mechanical issues in auto air-conditioning units and recommended solutions.
Maintenance Executive
Nutrikraft India Pvt. Ltd
Kolkata
07.2007 - 02.2010
- Serviced and maintained production lines.
- Managed maintenance schedules for equipment and facilities at Nutrikraft India Pvt. Ltd.
- Coordinated with vendors for timely procurement of maintenance supplies and services.
- Developed maintenance procedures to enhance operational efficiency and safety standards.
Education
B.Tech - Mechanical
BPUT
OdishaDiploma - Mechanical
SCTE & VT
OdishaI.T.I - Fitter
N.C.V.T
New DelhiClass 12th -
CHSE
OdishaClass 10th -
BSE
OdishaSkills
- Customer relationship management
- Database Management
- M/S Office (Word, Excel, PowerPoint)
- Problem solving
- Conflict resolution
- Team collaboration
- Verbal communication
- Non-verbal communication
- Work ethic
Languages
- English
- Hindi
- Odia
Personal Information
- Father's Name: Nityananda Das
- Mother's Name: Manjulata Das
- Date of Birth: 02/16/89
- Nationality: Indian
- Marital Status: Single
Awards
- 2016, Best Complaint Handling Award in Est Zone for handling customer issues.
- 2016, Best Implementing the T-SHIELD activity for educating customers about vehicle Safety in my organization. {Best Practice Sharing In EST Zone (TKM)}
- 2018, Best Complaint Handling Award {Q-III} in Est Zone for handling customer issues.
- 2023, Winner of Group dealer skill contest and qualified for TOYOTA KIRLOSKAR MOTOR Zonal.
- 2025, Qualified for and participated in the Best Kaizen Connect Forum at Toyota Kirloskar Motor, representing the East Zone.
Hobbies and Interests
- Listening Music
- Playing Cricket
Disclaimer
I hereby declare that all the statements made by me in the application are true and nothing has been concealed or suppressed. If any of my statement is found untrue during any stage of recruitment or thereafter it shall disqualify me for the post applied for and/or I shall be liable for any other action under extant rules.
Timeline
CR Executive Officer
Field Motor Pvt Ltd
10.2016 - Current
Service Maintenance Officer & Team Leader
SUBROS Auto Air-conditioning Pvt. Ltd
11.2015 - 08.2016
Maintenance Executive
Nutrikraft India Pvt. Ltd
07.2007 - 02.2010
B.Tech - Mechanical
BPUT
Diploma - Mechanical
SCTE & VT
I.T.I - Fitter
N.C.V.T
Class 12th -
CHSE
Class 10th -
BSE