Hi, I’m
Soumya Ranjan Swain
BBSR
Summary
To be a part of an organization where there is a scope for learning and improvement of my skill for mutual growth and overall development.
Overview
9
years of professional experience
Work History
Havells India Limited BHUBANESWAR
Deputy Manager
10.2024 - Current
Job overview
- Monitored daily operations Like (TAT/App User/NPS/Privilege Calls/AMC etc..)
- Buliding Relationship With Direct Dealer/RR/Distributor for smooth service and defective stock clearance in time .
- Resolved escalated customer complaints in a timely manner.
- Implemented strategies to improve overall efficiency of the department while maintaining high quality standards.
- Monitored customer satisfaction levels through surveys and other feedback mechanisms.
- Organized regular meetings with staff to discuss current issues related to customer service delivery.
- Assisted in developing marketing campaigns aimed at increasing sales or improving customer relations.
Reliance ResQBHUBANESWAR
Service Manager
11.2022 - 10.2024
Job overview
- Supported sales team members to drive growth and development
- Always trying minimize Local and UC TAT as per company KPI
- Also handle escalations call like social media/escalate by call center/presidential escalations along with safety cases etc...
- Arrange morning meeting with ASC for more fast and satisfaction services
- Visit direct retailer share by sale team listen their queries and trying to sort out
- NDC conduct with distributor once in a month
- New ASC appoint as per situation demand
Philips India Ltd
Customer Service Executive
08.2015 - 05.2022
Job overview
- Supported sales team members to drive growth and development
- Always trying minimize Local and UC TAT as per company KPI
- Also handle escalations call like social media/escalate by call centre/presidential escalations along with safety cases etc...
- Arrange morning meeting with ASC for more fast and satisfaction service
- Maintain MSL and audit once in week
- Visit trasam retailer share by sale team listen their queries and trying to sort out
- SLA conduct with distributor once in a month
- New ASC appoint as per situation demand.
Education
Utkal University Jajpur
Bachelor of Arts from Arts
04-2014
University Overview
- Complete Graduation
Asian School Of TechnologyBBSR
Diploma In Electricals
Skills
- Fundamental knowledge
- PGDCA
- MS-Excel
- PowerPoint
- Outlook
- Decision-making
Languages
- English
- Hindi
- Odia
Disclaimer
I hereby declare that the details furnished above are correct and true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 10/06/92
- Nationality: Indian
Personality Traits
- Strong motivational and leadership skills.
- Ability to work as an individual as well as in a group.
- Punctual
- Honest
Languages
English
Upper Intermediate
B2
Hindi
Proficient
C2
Odia
Proficient
C2
Timeline
Deputy Manager
Havells India Limited
10.2024 - Current
Service Manager
Reliance ResQ
11.2022 - 10.2024
Customer Service Executive
Philips India Ltd
08.2015 - 05.2022
Utkal University
Bachelor of Arts from Arts
Asian School Of Technology
Diploma In Electricals