Problem Solving
Results-driven Sr. Production Support Lead with 7.5 years of experience leading high-impact Fintech programs, cross-functional initiatives, and large-scale platform implementations. Proven success in managing API integrations, improving platform reliability, and delivering complex technical projects across banking, lending, and merchant ecosystems. Core Competencies: Program Management, Fintech Platforms, API Integrations, Production Support, Incident Management, Stakeholder Management, Product Operations, Cross-functional Leadership, Partner Onboarding.
Tools & Platforms: Jira, Postman, Grafana, MySQL, ClickHouse, MongoDB, Notion, Redash, Signoz, Jupyter
undefinedProblem Solving
Escalation Handling