Summary
Overview
Work History
Education
Skills
Interests
Timeline
BusinessDevelopmentManager
Soumya Ranjan Sahoo

Soumya Ranjan Sahoo

Sr. Production Support Lead
Bangalore,Karnataka

Summary

Results-driven Sr. Production Support Lead with 7.5 years of experience leading high-impact Fintech programs, cross-functional initiatives, and large-scale platform implementations. Proven success in managing API integrations, improving platform reliability, and delivering complex technical projects across banking, lending, and merchant ecosystems. Core Competencies: Program Management, Fintech Platforms, API Integrations, Production Support, Incident Management, Stakeholder Management, Product Operations, Cross-functional Leadership, Partner Onboarding.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Sr. Production Support Lead

Finbox
01.2025 - Current
  • Program Ownership:
    Own and drive all technical and operational aspects of ABFL,MFL,PFL lending programs (BL, PL, and Marketplace) from planning to go-live.
  • Cross-Functional Delivery:
    Lead coordination between Product, Engineering, Infra, and Client teams to ensure smooth releases and on-time delivery of milestones.
  • API & Platform Integration:
    Oversee API-level integration between FinBox’s lending suite (Onboarding, Risk, Bank Connect, LOS/LMS) and ABFL systems, ensuring proper mapping, authentication, and payload validation.
  • Release Management:
    Define sprint-level milestones, manage backlog prioritization, and align all stakeholders through Jira and Confluence tracking dashboards.
  • Technical Governance:
    Track environment stability, sandbox validations, and production readiness through Datadog/Grafana monitoring and health checks.
  • Client Engagement:
    Act as the primary point of contact for ABFL tech/product SPOCs — facilitating UAT reviews, issue resolution, and weekly syncs.
  • Incident Management & RCA:
    Drive post-production monitoring, manage escalation workflows, and conduct detailed RCA documentation for reported issues.
  • Data & Analytics:
    Partner with data teams to monitor transaction flows, API success/failure ratios, latency trends, and throughput metrics across BL/PL platforms.
  • Compliance & Security:
    Ensure all integrations adhere to RBI-compliant data handling, partner SLAs, and InfoSec guidelines.

Production Support Lead

Finbox
01.2024 - 12.2024
  • Led post-production monitoring and escalation handling for multiple lending clients — IIFL, ABFL, MFL, PFL, Muthoot, TDL, Housing, SuperMoney, MoneyControl, and TATA Nearc.
  • Led cross-functional teams to streamline production support processes, enhancing operational efficiency and reducing response times.
  • Developed and implemented troubleshooting protocols, resulting in improved incident resolution and increased system uptime.
  • Mentored junior staff in best practices for production support, fostering a collaborative environment and enhancing team performance.
  • Analyzed production workflows to identify bottlenecks and implemented solutions, significantly improving overall process throughput.
  • Implemented real-time dashboards and alerting pipelines in Grafana to monitor API uptime and transaction anomalies.
  • Reduced MTTR by 40% through process automation and proactive alerting.
  • Defined and maintained partner onboarding and product configuration workflows across FinBox’s credit, risk, and bank connectivity products.
  • Automated manual checks and monitoring scripts, improving operational turnaround by 25%.

Product Operations

Finbox
02.2022 - 12.2023
  • Led cross-functional teams to streamline product operations, resulting in enhanced workflow efficiency and improved project delivery timelines.
  • Developed and implemented operational protocols to ensure compliance with industry regulations, significantly reducing risk exposure.
  • Analyzed product performance metrics to identify improvement areas, driving initiatives that enhanced user satisfaction and engagement.
  • Mentored junior team members in operational best practices, fostering a culture of continuous improvement and knowledge sharing.

Assistant Operations Manager

Arzooo Technologies Pvt. Ltd.
03.2021 - 01.2022
  • Managed operational workflows for partner onboarding, order processing, and credit-linked sales enablement.
  • Coordinated with engineering teams for internal tool improvements to streamline merchant onboarding.
  • Reduced partner escalation response time by 35% through improved workflow and communication automation.

Operations Analyst

Cure.fit Healthcare Pvt. Ltd.
12.2019 - 01.2021
  • Oversaw operational analytics and process automation across fitness and healthcare service lines.
  • Handled vendor reconciliation, SLA reporting, and data-driven partner performance tracking.
  • Drove cost optimization through improved utilization planning and SLA adherence tracking.

MIS Credit Analyst

Udaan (Hiveloop Technology Pvt. Ltd.)
02.2019 - 12.2019
  • Managed daily credit disbursement reports and lending risk analytics for B2B buyers.
  • Collaborated with finance and risk teams to improve data accuracy and reduce credit decision latency.
  • Developed dashboards for credit performance and partner portfolio insights.

Senior Customer Service Associate

BlackBuck (Zinka Logistics Solutions Pvt. Ltd.)
12.2017 - 02.2019
  • Managed end-to-end fleet and partner operations, supporting logistics delivery for large B2B clients.
  • Created tracking reports and dashboards to monitor trip SLAs, improving on-time delivery metrics.
  • Supported initial process automation efforts within the customer support and partner management verticals.

Education

Bachelor of Technology (B.Tech) - Electrical Engineering

Biju Pattanaik University And Technology
Odisha
04.2001 -

Skills

Tools & Platforms: Jira, Postman, Grafana, MySQL, ClickHouse, MongoDB, Notion, Redash, Signoz, Jupyter

undefined

Interests

Problem Solving

Escalation Handling

Timeline

Sr. Production Support Lead

Finbox
01.2025 - Current

Production Support Lead

Finbox
01.2024 - 12.2024

Product Operations

Finbox
02.2022 - 12.2023

Assistant Operations Manager

Arzooo Technologies Pvt. Ltd.
03.2021 - 01.2022

Operations Analyst

Cure.fit Healthcare Pvt. Ltd.
12.2019 - 01.2021

MIS Credit Analyst

Udaan (Hiveloop Technology Pvt. Ltd.)
02.2019 - 12.2019

Senior Customer Service Associate

BlackBuck (Zinka Logistics Solutions Pvt. Ltd.)
12.2017 - 02.2019

Bachelor of Technology (B.Tech) - Electrical Engineering

Biju Pattanaik University And Technology
04.2001 -
Soumya Ranjan SahooSr. Production Support Lead