Soumyendu Saha

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

 Lean Six Sigma Certified- Green Belt (2020)

• Preparing Deck for Amazon Client on a bi- weekly basis
• Process improvement ideas sharing with the Client
• Associate Empowerment Programs - Implementation
• Mistake proofing implementation in various reports to improve the accuracy
• Conducting One O one session with the Quality Leads
• Participating in MBR & QBR for the client’s review
• Calibration with Amazon Client for process Improvement
• Taking Calibration with Barclays US Client, DIRECTV (AT&T) Client
• Generating daily & weekly readouts for DIRECTV (AT&T) client
• Resolving Escalations’ received from client’s side
• Conducting Team Meetings for the Quality Feedback
• Conducting refresher session with the team on a daily basis
• Generating Weekly & Monthly QA reports
• Conducting Process Training For New Hires
• Generating Weekly & Monthly Performance Analysis based on Quality Tools
• Coordinating with Client Services Team regarding new projects
• Preparing the input deck on weekly basis (Client review)
• Preparing Mid Week review data on weekly basis (Client review)
• Preparing Monday deck on every Monday (Client review)
• Distributing the several types of audits to QA
• Making performance improvement plan for the outliers

Ø Set up a new site at Ranchi for Amazon process

• Awarded as Best Quality lead for Quater in the month of September 2020
• Opportunity to Ramp up the new site at Ranchi for Amazon process through Talent pull on the year of 2019
• Awarded as best Quality Lead of the Quarter in the month of July 2017
• Recognized as Performer of the month (October’14) as quality analyst.
• Promoted as Quality Intelligence Executive (Part of Business Insights Group) in the Month of December ’14
• Recognized as Performer Of the Month (May’15) as Quality Intelligence Executive (BIG)
• Recognized as the Performer of the Month (August’16) for getting an appreciation from DIRECTV client
• Awarded as a Platinum Champion for sterling performance during Quarter – 3 & 4 (October’15-March’16)

• Exploring new places by riding bikes
• Cooking at free time