Soundar N

Work History

Functional Trainer

Kotak Mahindra Bank

04.2023 - Current

Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Scheduled and taught in class and online courses to increase learning opportunities.
Mentored new hires, resulting in stronger staff development and increased productivity.
Supported productivity increase and business growth through new hire training and mentoring.
Analyzed and evaluated training effectiveness and program outcomes.
Facilitated virtual, in-person and blended learning sessions.
Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

Regional Training Manager

Kotak Mahindra Bank

09.2021 - 04.2023

Established clear performance metrics and tracking systems to assess the impact of ongoing training efforts consistently.
Ensured compliance with industry standards and regulations by incorporating relevant content into all training modules.
Identified areas for improvement within the organization, designing actionable solutions through targeted training initiatives.
Increased overall workplace efficiency through the implementation of effective training strategies.
Evaluated the effectiveness of existing training methods, making necessary adjustments to optimize results.
Enhanced employee performance by developing targeted regional training programs.
Streamlined onboarding process for new hires, accelerating their integration into the company culture.
Managed new employee orientation training process for more than 200 employees each year.
Trained staff during demonstrations, meetings, conferences, and workshops.
Managed all exempt employee coaching, training, and performance improvement actions.
Directed training programs and development paths for managers and supervisors.

Branch Operations Manager

Kotak Mahindra Bank

01.2017 - 08.2021

Managed daily branch operations for optimal productivity and customer satisfaction.
Reduced staff turnover with effective training programs and employee support initiatives.
Collaborated with senior management to create strategic plans for future branch growth and expansion.
Assisted in the recruitment process, selecting top talent to join the team and contribute to the success of the organization.
Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
Developed strong relationships with clients, resulting in increased loyalty and repeat business.
Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
Enhanced customer experience by providing exceptional service and addressing concerns promptly.
Monitored financial transactions to detect any suspicious activity or potential fraud.
Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
Maintained friendly and professional customer interactions.
Trained employees on proper procedures and strategies to improve productivity.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Set up and supervised cash shipments.
Performed monthly compliance checks.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Engaged employees in business processes with positive motivational techniques.
Complied with regulatory guidelines and requirements.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Customer Service Officer

Axis Bank

02.2010 - 01.2017

Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.

Summary

Overview

Work History

Functional Trainer

Regional Training Manager

Branch Operations Manager

Customer Service Officer

Education

MBA - HR And Systems

Master of Science - Psychology

Bachelor of Commerce - Commerce

Skills

Affiliations

Timeline

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