SOUNDARAJAN
BANGALORE
Summary
Dynamic Senior General Manager with extensive experience at Café Coffee Day, excelling in operational excellence and client relationship management. Proven track record in staff recruitment and training, driving revenue growth, and ensuring legal compliance. Expert in inventory management and performance monitoring, consistently achieving high standards in service quality and operational efficiency.
Overview
25
25
years of professional experience
Work History
Senior General Manager –HR
Café Coffee Day
BENGALURU
01.2022 - Current
- Complete responsible front line staff recruitment and retention
- Campus hiring
- Consultancy management for hiring
- Vendor management
- Labor related Legal issues and dispute management
General Manager – Preventive Maintenance
Coffee Day Beverages
BENGALURU
09.2020 - 12.2021
- Company Overview: Coffee day Group
- Have Successfully Managed 55000 no’s Coffee Vending machines preventive maintenance activity in Retail, SME and Key accounts for pan India
- Able to track all the machines inventory during Covid -19 situation from all the segments
- Tracking missing machines/recovery from distributor’s .machine market movement /address change management
- Managed the coffee machine AMC, and servicing rental management for all the accounts.
- Coffee day Group
General Manager –Operation Excellence
Coffee Day Beverages
09.2016 - 08.2020
- Company Overview: Coffee day Group
- Key account Operations management
- Managed Key clients like Accenture, Reliance jio and Cap Gemini one point of contact for pan India
- IOT process implementation, coordination for all the key account coffee machines
- Coffee vending business Inventory audit and wastage management
- Beverage Quality audit
- Contact staff manpower cost optimization
- Contract staff training and development
- License management like FSSAI for all the business locations
- Process development for operational activities and implementation
- Process audit and control
- Coffee vending machine Beverage Quality audit and keeping the quality higher standards at all the time
- Coffee day Group
Senior Manager Operation –Head Direct Business operation
Coffee Day Beverages
04.2012 - 03.2016
- Company Overview: Coffee day Group
- Have Managed 140 corporate key clients pan India coffee vending machines business operation
- Installed and managed 11000 Coffee vending machine business operation pan India
- Responsible for client meeting/MOM /Problem and issues solving
- Client invoice submission & payment collection
- On roll & contract staff recruitment and training
- Direct business growth and profitability monitoring
- Business development for existing clients
- Client satisfaction & Client retention
- Coffee day Group
Regional Manager Operation –Head Direct Business operation
Coffee Day Beverages
01.2009 - 03.2012
- Company Overview: Coffee day Group
- Responsible to set up Direct operations department for Coffee vending business
- Operation staff recruitment and training
- Machine installation and monitoring daily operations
- Coffee vending Machines up and running as per the SLA
- Business monitoring and profitability
- Regular Client meeting & Client satisfaction
- Client Invoice submission, payment collection
- Keeping the wastage variance under control inventory management
- Coordination with Support function for the smooth operations
- Vendor management
- Coffee day Group
Assistant Regional Manager Operation –Profit center Head
Café Coffee Day
04.2007 - 12.2009
- Responsible for 75 Cafe Coffee Day Bangalore outlets smooth operation
- Have Managed 3.5 crore business every month
- Responsible for ASPD increase, sales growth, cost control & profit
- Staff recruitment & training
- Team management ( Managed 02 city managers, 7 Area managers, 300 team members
- Responsible for team motivation & monthly R&R
- Cash collection and banking analysis & action taking
- Inventory management wastage optimization
- Team appraisals and recognition
- 24 Hours Highway Cafe Coffee Day outlets operations monitoring
- Meeting & resolving Police, labor dept
- Related issues
- License management
- Overall cost control & profitability
- Customer satisfaction
- Coordinating, Events & marketing activity's to increase the walk ins
- Food vendor appointment coordination
- Attending HO meetings & training
- Sales growth, ASPD growth & Profitability
- Cash collection/Banking/Reconciliation
City Manager Operation & Business Development –Profit center Head
Café Coffee Day
04.2003 - 12.2007
- Profit center Head Goa, Kerala and upcountry Karnataka
- Personally identified 10 Cafe property space in Goa with very minimum commercials /rentals
- Inaugurated and managed 25 profitable CCD outlets in 03 states
- Responsible for sales growth, profitability, cost control
- Manpower recruitment training
- Obtaining all the necessary licenses for the cafe’s
- Cash collection and bank deposit monitoring
- Vendor management food tasting and new launch
- Interacting with customers making them regular visitors of CCD client feedback analysis and action taking
- Identifying the new property's & legal agreements follow-up
- Coordinating with interiors and project team to complete the cafe work and taking over to start the operation
Area Manager Operation
Café Coffee Day
04.2002 - 03.2003
- Responsible to manager 03 cafe’s daily operation
- Cafe Opening closing monitoring
- Inventory management
- Staff training/retention
- Vendor management
- Responsible for outlets profitability
- In house marketing activities
- Cash collection and deposits monitoring
- Customer feedback taking & acting on the issues
Cafe Manager -Operation
Cafe Coffee Day
04.2000 - 03.2002
- Company Overview: Coffee day Group
- Started 1st CCD outlet in Delhi Palam Airport year 2001
- Started 2nd cafe was in Anzal plaza Noida year 2001
- Started 1st cafe in Nungampakkam Isphani center chennai and set up 04 cafe’s
- Started 1st Cafe in Amrutha mall somajiguda Hyderabad set up 03 cafe’s in the city
- Started 1st café Chennai Ishphani center nungambakkam set up 03 café s in the city
- Café operation management
- Coffee day Group
Team member -Operation
Cafe Coffee Day
01.1999 - 01.2000
- Company Overview: Coffee day Group
- Joined Cafe Coffee Day 3RD outlet in Bangalore
- Taking care of the customer’s order, serving them coffee tea, snacks
- Bill submission to the customer and taking the feedback
- Up selling
- Cleaning the tables, chairs, floors etc
- Coffee day Group
Steward- Operation
Hotel Central park
01.1997 - 01.1998
- Company Overview: Manipal center Bangalore
- Worked as a Restaurant steward Orange county continental Restaurant
- Responsible for Mis-enpla
- Table cleaning
- Guest order taking and serving
- Taking guest feedback
- Room service order taking and delivery
- Banquet guest serving and management
- Worked all the functions in Food & beverages service department
- Manipal center Bangalore
Asst Steward – Operation
Hotel Gust line Days
01.1996 - 01.1997
- Worked as a Restaurant steward in Orange county
- Responsible for Mis-enpla
- Table cleaning
- Guest order taking and serving
- Taking guest feedback
Education
Food and beverage service specialist certificate course -
State institute of Hotel Management & Catering technology
Trichy, IndiaB.A - Public Administration
Alagappa university
Karaikudi, Tamilnadu, IndiaSkills
- Staff recruitment
- Employee training
- Legal compliance
- Operational excellence
- Client relationship management
- Quality control
- Data analysis
- Performance monitoring
- Contract staffing management
- Training
- Compliance management
- Internal audit
- Inventory management
- License management
- Vendor management
- HR Management
- Workforce planning
- P&L management
- Staff training and development
- Revenue growth strategies
- Human resources management
- Cost reduction
- Operations management
- Budgeting and cost control
- Operational efficiency
- Process improvements
- Performance management
- Profit and loss accountability
Awards
- 6th position Coffee making championship, Cafe Coffee Day, 2002
- 6th position Best Cafe managers contest, Cafe Coffee Day, 2002
- 4th Position Cafe managers Quiz contest, Cafe Coffee Day, 2002
- Employee stock option total 25000 shares, Cafe Coffee Day, 2005-2009
Personal Information
- Title: Senior General Manager
- Date of Birth: 07/29/74
Timeline
Senior General Manager –HR
Café Coffee Day
01.2022 - Current
General Manager – Preventive Maintenance
Coffee Day Beverages
09.2020 - 12.2021
General Manager –Operation Excellence
Coffee Day Beverages
09.2016 - 08.2020
Senior Manager Operation –Head Direct Business operation
Coffee Day Beverages
04.2012 - 03.2016
Regional Manager Operation –Head Direct Business operation
Coffee Day Beverages
01.2009 - 03.2012
Assistant Regional Manager Operation –Profit center Head
Café Coffee Day
04.2007 - 12.2009
City Manager Operation & Business Development –Profit center Head
Café Coffee Day
04.2003 - 12.2007
Area Manager Operation
Café Coffee Day
04.2002 - 03.2003
Cafe Manager -Operation
Cafe Coffee Day
04.2000 - 03.2002
Team member -Operation
Cafe Coffee Day
01.1999 - 01.2000
Steward- Operation
Hotel Central park
01.1997 - 01.1998
Asst Steward – Operation
Hotel Gust line Days
01.1996 - 01.1997
Food and beverage service specialist certificate course -
State institute of Hotel Management & Catering technology
B.A - Public Administration
Alagappa university
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