Summary
Overview
Work History
Education
Skills
Timeline
Generic

Soundarya M

Dubai

Summary

To work with all my dedication and enthusiasm to complete all the tasks given by an organization where there is a chance for me to acquire new skills and knowledge to improve myself in order to put my best foot forward.

An experienced and dedicated Customer Service Executive seeking to utilize proven customer service, problem-solving skills, and product knowledge to provide exceptional service to customers and exceed expectations. Committed to optimizing customer engagement and growing loyalty through tailored experiences and thoughtful solutions. Focused on leveraging customer feedback to create improvement strategies that boost customer satisfaction and drive business growth.

Overview

4
4
years of professional experience

Work History

Guest Services Executive

Jumeirah Living Marina Gate
Dubai
09.2023 - Current
  • Greeting guests upon arrival and providing them with information about the hotel's services and amenities
  • Assisting guests with check-in and check-out procedures
  • Handling guest inquiries and complaints in a professional and timely manner
  • Assisting guests with booking reservations for dining, transportation, and other activities
  • Providing guests with directions and recommendations for local attractions and activities
  • Ensuring that guest rooms are clean and properly equipped before check-in
  • Coordinating with other hotel staff to fulfill guest requests and ensure a seamless experience
  • Monitoring guest satisfaction and addressing any issues or concerns that arise
  • Maintaining a positive and friendly attitude at all times to create a welcoming atmosphere for guests
  • Keeping accurate records of guest interactions and transactions

Executive - CS Logistics

Office Framework Solutions
Chennai
04.2022 - 04.2023
  • Comprehended full range of freight forwarding services such as order management, movement scheduling, customs brokerage and cost optimization
  • Verified complete and timely delivery of freight by attaining knowledge from clients to satisfy needs and completing paperwork to meet stringent requirements
  • Calculated weight, volume or cost of goods to be moved
  • Maintained open communication with global locations to facilitate smooth collaboration
  • Exceeded goals through effective task prioritization and great work ethic
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement

Guest Services Supervisor

Hotel Vaigai
Cuddalore
05.2020 - 04.2022
  • Ensured smooth operations of guest services by supervising staff, responding to inquiries, and resolving issues.
  • Monitored daily performance of staff members and provided feedback on areas for improvement.
  • Provided training and guidance to all team members in customer service best practices, policies, and procedures.
  • Maintained accurate records of visitor data including contact details, room assignments, payment information.
  • Handled escalated customer complaints and disputes professionally and within company guidelines.
  • Developed strategies to improve quality of service and enhance customer satisfaction levels.

Education

B.A - English Literature

Sri Ramakrishna arts & science college for women
Coimbatore
12.2020

Skills

  • Time management skills
  • Ability to read customers
  • Unflappability
  • Goal-oriented focus
  • Ability to handle surprises
  • Tenacity
  • Closing ability
  • Empathy
  • A methodical approach
  • Willingness to learn
  • Guest Relations
  • Exceptional communication
  • Client Relationship Management
  • Team member development

Timeline

Guest Services Executive

Jumeirah Living Marina Gate
09.2023 - Current

Executive - CS Logistics

Office Framework Solutions
04.2022 - 04.2023

Guest Services Supervisor

Hotel Vaigai
05.2020 - 04.2022

B.A - English Literature

Sri Ramakrishna arts & science college for women

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Soundarya M