Soundarya Malyala
Hyderabad
Summary
Highly motivated and results-driven professional with extensive experience in customer service, accounts receivable, and inside sales. Skilled in building strong relationships with clients and providing exceptional customer service. Demonstrated ability to manage accounts receivable and reduce outstanding balances. Proven track record in increasing revenue through successful inside sales practices. Dedicated team player with excellent communication and problem-solving skills. A successful and confident professional who consistently meets and exceeds goals.
Overview
8
8
years of professional experience
Work History
Process Specialist (SME)- SDR
LiveRamp
Hyderabad
07.2023 - Current
- Identify potential customers through various channels like email outreach, and social media
- Generate leads by researching target companies and decision-makers
- Qualify leads based on predefined criteria such as budget, authority, need, and timeline
- Reach out to leads via emails, and other communication channels
- Schedule meetings or demos for the sales team with qualified leads
- Maintain regular communication with leads to nurture relationships and move them through the sales funnel
- Keep track of all interactions with leads in the CRM system
- Work closely with the sales team to coordinate efforts and ensure seamless handover of qualified leads
- Prepare 10K summary reports and Org charts to provide comprehensive insights into target companies
- Conduct account research to gather relevant information about prospects and their business needs
- Identify and qualify prospects/leads through thorough research and analysis.
Inside Sales Account Manager
Dell Technologies
Hyderabad
11.2019 - 08.2021
- Collaborated with internal teams such as pre-sales, marketing, and technical support to ensure smooth execution of projects and customer satisfaction
- Kept up-to-date with industry trends and product knowledge to provide expert advice and solutions to clients
- Developed a deep understanding of Dell's product portfolio and its place in the market
- Negotiated contracts and pricing with clients to ensure both parties were satisfied with the agreement
- Identified areas for improvement in the sales process and suggested solutions to streamline and optimize the process
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions
- Collaborated with suppliers to fulfill customers routine inventory needs and handle special requests
- Prospected new leads with high levels of outbound calls to both cold and warm contacts
- Matched customers to products based on an in-depth understanding of different business models and needs
- Trained employees on new technology and sales methods to build a highly-knowledgeable and successful team.
Senior Associate Customer Service
Dell Technologies
Hyderabad
05.2017 - 11.2019
- Maintained accurate and detailed customer service records, ensuring proper documentation of conversations, requests and resolutions
- Adhered to strict security protocols when handling sensitive customer information
- Identified opportunities to up-sell and advised customers on additional products and services
- Used active listening and empathy skills to build rapport with customers and develop trust
- Supported team members with training and mentorship to enhance skills and knowledge
- Consistently achieved set sales targets and performance metrics
- Utilized effective communication skills to diffuse challenging situations and resolve conflicts
- Participated in team meetings to discuss customer service challenges and successes
- Contributed to a positive team environment by fostering open communication and collaboration
- Engaged in ongoing professional development to enhance customer service skills and product knowledge.
Accounts Receivable Specialist
Sutherland Global
Hyderabad
06.2016 - 05.2017
- Managed a large volume of medical claims on a daily basis
- Maintained knowledge of benefits claims processing, claims principles, medical terminology, procedures and HIPAA regulations
- Used administrative guidelines as resources or to answer questions when processing medical claims
- Prepared insurance claim forms or related documents and reviewed them for completeness
- Maintained confidentiality of patient finances, records and health statuses
- Calculated adjustments, premiums, and refunds
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Modified, updated and processed existing policies
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding Debts.
Education
B.Com - Accounting
Mahatma Gandhi Kashi Vidyapeeth Varanasi
04.2015
Skills
- Delivering Excellent Customer-Centric Experience
- Collaborative
- Problem Solving
- Escalation Management
- Agile Mindset
- Time Management
- Account Development
Personal Information
Title: Sales Development Representative - Process Specialist
Awards
- SpotLight Award FY 23-24
- Global Dell Outlet CX Recognition
- GreatWork Recognition Award
- Spotlight Award: Q3-Q4 FY 19-20
Timeline
Process Specialist (SME)- SDR
LiveRamp
07.2023 - Current
Inside Sales Account Manager
Dell Technologies
11.2019 - 08.2021
Senior Associate Customer Service
Dell Technologies
05.2017 - 11.2019
Accounts Receivable Specialist
Sutherland Global
06.2016 - 05.2017
B.Com - Accounting
Mahatma Gandhi Kashi Vidyapeeth Varanasi
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