Soundarya R
Chennai
Summary
Seeking a challenging position which provides managerial assignments in the areas of Operations Management and Team Management with an organization of high reputation.
A multitalented and dynamic person having degree in computer application. Expert in listening and resolving problems. Expert in working pressure situations. Proficient in delivering high quality result.
Overview
9
9
years of professional experience
Work History
Sales Specialist
STANDARD CHARTED BANK
03.2023 - 05.2024
- The role of a Sales Specialist involves focusing on specific products, services, or market segments within a company's sales department
- Product or Service Expertise: Developing in-depth knowledge of the products or services offered by the company, including features, benefits, and competitive advantages
- Customer Relationship Management: Building and maintaining relationships with customers or clients in the assigned market segment, understanding their needs, and providing tailored solutions
- Sales Strategy: Developing and implementing sales strategies to meet or exceed sales targets within the assigned product or market area
- Lead Generation and Conversion: Identifying and qualifying leads, following up on inquiries, and converting prospects into customers through effective sales techniques
- Overall, Sales Specialists play a critical role in driving revenue growth by focusing on specific products or market segments and effectively engaging with customers to meet their needs
Senior Banking Operation Specialist
WIPRO TECHNOLOGIES
Chennai
06.2021 - 03.2022
- Company Overview: Chennai
- As an Implementation manager provides the business associates at all levels of support to develop and deploy scalable processes of system management, worked with end-user business community to collaborate/ define business requirements, help gather business requirements, reports, interfaces and solutions to fulfill business needs
- Offshore lead, taking responsibility to start project from setting up team and working with various teams to get network setup done
- Creation of implementation plan to ensure accuracy of payment and card testing
- Perform functional online testing with customer bank representative on call
- Providing technical resolutions to Customer Issues through on call
- Handling Regression, Release, Connectivity testing
- Handling Internal Project Auditing in MasterCard
- Handling User Acceptance Testing
- Chennai
Business Development Executive
MAGIC CRATE
Chennai
08.2019 - 04.2020
- Company Overview: Chennai
- Develop support and lead sales function
- Actively foster relationship with potential customers
- Pitching products to interested customers and convert ward lead into sales
- Contributing to the development of magic crate's sales expansion strategy
- Take the lead in new and/or potential customer acquisition
- Overseeing and maintaining and up to do database of sales lead across a wide range of geographies
- We will help create existing and valuable proposals/solutions to high value customers
- Chennai
Virtual Relationship Manager
YES BANK
Chennai
10.2018 - 06.2019
- Company Overview: Chennai
- Savings account, current account, loan, credit cards, mutual fund, fixed deposit, Recurring deposit
- Chennai
Customer Services Representative
GE Capital – SBI CARDS
10.2016 - 08.2018
- Meeting targets as per the given SLA on productivity and quality
- 100% Adourance to process and compliance
- Answering the calls within threshold with 95% of Quality on monthly basics
- Resolving the customers query with optimizes resolution given
- Resolution given on every call as per quality standards within the TAT and E-mail support
Executive
Hexaware Technologies
Chennai
05.2015 - 09.2016
- Company Overview: Chennai
- Inbound/Outbound calling – B2B background verification for US clients
- Meet personal/team qualitative and quantitative targets
- Ensuring customer focus and adaptability to different personality types
- Follow communication 'scripts' when handling different scenarios
- Chennai
Education
B.E - Electrical and Electronics Engineering
K.I.O.T
SalemSkills
- Customer relationship management
- Sales strategy
- Lead generation
- Product knowledge
- Market analysis
- Sales forecasting
- Negotiation techniques
- Customer service
- Problem solving
- Team collaboration
- Sales presentation
- Effective communication
- Time management
Languages
- Tamil
- English
Personal Information
Date of Birth: 06/27/92
Timeline
Sales Specialist
STANDARD CHARTED BANK
03.2023 - 05.2024
Senior Banking Operation Specialist
WIPRO TECHNOLOGIES
06.2021 - 03.2022
Business Development Executive
MAGIC CRATE
08.2019 - 04.2020
Virtual Relationship Manager
YES BANK
10.2018 - 06.2019
Customer Services Representative
GE Capital – SBI CARDS
10.2016 - 08.2018
Executive
Hexaware Technologies
05.2015 - 09.2016
B.E - Electrical and Electronics Engineering
K.I.O.T
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