SOUPARNAV HALDER
Technical Specialist
7/D ANNADA BANERJEE LANE,KOLKATA
Summary
Dynamic IT ANALYST committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Currently having 7+ years of in-depth experience in Administering, Designing and Managing Operating System Deployment across different platforms like AWS,AVD,Citrix Workspace. Having profound knowledge in MECM/INTUNE And Azure Infrastructure.
Overview
3
3
years of professional experience
3
3
Certifications
1
1
Language
Work History
CUSTOMER SUPPORT ENGINEER
VDA INFOSOLUTIONS PVT LIMITED
- Worked as CUSTOMER SUPPORT ENGINEER for Cognizant India Pvt Ltd
- Add or remove system in domain groups.
- Software installation remotely on user’s Laptop or Desktop.
- Troubleshoot and resolve any software related issues as per ticket.
- Troubleshooting Hardware of different vendors like DELL, HP, Lenovo etc.
- Vendor call log, Vendor communication through mail and phone.
- Troubleshoot and resolve any software related issues as per ticket
Technical Lead
Cognizant Technology Solutions
- Technical Lead in Cognizant Technology Solutions in SCCM Infrastructure and Operating System Deployment through MDT/MECM task sequence and OS upgrade using in-place upgrades
- Creating and updating technical documentation, Provide RCA, Implementing best practices.
- AWS Workspace creation and manage in Amazon Cloud.
- Creation, Update and Manage of Bundle, Images, Directories in AWS.
- Decommissioning AWS Workspaces as per compliance report and request.
IT Analyst
TATA CONSULTANCY SERVICES
09.2021 - Current
- Installing and Configuring SCCM/Co-management using Microsoft Intune.
- Creating Microsoft Windows Installer packages using .msi, .exe & command line. Advertise and manage packages/patches and collections in SCCM environment.
- Driver Management: Responsible to create latest hardware driver version package, test and deploy in production.
- OS Deployment: Windows OS deployment, task sequence creation and edition.
- AVD image build using Azure Image builder.
- Creating Citrix XenDesktop through Machine Creation Service (MCS) and Provisioning Services (PVS),host pool creation , monitoring through egi/citrix director citrix policy creation using citrix studio.
Education
Skills
Operating System: Windows server 2019/2016/2012/2008/2003, Windows 8/7/Vista/XP Prof, Windows 2000 Advanced Server, Windows NT, Windows 95/98, windows 10 21h2,22h2, windows 11 22h2,23h2
Windows System Administration: Installation, Configuration and Administration of System Center Configuration Manager (SCCM/MECM) Installation, Configuration and Administration of Windows 11/10/8/7/Vista/XP, ME, 2000 AS, Windows 2003 server, Windows 2008 Server R2, Windows Server 2012, Administration of IIS for the Windows Server 2003 and 2008, Administering Windows Active Directory, Installation and Administration of MDT, ADK, Administering and Managing System Backups
Creation, Update and Manage of Bundle, Images, Directories in AWS
Creation, Update and Manage of Images, Directories in Citrix, Citrix PVS
Operating System deployment using MDT/MECM
AVD image build using Azure Image Builder
Certification
Microsoft Azure Administrator (AZ-104)
Career
COMPANY: VDA INFOSOLUTIONS PVT LIMITED (17th April 2015 to 26thOCT 2016).
DESIGNATION: CUSTOMER SUPPORT ENGINEER Cognizant Technology Solutions
Client: Cognizant Technology Solutions
COMPANY: Cognizant Technology Solutions (26th OCT 2016 to 21st SEP 2021).
DESIGNATION: Technical Lead
Client: JOHN DEERE
COMPANY: TATA CONSULTANCY SERVICES (21st SEP 2021- to till date).
DESIGNATION: IT ANALYST
Client: CO-OP
Hobbies
Playing Cricket,Chess
Personal Information
- Date of Birth: 05/18/91
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the statements made above are true, complete and correct to the best of my knowledge and belief.
(SOUPARNAV HALDER)
Timeline
IT Analyst
TATA CONSULTANCY SERVICES
09.2021 - Current
CUSTOMER SUPPORT ENGINEER
VDA INFOSOLUTIONS PVT LIMITED
Technical Lead
Cognizant Technology Solutions
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