Hi, I’m
Sourabh Abhyankar
Pune
Summary
Dynamic and results-driven professional with a strong background in administration, leadership, and crew management in the cruise industry. Adept at overseeing crew operations, including crew movement, immigration compliance, and administrative functions, ensuring smooth and efficient processes. Known for excellent organizational skills, attention to detail, and the ability to streamline operations while maintaining high compliance standards. Skilled in project management, budget oversight, and staff development, with a focus on team collaboration, performance improvement, and fostering a positive crew experience. A reliable and flexible problem-solver, building relationships with teams, external authorities, and stakeholders to achieve organizational goals.
Overview
13
years of professional experience
1
Certification
Work History
Royal Caribbean Cruises Ltd
Crew Administration Manager
01.2023 - Current
Job overview
- Managed crew movement, immigration, and customs processes, ensuring compliance with regulations.
- Supervised the crew admin team, overseeing sign-on/sign-off procedures for over 200 crew per week ensuring 100% documentation accuracy and timely processing of crew movements.
- Coordinated with Customs and Immigration officials for efficient crew clearance.
- Identified process improvements that enhanced crew experience and streamlined HR Center operations, resulting in a 15% reduction in processing time for crew documentation and immigration procedures.
- Provided guidance on immigration, port requirements, and crew movement issues.
- Managed crew berthing, ensuring compliance with entitlements and policies for 1,400 crew members, overseeing 50+ berthing assignments monthly.
- Ensured timely administration of the ship’s Emergency Plan (E-Plan) and US CBP inspection processes.
- Collaborated with HR and other departments to optimize crew schedules and assignments.
- Maintained accurate crew records and ensured confidentiality of crew-related information.
- Led team development and training, supporting ongoing growth and advancement.
Royal Caribbean Cruises Ltd
Crew Administrator
10.2017 - 01.2023
Job overview
- Coordinated crew sign-on and sign-off procedures, ensuring smooth processing and compliance with company standards for 1,400 crew members.
- Managed immigration processes, including local port clearances and crew inspections, in line with regulatory requirements.
- Maintained accurate crew records and documentation in HR systems, Fidelio, and Crew Check-In Portal.
- Assisted crew members with inquiries regarding immigration, crew movement, assignments, and documentation, resolving over 50+ crew inquiries per week.
- Managed crew movement documentation, ensuring adherence to security and legal protocols.
- Supported HR team with crew-related activities and events to enhance crew welfare.
- Acted as an ambassador for the HR team, promoting Celebrity Cruises' culture and values.
- Provided support and advice to crew on immigration and port requirements.
- Communicated effectively with shipboard leadership and staff to resolve issues and ensure operational efficiency.
- Maintained professionalism in guest and crew-facing interactions, embodying brand standards.
Royal Caribbean Cruises Ltd.
Culinary Administrator
04.2015 - 10.2017
Job overview
- Managed food cost control, inventory, and staff training for a high-volume culinary operation on board.
- Implemented sanitation and hygiene standards while ensuring quality food preparation and guest satisfaction.
- Assisted in coordinating crew logistics, inventory management, and meal provisioning, ensuring operational efficiency across departments.
Royal Caribbean Cruises Ltd
4th Cook Pantry
02.2014 - 04.2015
Job overview
- Provided culinary support across various sections, ensuring timely and high-quality meal service for approximately 3,500 guests and crew members.
- Assisted with inventory management, food preparation, and kitchen organization to optimize operational workflows.
Hotel Le Meridien
Commis II
06.2011 - 12.2013
Job overview
- Supported culinary operations by managing food preparation, inventory, and ensuring quality control standards in a high-end hotel environment.
Education
New English School RamanbaugPune, India
Post Graduate Diploma from Human Resources Management
10-2021
Institute of Hotel ManagementGoa, India
Bachelor of Science from Hotel Management
05-2011
Skills
- Organizational leadership
- Team building and motivation
- Staff training and development
- Human resources management
- Travel arrangements
- Documentation and reporting
- Critical Thinking
- Communication
- Data Analytics
- Schedule Management
- Administration Management
- Process improvements
- Organization and multitasking
- Customer service management
Accomplishments
- Recognized as Employee of the Month multiple times and consistently earned outstanding performance appraisals, with ratings of 4 and above, including two perfect scores of 5.
- Played a key role in the successful startup operations of two new Celebrity ships, Celebrity Apex and Celebrity Beyond, with Celebrity Cruises.
- Spearheaded several projects to streamline HR Center processes, earning recognition from senior management.
- Demonstrated exceptional leadership during the COVID-19 pandemic, repatriating 1,400 crew members safely while maintaining cruise ship operations under minimum manning.
Certification
- eCornell Leadership Learning Paths, eCornell University, 2020
Languages
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Crew Administration Manager
Royal Caribbean Cruises Ltd
01.2023 - Current
Crew Administrator
Royal Caribbean Cruises Ltd
10.2017 - 01.2023
Culinary Administrator
Royal Caribbean Cruises Ltd.
04.2015 - 10.2017
4th Cook Pantry
Royal Caribbean Cruises Ltd
02.2014 - 04.2015
Commis II
Hotel Le Meridien
06.2011 - 12.2013
New English School Ramanbaug
Post Graduate Diploma from Human Resources Management
Institute of Hotel Management
Bachelor of Science from Hotel Management
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