Sourabh Acharya
Farakka
Summary
Resourceful Cloud Support Engineer known for high productivity and efficient task completion. Specialize in cloud infrastructure management, network troubleshooting, and security protocols. Excel in problem-solving, communication, and teamwork, ensuring seamless operations and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cloud Engineer
EDIFIXIO INDIA PRIVATE LIMITED
Kolkata
10.2021 - Current
- Continuous monitoring using dashboard and tools like CloudWatch, Uchiwa, and Grafana for customers to ensure infrastructure is working properly.
- Handled incident tickets by self-assigning and following the recovery procedure to resolution
- Coordinate with L2 and L3 teams for unresolved incidents post-recovery process
- Delegated service request tickets to appropriate L2/L3 teams.
Consultant
Ministry of Water Resources - India
Farakka
06.2019 - 03.2021
- Maintained consistency in following standard government office protocols.
- Ensure daily attention to flood alert updates provided by Central Water Commission
- Documented meeting discussions.
- Managed operations within the Estate Branch.
Management Trainee
Techno India Group
Kolkata Area
07.2017 - 05.2019
- Liaise with stakeholders to deliver training and certification programs for students
- Guided university students on advanced web development techniques
- Handled IIT-B spoken-tutorial initiatives, benefiting UG & PG student bodies.
Education
Master of Technology - MTech - Information Technology
RCC Institute of Information Technology
05.2021
Master of Computer Applications (M.C.A.) -
TECHNO INDIA (Stand alone MCA)
01.2017
Skills
- Amazon CloudWatch
- HTML
- Red Hat Linux
- PHP
Certification
- Red Hat Certified System Administrator in Red Hat OpenStack
- Amazon Web Services Cloud Practitioner
- Amazon Web Services Solutions Architect - Associate
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Cloud Engineer
EDIFIXIO INDIA PRIVATE LIMITED
10.2021 - Current
Consultant
Ministry of Water Resources - India
06.2019 - 03.2021
Management Trainee
Techno India Group
07.2017 - 05.2019
Master of Technology - MTech - Information Technology
RCC Institute of Information Technology
Master of Computer Applications (M.C.A.) -
TECHNO INDIA (Stand alone MCA)
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