Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sourabh Bedi

Sourabh Bedi

Bengaluru

Summary

  • Service Designer & Business Process Consultant/Architect with 18+ years of experience in Business Process Design, Service Readiness (ORT), product development, and data-driven process optimization across telecom and enterprise services.
  • Skilled in bridging business, product and technology teams to deliver customer centric and operationally ready solutions.
  • Expertise includes Service Design, Business Process Re-engineering, Agile/SAFe Delivery, Data and AI-driven insights, and change management.
  • Proven record of reducing ORT defects, accelerating readiness cycles and enabling successful product launches across multiple markets.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Process Consultant/Architect

VOIS (Vodafone Intelligent Solution)
11.2015 - Current
  • Led service readiness & ORT for fixed connectivity, UC, Cloud & SD-WAN products across UK & Europe, enabling smooth market onboarding.
  • Designed End-to-End business processes (Sell, Build, Run journeys), improving CX and reducing service gaps.
  • Collaborated with Product Managers, TPOs, and BAs to translate requirements into capabilities and user stories under SAFe Agile.
  • Introduced data and AI driven processes improvements in Service readiness and ORT by analyzing defect patterns, identifying recurring gaps and applying preventive measures – reducing repeatable issues and accelerating time-to-market services.
  • Develop Service Solution Wrap/Business Process Design Specification documents under the SAFE Agile approach. Ensure documents are kept current, published, and regularly reviewed. Facilitate knowledge transfer and information sharing with key stakeholders.
  • Collaborate with internal teams, vendors, partners, clients, and Op- Cos to ensure 100% onboarding for new processes and solutions.
  • Acted as Solution Train Engineer (STE), coordinating across Agile release trains for solution alignment.
  • Drive common operational models and reusable solutions to enhance efficiency.
  • Organize training sessions on tools and products to equip operational users with necessary skills and knowledge for new services.
  • Monitor service launches, gather feedback, provide support for onboarding initial customers, and manage early-life queries.

Senior Provisioner-Service Delivery

Virtela Technology Services Incorporated
07.2014 - 11.2015
  • Company Overview: NTT Communications Company
  • Supervised orders for various circuits like DSL, Ethernet, ISDN, T-1 / E-1, Fractional T-1 E1, DS3, etc., with global vendors/carriers, ensuring efficient procurement process.
  • Maintained critical information in the data service database, ensuring accuracy and accessibility of important details.
  • Raised official orders with international suppliers, ensuring correctness for billing and invoicing purposes.
  • Served as a liaison between customers/internal stakeholders and circuit vendors, ensuring smooth communication and coordination.
  • Recorded status notes and updates in the company's internal portal, enabling transparent tracking of order life cycle by all internal stakeholders.
  • Proactively escalated order issues to ensure timely delivery to customers, maintaining high levels of customer satisfaction.
  • Coordinated technician scheduling and collaborated with Customer Network Implementation engineers, ensuring smooth implementation processes.
  • Troubleshot circuit-related issues during implementation, ensuring seamless deployment of services.
  • Provided comprehensive weekly work reports to the manager, ensuring transparency and accountability in work progress.
  • Proactively managed and resolved project issues, risks, and conflicts, ensuring project delivery within scope, time, and quality.
  • Attended weekly project review meetings, fostering effective communication and alignment within the project teams.
  • Fostered teamwork across different groups within Service Delivery, facilitating collaborative efforts and efficient project execution.
  • NTT Communications Company

Senior Engineer-SRF

Ericsson India Global Services Pvt. Ltd.
05.2010 - 06.2014
  • Led projects to analyze, plan, order, and implement new services for maintaining network capacity at Sprint, USA.
  • Ensured meticulous project planning, communication, and progress tracking throughout the lifecycle.
  • Acted as the key interface for customers, providing implementation support and effective communication.
  • Owned and managed end-to-end project implementation, meeting stringent deadlines.
  • Implemented various access strategy plans and concepts, optimizing connectivity between networks.
  • Conducted monthly review meetings with internal and external stakeholders, ensuring alignment and progress.
  • Developed and implemented remediation plans to address any capacity shortfalls, preventing network disruptions.
  • Coordinated with other network providers for successful end-to-end circuit delivery.
  • Ensured timely delivery of new orders according to defined Service Level Agreements (SLAs).
  • Took responsibility for end-to-end circuit testing post-provisioning, ensuring quality before customer delivery.

Transmission Planning and Provisioning Engineer (SOMG)

Reliance Communications Ltd.
09.2007 - 05.2010
  • Planned and provisioned 2Mbps, VC3, STM1, STM4, STM16, and STM64 links on Nortel SDH Systems, Marconi Systems, and Fibcom Systems for BTS, POI, DLC, RDN, and Lease Line Customers.
  • Conducted bandwidth planning for various services on the optical fiber network, including BTS, DLC, DCN, POI, and Leased Lines.
  • Upgraded network from STM-1 ring to STM-4 ring and STM4 to STM-16 Ring during maintenance windows to minimize outages.
  • Executed planning of Planned Events (PE) for traffic shifting on optical/electrical channels, ring shifting, and splitting activities.
  • Defined Protection Schemes: SNC, MSP to ensure network reliability.
  • Provisioned allocated bandwidth for specific services along protected routes to maximize uptime and redundancy.
  • Managed traffic outages of SDH s DWDM equipment at the Network Operation Center, coordinating with field engineers for resolution.
  • Resolved all alarms of Transport equipment before restoring traffic flow.

Education

MBA/PGDBA -

Symbiosis
Pune
01-2010

B.Tech/B.E. - I.T.

Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)
Bhopal
01-2006

Skills

  • Business Transformation
  • Service Design
  • Business Process Re-engineering
  • Service Readiness
  • Business Analysis
  • Data Analysis
  • Process Excellence
  • Business Process Improvement
  • Operational Readiness Testing
  • Aris
  • Signavio
  • Jira
  • Confluence

Certification

  • ITIL V3 Foundation
  • PMI - Project Management Professional (PMP)
  • Prince2 Foundation and Practitioner
  • AWS Certified Cloud Practitioner

Languages

  • English
  • Hindi

Timeline

Business Process Consultant/Architect

VOIS (Vodafone Intelligent Solution)
11.2015 - Current

Senior Provisioner-Service Delivery

Virtela Technology Services Incorporated
07.2014 - 11.2015

Senior Engineer-SRF

Ericsson India Global Services Pvt. Ltd.
05.2010 - 06.2014

Transmission Planning and Provisioning Engineer (SOMG)

Reliance Communications Ltd.
09.2007 - 05.2010

MBA/PGDBA -

Symbiosis

B.Tech/B.E. - I.T.

Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)

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Sourabh Bedi