Sourabh Bhattacharjee
Assistant Manager-Operation
Hyderabad
Summary
- Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Manager-Operation
Wipro
Hyderabad
09.2022 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored key performance metrics to identify areas for improvement.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
AM LOB Support
Wipro
Hyderabad
04.2020 - 09.2022
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Created reports, presentations and other materials for executive staff.
- Built relationships with external stakeholders to establish seamless operations.
Team Leader
Wipro
Hyderabad
06.2018 - 04.2020
- Set schedules and oversaw daily workflow.
- Helped set and manage objectives for quality, productivity and compliance.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
Senior Executive
Wipro
Kolkata
09.2015 - 06.2018
- Collaborated with peers and other business areas to leverage best practices.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
Education
B.Tech - Applied Electronics And Instrumentation
TECHNO INDIA SALTLAKE
Kolkata 05.2009 - 06.2013
HIGHER SECONDARY - Science Education
WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION
Kolkata 06.2006 - 05.2008
SECONDARY -
WEST BENGAL BOARD OF SECONDARY EDUCATION
Kolkata 05.2005 - 05.2006
Skills
Team Building
Project Management
Recruitment
Client account management
Product development
Coaching and mentoring
Employee scheduling
Business Development
Cost analysis and savings
Timeline
Assistant Manager-Operation
Wipro
09.2022 - Current
AM LOB Support
Wipro
04.2020 - 09.2022
Team Leader
Wipro
06.2018 - 04.2020
Senior Executive
Wipro
09.2015 - 06.2018
B.Tech - Applied Electronics And Instrumentation
TECHNO INDIA SALTLAKE
05.2009 - 06.2013
HIGHER SECONDARY - Science Education
WEST BENGAL COUNCIL OF HIGHER SECONDARY EDUCATION
06.2006 - 05.2008
SECONDARY -
WEST BENGAL BOARD OF SECONDARY EDUCATION
05.2005 - 05.2006