Sourabh Bose

*Identifying and Targeting Key Clients.
*Building and Nurturing Relationships.
*Negotiating and Closing Deals.
*Collaborating with Internal Teams.
*Ensuring Client Satisfaction and Retention.

• Executed E-Commerce business operations by managing chains such as Big Basket, Zepto, Grofers, Dunzo, and Swiggy.
• Oversaw multiple divisions including Beverage, Food, and Personal Care, ensuring seamless management and operations.
• Verified purchase orders in alignment with SAP standards.
• Maintained inventory fill rate above 90% to ensure high stock availability.
• Planned stocks and managed Internal Depot Transfers (IDT) for efficient inventory management.
• Scheduled appointments and tracked deliveries to optimize logistics operations.
• Resolved real-time unloading and shipment delivery issues to minimize operational disruptions.
• Fostered ongoing relationships and coordinated with in-house departments such as Supply Chains, Commercial, and Accounts to ensure business continuity.
• Updated and maintained product masters regularly to reflect accurate information.

• Overseeing inventory management, including GRN, putaway, and cycle audits to ensure accuracy and efficiency.
• Monitoring and ensuring quality checking processes to maintain high standards.
• Facilitating the handover of materials to logistics and preparing daily reports for inward and outward shipments.
• Managing the processing of return shipments and route segregation for streamlined logistics operations.
• Generating daily OFD reports to track operational performance and identify areas for improvement.
• Supervising the first mile and last mile pickup process to optimize transit times and reduce costs.
• Handling banking processes and maintaining end-of-day reports for financial transparency.
• Effectively managing a team of 20+ employees, providing leadership and support to maximize productivity and performance.

• Monitor and manage a team of 10+ employees.
• National Account handler (Personally involve and responsible for all the brands).
• Entire East & North East region Like Pantaloons, KFC, Pizza Hut, Apollo pharmacy, Medplus, titan, Khadi, More, Spencer, Just bake, Amul etc.
• Maintain all EOD reports.

• Orchestrated warehouse processes including Inbound, Inventory management, and Outbound operations.
• Cultivated and maintained strong vendor relationships to ensure seamless supply of goods.
• Oversaw PR (Purchase Receipt) and PO (Purchase Order) maintenance.
• Implemented FIFO process to optimize inventory management.
• Supervised last-mile operations to ensure timely delivery.
• Executed full PSR (Physical Stock Reconciliation) to ensure accurate inventory levels.
• Operated within a CFC model (Central Fulfillment Centre) to streamline operations.
• Generated and maintained comprehensive reports including BTS (Back to Station), Roll Back, Delivery Efficiency, and closing reports.
• Skillfully managed over 500+ SKU, demonstrating strong inventory management capabilities.

• Successfully launched the new product across Kolkata.
• Responsible for all Modern Trade & General Trade Sales.
• Appointed four distributors in the territory.
• Handling Merchandising part.
• Handling home delivery segment by the distributors sales boys.
• Responsible for marketing activities.

• Handling the OPS Dashboard.
• Describing the product features.
• Sales closing and transferring customer’s details to service department for enduring proper service to the customer.
• Maintain compliance like SLA, Disciplinary regulation.
• Proactively identified and solved complex problem that Impacted Operation.
• Creation and submission of transaction reporting.
• Conduct the first assessment on new TF transactions submitted by clients, in accordance with internal processes.
• Adhere to all internal policies, processes and procedures.
• Meet with the Proprietor and Manager of Showrooms and Multiplex to enlisted their business with Phone Pe.
• On boarding New Customers in PhonePe Platform.